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Gaia Hydro-Spa and Guest House

24 reviews
Self Catering

Reviews

4.3/ 5

Based on 24 reviews

Very Good
Cleanliness
4.2
Location
4.6
Value for money
4.0
Service
4.5
Safety
4.4
Felicia K
Short stay ⋅ With friends
5.0
Jan 2024

Relaxing, peaceful, enjoyable. Andrew and Billy are amazing, they're wonderful people. It was a warm, friendly welcome. I would definitely recommend the accommodation to anyone.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Andrew
Gaia Hydro-Spa and Guest House

Thank you, Felicia! It was a pleasure to have you and your mum stay with us. We look forward to hosting you in the future.

Dankie, Felicia! Dit was 'n plesier om jou en jou ma by ons te hê. Ons sien uit daarna om jou in die toekoms te huisves.

This review has been automatically translated using Google.
Glenda G
Short stay ⋅ On business
5.0
Aug 2023

Easy, convenient, safe and affordable. We were kindly received and our accommodation was comfortable and tidy with everything we needed for self-catering. Thank you very much.

Gemaklik, gerieflik, veilig en bekostigbaar. Ons was vriendelik ontvang en ons verblyf was gerieflik en netjies met alles wat ons nodig gehad het vir selfsorg. Baie dankie.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Felicia A
1 night stay ⋅ With partner
4.8
Oct 2023

Was wonderfully peaceful. Can only make the check-in time a little earlier. Time is very short, but otherwise I love everything.

Was heerlik rustig. Kan net die inboektyd bietjie vroeër maak. Tyd is baie min, maar verder love ek alles.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Andrew
Gaia Hydro-Spa and Guest House

Thank you Felicia for your review. The booking in time is just in case we need to clean the room. Should the room you book already be available you can check in as early as 10am. Hope to see you again soon.

Dankie Felicia vir jou resensie. Die bespreking betyds is net ingeval ons die kamer moet skoonmaak. Indien die kamer wat jy bespreek reeds beskikbaar is, kan jy so vroeg as 10:00 inklok. Hoop om jou gou weer te sien.

This review has been automatically translated using Google.
Rifqa B
Short stay ⋅ With friends
4.8
Oct 2023

Most relaxing, peaceful, and beautiful environment and atmosphere. Our owners are amazing, friendly, helpful, and awesome! Our stay from booking until we departed has been amazing, pure, serene, calm, joyful, and relaxing. Thank you for hosting us.

Cleanliness
4.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Andrew
Gaia Hydro-Spa and Guest House

Rifqa, Thank you very much for the kind words. We appreciate it greatly and look forward to your next visit!

Rifqa, Baie dankie vir die mooi woorde. Ons waardeer dit baie en sien uit na jou volgende besoek!

This review has been automatically translated using Google.
Nicci C
1 night stay ⋅ Large group
3.6
Oct 2023

Huge potential if issues are addressed. We were greeted by the very friendly owner of the guesthouse upon arrival. The customer service throughout was warm and friendly. We also received free pure oxygenated mineral water from an actual hot spring, which we appreciated. However, the actual stay should be the highlight, not just the customer service. Here are a few of the main issues that need attention: There were swarms and swarms of huge (and I mean kamikaze huge!) mosquitoes. I have never seen so many mosquitoes in my entire life! We had to go out and buy repellent and electronic mosquito killers for three rooms in order to have a semi-good night’s rest. I understand that the property is located next to a wetland, but then this issue should be catered for with the necessary precautions. Not pleasant. The family suite's layout is very awkward. The kitchen, dinner table, and chairs are all located inside one of the bedrooms. Imagine having a good time with your partner only to have an urgent knock on the door from someone who needs a late-night snack or beer from the fridge. Uncomfortable, to say the least. There are no plugs located next to the beds, which means all devices have to be charged in the kitchenette, next to the microwave. There are no cupboards or shelves in either of the two rooms, no hangers, and absolutely nowhere to hang or pack your clothes. We were luckily staying for one night only, but I can't imagine staying there for more than one night without having a place to put clothes! The second bedroom is completely bare, with literally no available space to put one’s suitcases, clothes, and other belongings. The beds were uncomfortable and the pillows so hard, we had a restless night for all the wrong reasons. I do realize that mattresses are not cheap, but it is something a good guesthouse has no choice but to invest in. The bathroom has a shower and a bath, which we really appreciated, but there was no handwash or other soap or amenities. The hot water tap in the bath had lukewarm water at best. As someone who really appreciates a scalding hot bath at the end of the day, the lukewarm water was a huge disappointment. These are not insurmountable problems, and I believe that the owners of the guesthouse will appreciate our constructive criticism. The view, however, was really to die for – Table Mountain in all its glory!

