Glad to hear you had a nice breakaway. As much as we love the view of the lagoon and ocean and wish to see them from our property, with recent development most of our ocean view has sadly diminished. We now only have corridor views of the ocean from our property. Fortunately, we have the Fisherman's Walk with an entrance across the street - where the unobstructed 180-degree sea and sunset views can be enjoyed from a bird's eye view.
Our checkout time is set as 10am and we try to accommodate visitors as best we can when vacating the property. We had new guests arriving at 15:00 which gives us only 5 hours to strip the house down, clean, refit bedding, towels, and freshen up. This is not a lot of time to turn a house around and takes input from many hands to get this task done. Your check-out was at 11am, which reduces this by an hour. The miscommunication was between me and the cleaning crew, who were under the impression that checkout is at 10am. We are always open to guests' requests for later checkout and try to accommodate as best we can. On a change over day, this is just not possible.
Thanks for understanding.
Kind regards,
Sinclair