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Silvermoon Self-catering

16 reviews
Self Catering

Reviews

4.6/ 5

Based on 16 reviews

Excellent
Cleanliness
4.7
Location
4.6
Value for money
4.5
Service
4.3
Safety
4.8
Elize W
Long stay ⋅ Family with young children
2.0
Jan 2024

We basically just slept there. Never again! Silvermoon Self-Catering was a very big disappointment. Absolutely not worth the price they charge. 1. The pictures of the place are not at all a true version of what we got. It shows a ground floor cottage. No photos of the apartment are up. The tiny apartment on the 1st floor does not meet the standards we are used to at all. 2. On arrival there was already a problem with parking - not enough space at all. 3. The little apartment seems to have been built on quickly (and sloppily). 4. The bedding was old and did not look clean. 5. The walls are dirty. 6. The 2 rooms are small and dark with no view. 7. The balcony is tiny, barely 3 people fit in it. 8. The braai area on the balcony did not have a grill and was dirty. For the price we paid, I honestly expected better. The rest of the family stayed in a beautiful spacious open house on the same street for a lot less than I paid for Silvermoon. One gets the impression that the people of Silvermoon wanted to make a quick buck for December - we feel taken advantage of and would certainly not recommend the place.

Ons het basies net daar geslaap. Nooit weer nie! Silvermoon Self-Catering was 'n baie groot teleurstelling. Absoluut nie die prys werd wat hulle vra nie. 1. Die foto's van die plek is glad nie 'n ware weergawe van wat ons gekry het nie. Dit wys 'n grondvloerhuisie. Geen foto's van die woonstel is op nie. Die piepklein woonstelletjie op die 1ste vloer voldoen glad nie aan die standaarde waaraan ons gewoond is nie. 2. Met aankoms daar was daar alreeds 'n probleem met parkering - glad nie genoeg plek nie. 3. Dit lyk of die woonstelletjie vinnig (en slordig) aangebou is. 4. Die beddegoed was oud en het nie skoon gelyk nie. 5. Die mure vas vuil. 6. Die 2 kamers is klein en donker met geen uitsig nie. 7. Die balkon is piepklein, daar pas skaars 3 mense in. 8. Die braaiplek op die balkon het nie 'n rooster nie en was vuil. Teen die prys wat ons betaal het, het ek eerlikwaar beter verwag. Die res van die familie het in 'n pragtige ruim oop huis in dieselfde straat gebly teen heelwat minder as wat ek vir Silvermoon betaal het. Mens kry die indruk dat die mense van Silvermoon 'n vinnige geldjie wou maak vir Desember - ons voel uitgebuit en sal die plek beslis nie aanbeveel nie.

This review has been automatically translated using Google.
Cleanliness
2.0
Service
1.0
Location
3.0
Safety
3.0
Value for money
1.0
Ria
Silvermoon Self-catering

Elise, Parking: There is parking per unit. There are no arrangements made in advance for 2 vehicles and a trailer. We mentioned this to you and made arrangements that you have adequate parking. Apartment: We have called you and asked if you would like to exchange the unit on the ground floor without sea view that you booked for the unit on the first floor with sea view. The apartment is 120m2 which is not tiny. The apartment was not built quickly and sloppily at all. We have owned the property since 2018 and have improved it a lot. You are the first guests to experience this problem. The rooms are certainly not dark but do not have a sea view. The bedding is certainly not old, any person is welcome to come and examine it. We wash marks off with guests leaving but unfortunately we can't repaint the walls every time. The balcony has a table with 4 chairs. The grill is in a drawer in the kitchen. We clean the braai and pack wood again for new guests. If you had a problem with the barbecue, you could have said so immediately. We have asked you several times if everything is OK and if you need anything. To which you confirmed everything is fine. If you asked for something, we did it right away. We asked you a few times if a cleaner could clean the place for you. We weren't trying to make a quick buck for the season.

Elize, Parkering: Daar is wel 'n parkering per eenheid. Daar is geen reelings vooraf getref vir 2 voertuie en 'n sleepwaentjie. Ons het dit aan julle genoem en reelings getref dat julle voldoende parkering het. Woonstel: Ons het vir jou geskakel en gevra of julle die eenheid op grondvloer sonder see-uitsig wat julle bespreek het wil omruil vir die eenheid op die eerste vloer met see-uitsig. Die woonstel is 120m2 wat wel nie piepklein is nie. Die woonstel is glad nie vinnig en slordig aangebou nie. Ons het die eiendom al van 2018 en het dit baie verbeter. Julle is die eerste gaste wat hierdie probleem ervaar. Die kamers is verseker nie donker maar het wel nie see-uitsig nie. Die beddegoed is verseker nie oud nie, enige persoon is welkom om dit te kom ondersoek. Ons was merke af met gaste wat vertrek maar ongelukkig kan ons nie elke keer die mure weer verf nie. Die balkon het 'n tafel met 4 stoele. Die rooster is in 'n laai in die kombuis. Ons maak die braai skoon en pak weer hout in vir nuwe gaste. As julle 'n probleem met die braai gehad het, kon julle dit dadelik gesê het. Ons het julle verskeie keer gevra of alles reg is en of julle enige iets benodig. Waarop julle bevestig het alles is reg. As julle iets gevra het, het ons dit dadelik gedoen. Ons het julle 'n paar keer gevra of 'n skoonmaker die plek vir julle skoon kan maak. Ons het nie vinnig geld probeer maak vir die seisoen nie.