Cleanliness
3.0
Service
5.0
Location
4.0
Safety
4.0
Value for money
2.0
Andrew
Gaia Hydro-Spa and Guest House

We appreciate both positive and constructive criticism from our guests, yet this review seems to be loaded with personal opinions and false statements. We are located on a Vlei, and we do mention to our guests that we encounter occasional mosquitoes. However, it is by no means constant or a major issue for our guests. Our family suite is designed for families (hence the name) and we have not received any comments on the layout being awkward so far. It would seem that the guests possibly desired more privacy from each other, in which case they could have raised this concern and received a full refund within the first 15 minutes of their stay. We indeed provide drawers and storage for guests in this room, and in all of our rooms. The 'second room' referred to by the guest is unclear, as none of the rooms in the family suite are necessarily 'bare' and all provide storage for clothing and suitcases. Hundreds of people stay with us and only a fractional percentage of our guests comment on the comfort of the beds, and no one has commented on our pillows. We source our water from the ground, and it is tested to be free of chemicals and metals and is filtered from the taps. We further filter our water through a reverse-osmosis system to make it pure and healthy. It does not come from a hot spring. Most importantly, we provide unlimited hot water in our bathroom shower, and hot water from our geyser for the tub. If the guest experienced water that was only warm, it could be because the geyser was temporarily depleted, which unfortunately happens when we are busy. Again, we thank the guests for taking the time to let us know about their experience, and we will endeavour to make the necessary changes to improve our rooms, but only in cases where the comments are factual.

Ons waardeer beide positiewe en konstruktiewe kritiek van ons gaste, maar dit lyk of hierdie resensie gelaai is met persoonlike opinies en vals stellings. Ons is op 'n Vlei geleë, en ons noem wel aan ons gaste dat ons af en toe muskiete teëkom. Dit is egter geensins konstant of 'n groot kwessie vir ons gaste nie. Ons gesinsuite is ontwerp vir gesinne (vandaar die naam) en ons het tot dusver geen kommentaar ontvang oor die uitleg wat ongemaklik is nie. Dit wil voorkom asof die gaste moontlik meer privaatheid van mekaar verlang het, in welke geval hulle hierdie bekommernis kon geopper het en 'n volle terugbetaling binne die eerste 15 minute van hul verblyf kon ontvang het. Ons voorsien inderdaad laaie en stoorplek vir gaste in hierdie kamer, en in al ons kamers. Die 'tweede kamer' waarna die gas verwys, is onduidelik, aangesien nie een van die kamers in die gesinsuite noodwendig 'kaal' is nie en almal stoorplek bied vir klere en tasse. Honderde mense bly by ons en slegs 'n fraksie van ons gaste lewer kommentaar op die gemak van die beddens, en niemand het kommentaar gelewer op ons kussings nie. Ons verkry ons water uit die grond, en dit is getoets om vry van chemikalieë en metale te wees en word uit die krane gefiltreer. Ons filtreer ons water verder deur 'n tru-osmose-stelsel om dit suiwer en gesond te maak. Dit kom nie uit 'n warmwaterbron nie. Die belangrikste is dat ons onbeperkte warm water in ons badkamerstort voorsien, en warm water uit ons geiser vir die bad. As die gas water ervaar het wat net warm was, kan dit wees omdat die geiser tydelik uitgeput was, wat ongelukkig gebeur wanneer ons besig is. Weereens bedank ons die gaste dat hulle die tyd geneem het om ons van hul ervaring te laat weet, en ons sal poog om die nodige veranderinge aan te bring om ons kamers te verbeter, maar slegs in gevalle waar die kommentaar feitelik is.

