4 Cherrywood

2 reviews

Self Catering

Reviews

3/ 5

Based on 2 reviews

Cleanliness

2.5

Location

4.0

Value for money

2.5

Service

2.5

Safety

3.5

Chenai M

Long stay ⋅ Family with young children

4.2

Dec 2021

Airy and large space for the whole team, but a bit more organized maintenance and checks necessary. The stay was okay, a few things I would change including, slightly larger maybe queen size beds. When we arrived the pool was green, a few broken items, it felt like a proper inspection had not been done at all prior to our entry. Several maintenance people had to come during our stay, such an inconvenience. Staying in Zimbali is okay, though such a chore with the protocols and the queue at gate for each entrance into the estate fingerprint checks etc. We also failed to have a lunch with my brother in law at the hotel because they won't allow externals into the estate, even for drinks or anything. Fortunately many more restaurants around.

Cleanliness

4.0

Service

4.0

Location

4.0

Safety

5.0

Value for money

4.0

View host response

Roxanne

4 Cherrywood

Thank you for bringing the above to our attention. When booking it is best to check the bed configuration as this is provided on the website. This will give you a clear indication on weather the property is best suited for your group booking. The pool service was called out to attend to the guests concerns. Kindy note that the large pool was clean. guests refer to the smaller feature pool which does not effect the large pool or the use of the pool. We also had terrible weather, heavy rain and storm which contributed to the pool been discolored. We called the pool service out and this was resolved within a day. Guests gave us an excellent score in all areas which will indicate they left as happy guests. The property was checked before their arrival. They did bring a few items which were broken form the previous guests who left on the same day they arrived. This including a chipped mug and plate. No structural or property damage.

This review has been automatically translated using Google.