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Savoy Hotel

6 reviews
Hotel

Reviews

3/ 5

Based on 6 reviews

Cleanliness
3.7
Location
2.5
Value for money
3.2
Service
2.5
Safety
3.0
Werner O
Short stay ⋅ Individual traveller
5.0
Dec 2023

Very nice. JBay is a lovely town to visit. Great. The service is brilliant! The accommodation is very well located and you can get anywhere without actually using your vehicle.

Baie lekker. JBay is 'n heerlike kuier dorp. Puik. Die diens is skitterend! Die verblyf is baie goed geleë en jy kan enige plek kom sonder om werklik jou voertuig te gebruik.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Lynn-hay F
1 night stay ⋅ With friends
3.4
Dec 2023

Comfortable and clean, but would not visit again. Clean hotel, but terrible noise from the street and the hotel bar. Very hot in December, fan broken. Comfortable as it is close to the sea and places to visit, but I didn't sleep well at all.

Gerieflik en skoon, maar sal nie weer hier kom kuier nie. Skoon hotel, maar verskriklike geraas van die straat en die hotel se kroeg. Baie warm in Desember, waaier stukkend. Gerieflik aangesien naby aan die see en kuierplekke, maar glad nie lekker geslaap nie.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
3.0
Location
3.0
Safety
4.0
Value for money
3.0
Noxolo S
Short stay ⋅ With partner
2.8
Dec 2023

My stay was good except for the poor quality of the hotel. Thanks for everything. I had a good stay, very quiet, but I was not happy with the condition of the hotel. It's an old hotel and the beds are of low quality. I didn't expect such a bed, especially today. The worst part is the lack of safety for my car. I was not comfortable for those 3 days. You do not have garages or car ports in case of car theft; it was outside. Also, if you go out during the day, there is a possibility that you will have no parking at all when you come back.

Cleanliness
5.0
Service
2.0
Location
2.0
Safety
2.0
Value for money
3.0
Mark O
1 night stay ⋅ Family with young children
2.6
Dec 2023

Unpleasant, the bar is massive and played loud music till early hours in the morning. They couldn't find our reservation, or our deposit. The first time I have had a bad experience with my bookings.

Cleanliness
4.0
Service
1.0
Location
1.0
Safety
3.0
Value for money
4.0
Luthando C
Short stay ⋅ With partner
1.4
Dec 2023

Terrible. Not a nice stay at all. The hotel has a pub/tavern inside. Rooms not clean at all. The surface, fridge doors, and side pedestals had dirty brown marks. We had to sort of deep clean/wipe off those in order to put our stuff. Toilets not kept fresh, urine smell that won't go away. We had to ask for clean towels and bed changing. We were told that rooms are not cleaned daily. The cleaners come every second day. I am sorry, that is disgusting considering the amount we paid. The name should change from Savoy Hotel to Motel because there is no hotel feel/service at all. The bed was so uncomfortable. The environment is not clean, there is always a smoke/cigarette smell around. Carpets are filthy. No WiFi. Everything was just 0/10. We wished we had booked a guesthouse instead.

Cleanliness
1.0
Service
2.0
Location
1.0
Safety
2.0
Value for money
1.0
Jenny
Savoy Hotel

Hi Luthando It is never pleasant to receive a complaint of this magnitude. While we are open to criticism, the accusations made are not entirely true. The said client stayed at the Savoy on the 15th of December, 23. At that time, the hotel still had free unoccupied rooms to which we could have moved the people to, if only they mentioned that they were unhappy. Considering it was the commencement of the festive season, we thought we were doing well by arranging music for the enjoyment of all patrons. Some appreciate the gesture, others complain. Our rooms are serviced daily unless specifically asked not to do so. We let this specific room to many people during this festive period without any complaints. We have also had many of your clients stay in our rooms without any issues. Nonetheless, we have filed a formal complaint with our housekeeping division to investigate. What complicates the issue slightly is that the complaint was made three weeks ago. Our aim is to have happy customers, and we strive to provide a good service all-round. We offer additional amenities for the enjoyment of all our guests, although I must add, at a significant cost. We are sorry to have received such a complaint and will continue with our efforts to do better. Regards, Braam Lamprecht

Hallo Luthando Dit is nooit aangenaam om 'n klagte van hierdie omvang te ontvang nie. Alhoewel ons oop is vir kritiek, is die beskuldigings nie heeltemal waar nie. Die genoemde kliënt het op die 15de Desember, 23, by die Savoy gebly. Op daardie stadium het die hotel nog gratis onbewoonde kamers gehad waarheen ons die mense kon verskuif het, as hulle net noem dat hulle ongelukkig was. Aangesien dit die aanvang van die feesseisoen was, het ons gedink ons doen goed deur musiek te reël vir die genot van alle kliënte. Sommige waardeer die gebaar, ander kla. Ons kamers word daagliks gediens tensy spesifiek gevra word om dit nie te doen nie. Ons verhuur hierdie spesifieke kamer aan baie mense gedurende hierdie feestyd sonder enige klagtes. Ons het ook baie van jou kliënte in ons kamers laat bly sonder enige probleme. Ons het nietemin 'n formele klag by ons huishoudingafdeling ingedien om ondersoek in te stel. Wat die kwessie effens bemoeilik, is dat die klagte drie weke gelede gemaak is. Ons doel is om gelukkige kliënte te hê, en ons streef daarna om 'n goeie diens te lewer. Ons bied bykomende geriewe vir die genot van al ons gaste, alhoewel ek moet byvoeg, teen 'n aansienlike koste. Ons is jammer om so 'n klagte te ontvang en sal voortgaan met ons pogings om beter te doen. Groete, Braam Lamprecht

This review has been automatically translated using Google.
Anonymous Guest
1 night stay ⋅ Individual traveller
2.6
Jun 2022

Cleanliness
3.0
Service
2.0
Location
3.0
Safety
2.0
Value for money
3.0

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3/5

Jenny Verified

Properties 1

Reviews 6

On LekkeSlaap 5 years

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6 reviews
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  • Capacity: 51 people
  • All ages welcome
  • Check-in: 14:00 to 23:00
    Check-out: 10:00
  • Address: 16-18 Da Gama Road, Jeffreys Bay, 6300, Eastern Cape
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAATJc1amIk6GwjvUQWP7JEfsAcie5fj9mdD1sZAI8xTi0wT1q7hR?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 600 per night, for 2 ppl 6 5 1 3 16-18 Da Gama Road Jeffreys Bay 6300 Eastern Cape 021 201 8901 14:00-23:00 10:00 -34.053682333693 24.922404504299

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