This review has been automatically translated using Google.
Michelle T
Short stay ⋅ With friends
3.4
Dec 2023

We received a warm welcome from the host, great personality. The rooms aren't 100% as advertised in the pictures; I think they're edited and taken at the beginning. All my friends added comments to this review about their experience over the weekend. When we entered the lounge area, there were chips on the couches; someone had eaten them and didn't clean at all. The bathroom didn't have any hand wash or paper towels to dry your hands; we had to buy our own. The cleanliness of the entire apartment wasn't 100 First impressions last a lifetime.

Cleanliness
1.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
1.0
Andrew
Gaia Hydro-Spa and Guest House

We appreciate our guests telling us how to improve, but we are very serious about cleanliness, and cannot believe that the guest found their room dirty. We do provide coffee, tea, sugar, salt, pepper, dish soap, toilet paper and towels to our guests, but not personal soap, and do not promise to do so. Again, your room was cleaned thoroughly by our experienced staff prior to your arrival. If it was not acceptable to you, we invite you to tell us at the time and we will make it right. That is our commitment to our guests!

Ons waardeer ons gaste wat ons vertel hoe om te verbeter, maar ons is baie ernstig oor netheid, en kan nie glo dat die gas hul kamer vuil gevind het nie. Ons verskaf wel koffie, tee, suiker, sout, peper, skottelgoedseep, toiletpapier en handdoeke aan ons gaste, maar nie persoonlike seep nie, en belowe nie om dit te doen nie. Weereens, jou kamer is deeglik skoongemaak deur ons ervare personeel voor jou aankoms. As dit nie vir jou aanvaarbaar was nie, nooi ons jou om dit op daardie tydstip te vertel en ons sal dit regmaak. Dit is ons verbintenis tot ons gaste!

This review has been automatically translated using Google.
Anonymous Guest
Short stay ⋅ Family with teenagers
2.6
Jul 2023

Cleanliness
2.0
Service
2.0
Location
3.0
Safety
3.0
Value for money
3.0
Deidre O
1 night stay
5.0
Nov 2022

Excellent. Would advise pet and environmental pest control outside.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Evelene M
1 night stay
5.0
Sep 2022

See stars. Awesome host, they were very friendly, we will definitely go back.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Andrew
Gaia Hydro-Spa and Guest House

Thank you Evelene. Hope to see you again soon.

Dankie Evelene. Hoop om jou gou weer te sien.

This review has been automatically translated using Google.
Azieza G
1 night stay ⋅ With partner
5.0
Feb 2022

Was perfect. I really enjoyed my stay.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Andrew
Gaia Hydro-Spa and Guest House

Hope to see you again soon.

Hoop om jou gou weer te sien.

This review has been automatically translated using Google.

Meet your host

Take a look at the host’s track record.

4.3/5

Andrew Verified

Properties 1

Reviews 24

On LekkeSlaap 5 years

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From
From R1 399
per night (sleeps 3)
24 reviews
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SECURE PAYMENT VIA
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From
R1 399
per night (sleeps 3)
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  • Capacity: 15 people
  • No children under 5
  • Check-in: 16:00 to 18:00
    Check-out: 10:00
  • Address: 29 Diluta Drive, Sunset Beach, 7441, Western Cape
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA7a4140611fdc4d5b7b38e54cb72ef013104668429c0e263bacbd76660d1ae83476fe96ac6a479bd6219d661ce308e829a704?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 399 per night (sleeps 3) 24 5 1 5 29 Diluta Drive Sunset Beach 7441 Western Cape 021 201 8901 16:00-18:00 10:00 -33.857034 18.494104

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