@ Abelia Guest House

33 resensies

Selfsorg

Resensies

4.6/ 5

Gebaseer op 33 resensies

Uitstekend

Netheid

4.8

Ligging

4.5

Waarde vir geld

4.5

Diens

4.6

Veiligheid

4.7

Sue A

Kort verblyf ⋅ Besigheidsreis

5.0

Nov 2024

Great. I was there for a conference, so I didn't spend much time in the room, but the view was great when I was there, and the room was always clean.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Room With A View

Katie P

Kort verblyf ⋅ Saam met lewensmaat

5.0

Feb 2023

It was lovely. It was a lovely place to stay.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Room With A View

Sien gasheer se antwoord

Carla

@ Abelia Guest House

Thank you. We hope to welcome you back soon in our upgraded solar guesthouse.

Jackie D

Kort verblyf

4.8

Apr 2024

Aangenaam en gerieflik. Heerlik gebly/geslaap, maar was bedags nie daar nie.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

4.0

Kamer bespreek

The Boat Suite

Lisa W

Kort verblyf ⋅ Saam met lewensmaat

4.4

Jan 2024

It provides good value for money. The bed is very comfortable, and we slept well. The owner is friendly and accommodating.

Word in die oorspronklike taal vertoon.

Netheid

4.0

Diens

5.0

Ligging

5.0

Veiligheid

4.0

Waarde vir geld

4.0

Kamer bespreek

Room With A View

Sien gasheer se antwoord

Carla

@ Abelia Guest House

Thank you, Lisa. Hope to welcome you back soon. Kind regards, Carla.

Alexander K

1 nag ⋅ Saam met lewensmaat

4.0

Feb 2024

Aangenaam. Ons het baie lekker gebly, alles was goed en wel. Diegene wat die gastehuis besoek sal glad nie teleurgestel wees nie.

Netheid

5.0

Diens

5.0

Ligging

1.0

Veiligheid

5.0

Waarde vir geld

4.0

Kamer bespreek

Corporate Suite

Sien gasheer se antwoord

Carla

@ Abelia Guest House

Baie dankie vir julle mooi woorde en ons hoop om julle gou weer terug te verwelkom. Groete, Carla

Ilze B

Kort verblyf ⋅ Saam met lewensmaat

3.6

Feb 2024

Nice. Nice and relaxing, except for the load shedding and their inverter not working properly.

Word in die oorspronklike taal vertoon.

Netheid

4.0

Diens

3.0

Ligging

4.0

Veiligheid

4.0

Waarde vir geld

3.0

Kamer bespreek

Corporate Suite

Sien gasheer se antwoord

Carla

@ Abelia Guest House

Dear Ilze, Thank you for the rating and I hope you enjoyed your complimentary upgrade to one of our luxury rooms. There was nothing wrong with our solar system or the inverter. The only time when the inverter has to reset itself is to protect itself from a spike or when some of our clients use heating devices and recharge personal items that use high voltage. We do ask in our welcoming letter that people stay mindful of the load shedding time and 99.9% of the time everyone does. I hope this once off situation was not too much of an inconvenience for you. Please note, not many guesthouses in this area provide solar electricity for entire rooms, from boiling kettles to blow drying your hair. Most just provide emergency light and WiFi. We hope that we can welcome you back in the future. Kind Regards, Carla, Abelia Guesthouse Owner.

Anton B

Kort verblyf ⋅ Saam met lewensmaat

4.8

Mrt 2023

Friendly and helpful. Great dogs always wanting to play.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

4.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Corporate Suite

Sien gasheer se antwoord

Carla

@ Abelia Guest House

Thank You, Anton. I Hope to welcome you back soon.

Coral C

Kort verblyf

3.2

Nov 2023

Too expensive for bare minimum and characterless. Very tight fit bedroom. Impersonal, characterless, and no windows with a view out.

Word in die oorspronklike taal vertoon.