This review has been automatically translated using Google.
Anonymous Guest
Short stay ⋅ With partner
2.8
Feb 2023

Cleanliness
4.0
Service
2.0
Location
1.0
Safety
4.0
Value for money
3.0
John Pierre V
Short stay ⋅ Family with young children
5.0
May 2022

Great place to stay on the beach. Very helpful support team. Thank you.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Ria
Silvermoon Self-catering

John Pierre, thank you for your visit. Hope you enjoy your trip.

John Pierre, dankie vir jou besoek. Hoop jy geniet jou reis.

This review has been automatically translated using Google.
Minienke D
Short stay ⋅ Family with young children
5.0
Apr 2022

Great getaway. I will definitely stay here again. Neat, very well located and very helpful hostess. Thank you very much Ria for a wonderful weekend.

Heerlike wegbreek. Ek sal beslis weer hier kom bly. Netjies, baie goed geleë en baie behulpsame gasvrou. Baie dankie Ria vir 'n heerlike naweek.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Koos P
Short stay ⋅ With partner
4.8
Aug 2022

Very comfortable unit with a sea view and balcony with a braai. Kitchen is well equipped, braai functions well, TV works well. Unit was neat and clean and is to be recommended.

Baie gerieflike eenheid met 'n see-uitsig en balkon met 'n braai. Kombuis is goed toegerus, braai funksioneer goed, TV werk goed. Eenheid was netjies en skoon en is aan te beveel.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
4.0
Value for money
5.0
Christelle C
1 night stay
4.8
Feb 2022

Quiet and friendly accommodation. Very nice stay, Ria-they made extra effort. Their hospitality knows no bounds. Happy to recommend Silver Moon.

Rustige en vriendelike verblyf. Baie lekker gebly, Ria-hulle het ekstra moeite gedoen. Hul gasvryheid het geen perke. Beveel Silver Moon graag aan.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Alicia S
Long stay ⋅ With partner
4.6
Jul 2022

Amazing. Nice view of the sea. Was there at the end of July and could see a lot of whales and dolphins.

Mooi uitsig oor die see. Was einde Julie daar en kon baie walvisse en dolfyne sien.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
3.0
Location
5.0
Safety
5.0
Value for money
5.0
Ria
Silvermoon Self-catering

Alicia, thank you very much for visiting us. Hope we see you again soon.

Alicia baie dankie vir jul kuier by ons. Hoop ons sien jul gou weer.

This review has been automatically translated using Google.
Janine V
1 night stay ⋅ With partner
4.4
Jul 2022

Comfortable and clean, with a few shortcomings. Unit is not on ground level as pictured. Elderly guests would struggle with the steep, short steps. Beautiful flowers in the living room but only a quarter of a roll of toilet paper in the bathroom, a bit too little for 3 guests! Double bed mattress is done and does not sleep comfortably.

Gerieflik en skoon, met 'n paar tekortkominge. Eenheid is nie op grondvlak soos op die foto nie. Bejaarde gaste sou sukkel met die steil, kort trappies. Mooi blomme in die sitkamer maar slegs 'n kwart rolletjie toiletpapier in die badkamer, effe min vir 3 gaste! Dubbelbedmatras is gedaan en slaap nie gemaklik nie.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
3.0
Location
5.0
Safety
5.0
Value for money
4.0
Ria
Silvermoon Self-catering

Janine, we are very sorry for the inconvenience regarding the toilet paper. You were welcome to ask at any time, then we would have provided it. Thank you very much for your personal feedback.

Janine, ons is baie jammer vir die ongerief aangaande die toiletpapier. Jul was welkom om enige tyd nog te vra dan sou ons dit voorsien het. Baie dankie vir jul persoonlike terugvoering.

This review has been automatically translated using Google.
Annemie V
Short stay ⋅ With partner
5.0
Nov 2021

Nice close to the sea. We always struggle to find places that are also animal friendly. They were very accommodating and we all had a great time. Would recommend to anyone.

Lekker naby die see. Ons sukkel altyd om plekkies te kry wat dierevriendelik ook is. Hulle was baie akkommoderend en ons het almal lekker gekuier. Sal enige iemand aanbeveel.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Burger L
Short stay ⋅ Family with young children
5.0
Sep 2021

Neat, clean and everything we needed. Beautiful apartment in the most beautiful town on the Garden Route. Very nice dry braai wood was a bonus. Many thanks to Ria and Anthony, we will definitely go there again and can easily recommend Silver Moon to anyone!

Netjies, skoon en als wat ons nodig gehad het. Pragtige woonstel in die mooiste dorp op die Tuinroete. Baie lekker droë braaihout was 'n bonus. Baie dankie aan Ria en Anthony, ons sal vir seker weer soontoe gaan en kan met gemak Silver Moon vir enige iemand aanbeveel!

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0

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4.6/5

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Properties 1

Reviews 16

On LekkeSlaap 6 years

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From R 1 698
per night (sleeps 4)
16 reviews
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From
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per night (sleeps 4)
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  • Capacity: 4 people
  • All ages welcome
  • Check-in: 14:00 to 22:00
    Check-out: 10:00
  • Address: 133 Gleniqua Drive, Glentana, Groot Brakrivier, 6850, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAe6f493740ed264c8e4f62302ecb2d701d54e8024cd031a6ee544b7be0d28448c4398dc5d05fb64668c746816fbb979ef5df4?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 698 per night (sleeps 4) 16 5 1 5 133 Gleniqua Drive Glentana 6850 Western Cape 021 201 8901 14:00-22:00 10:00 -34.049771555959 22.29810822725

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