Dear Francois,
Thank you for taking the time to share your feedback regarding your stay at Ho'kaai Self-Catering Establishment. While we genuinely appreciate all reviews, we are deeply concerned to hear about your experience, especially since it does not reflect the high standards we strive to maintain.
We want to address a few of your comments for clarity. First, we do indicate in our listing that we provide only street parking, and we regret any confusion regarding this. Additionally, we wish to remind you that the 50% discount you mentioned was indeed available prior to your arrival, and we are sorry to hear it did not meet your expectations.
Regarding the bathroom situation, we have clearly stated that there is only one en-suite bathroom in our listing, and photographs are included to provide a realistic representation of the space. We assure you that our establishment is regularly checked by our caretakers, who help maintain a clean and safe environment for all guests. It is also important to note that our establishment complies with all safety regulations, including ventilation and plumbing standards.
We understand your concerns about the staircase. Please know that the staircase is designed with safety in mind, featuring railings as required. While we appreciate your feedback, we want to emphasise our commitment to maintaining a safe environment, and our establishment meets the relevant building regulations.
In response to your comment about the kitchen fridge, we would like to clarify that all appliances in our establishment are routinely inspected and were in perfect working order prior to your arrival. We maintain a high standard for our facilities, ensuring that everything is functioning properly for our guests.
We apologise for any inconvenience caused by the umbrellas. Please know that we have taken the initiative to enhance our Braai Area by adding a stationary gazebo for additional shade, ensuring a more enjoyable experience for our guests in the future.
We understand your frustration regarding the height restrictions in certain areas. Our listing does mention the unique architecture, which includes slanted roofs to inform guests of any spatial considerations. We appreciate your understanding in this regard.
We also encourage guests to reach out to us directly during their stay if any issues arise, as we are always willing to help and resolve any concerns promptly.
We value your feedback and have taken it to heart as we continually strive to improve our guest experience. However, we believe this review does not accurately reflect the amenities and standards maintained at Ho'kaai. If there is anything further you would like to discuss, please do not hesitate to reach out directly.
Thank you again for your comments.
Best regards,
Ho'kaai Self-Catering Establishment