Netheid

4.0

Diens

3.0

Ligging

3.0

Veiligheid

4.0

Waarde vir geld

2.0

Kamer bespreek

Corporate Suite

Sien gasheer se antwoord

Carla

@ Abelia Guest House

Dear Coral, I am so sorry that you didn't like the budget room you picked. The Corporate room is the cheapest room of my five rooms available and is marked as the budget room for that reason. If you wanted a room with a view, you could have chosen the 'Room with a View', which has both mountain and sea views. This costs only R130 more per night. Each of my other four spacious rooms is individually decorated according to a theme and can accommodate up to three people. Most of my rooms have a small kitchenette, like all the rooms, including a microwave, kettle, fridge and a toaster. They also offer free WiFi and full access to DSTV or Netflix (your room had all these features but did not have a kitchenette and a view). All my rooms are serviced daily and cleanliness is something I am very proud of. Studio 1 was available during your two-night stay here. If you felt that the Corporate room was too small for one person, why didn't you ask for an upgrade instead of criticising my guesthouse on this platform? You selected the room based on your budget. We did our best to make you feel at home. Kind Regards, Carla Winter, Owner of @Abelia Guesthouse P.S. It's such a pity that people are quick to post a negative review, but all the compliments I receive throughout the year are not captured here. I can't be blamed for your choices. Everything you received was as promised in my advert.

Johan V

Kort verblyf ⋅ Saam met lewensmaat

3.0

Feb 2023

Die vertrek en verblyf was heel aanvaarbaar. Algehele ventilasie in die woonarea is swak en geen deurvloei van natuurlike lug wat dit ongesond maak. Meer vensters of ventilasie na buite en ook op die stoep area is noodsaaklik!

Netheid

3.0

Diens

3.0

Ligging

3.0

Veiligheid

3.0

Waarde vir geld

3.0

Kamer bespreek

Studio Room 2

Sien gasheer se antwoord

Carla

@ Abelia Guest House

Dankie Johan Ek is jammer om te hoor dat jy n probleem gehad het met die ventelasie van die kamer. Die baie ruim Binne kamer met 'n sonkamer het baie voordele maar een nadeel is dat daar nie n direkte deur en venster is waar lig kan vloei nie. Ek het vandat jy hier gebly het wel die hele gastehuis op gradeer met "solar" en ook vir die kamer 'n groot waaier geinstaleer. Dus kan jy nou as Eskom krag gee die "Aircon" aan he en in die tye wat daar nie krag is nie en net solar die elektriese waaier aan sit. Dit was n besondere warm tyd wat julle hier was maar ek glo dat die probleem wel nou op gelos is. As ek julle weer hier verwelkom sal ek voorstel dat julle eerder in die boot kamer bly met groot deure wat uit loop na swembad area. Hoop om julle weer te verwelkom. Groete Carla

Delete D

Kort verblyf ⋅ Saam met vriende

2.2

Apr 2023

Normal for R1000+ a night. Shower outlet blocked. Cracked kettle. Only air fryer and microwave, no pots or pans.

Word in die oorspronklike taal vertoon.

Netheid

4.0

Diens

1.0

Ligging

1.0

Veiligheid

3.0

Waarde vir geld

2.0

Kamer bespreek

Studio Room 2

Sien gasheer se antwoord

Carla

@ Abelia Guest House

Dear Jakobus Thank you for your review. I am disappointed that you were not happy with some of the facilities in this room. Your message to me was that you were happy with the room and just reported the drain and the cracked kettle. The kettle must have broken while you were here, seeing that the client before you had no problem with anything. But all the problems were sorted out on the day you reported them. That was after you left. Studio 2 is the only room in the guesthouse that has an air-fryer and I don't cater for the option of making food in any of my rooms. There is a microwave for heating food up. I never in any of my options offer pots and pans. Regarding Customer service, I don't understand your low rating seeing that you WhatsApp me "Thanks Accommodation was very good". Clients have to understand that these reviews are so important to us and they can make or break a business. If you are not happy with any guest house in the future don't only complain after you have a problem. Things happen and we are all human. If you look at my reviews you were the first person that left such a low score. Security - Don't know why you feel this is a problem. Location - you picked the location and I cater to those who want to stay there. Value for money - my rates are the lowest in the area. Still, your choice if you want to stay in an upmarket area. I hope to welcome you back in the future and show you that we pride ourselves in our good name and are always hands-on if there is a problem. Kind Regards Carla Owner @Abelia Guesthouse