31 on Jarvis

4 reviews

Guest House

Reviews

4.6/ 5

Based on 4 reviews

Excellent

Cleanliness

5.0

Location

4.8

Value for money

4.3

Service

4.0

Safety

5.0

Madeleine S

1 night stay ⋅ On business

5.0

Nov 2024

Great. Staff were very friendly and helpful. Made me feel welcome. Will stay there again.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Jarvis House Napier

Room stayed in

Jarvis House Waterka...

View host response

Bettina

31 on Jarvis

Good day Thank you so much for your kind words! We’re thrilled to hear that our staff made you feel welcome and that you had a great experience. It would be our pleasure to host you again in the future, and we look forward to welcoming you back. Thanks again for your feedback, and we hope to see you soon! Best regards, The Reservations Team

Nik S

1 night stay ⋅ Individual traveller

5.0

Aug 2024

Great stay, but does not have parking as it says it does. Very quiet and well-kept area of De Waterkant. It does not actually have secure parking, though. It is only on the street, so a bit of false advertising when you need your vehicle to be safe 100%.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Jarvis House Waterka...

View host response

Bettina

31 on Jarvis

Thank you for your feedback and for appreciating the quiet and well-kept area of De Waterkant. We do offer both street parking and off-street parking options nearby. However, we understand your concern and apologise if there was any confusion regarding parking. We’ll review our descriptions to ensure clarity and provide the best information for our guests. Your feedback is valuable in helping us improve our services.

Henry C

Short stay ⋅ On business

4.6

Nov 2024

See stars. See stars.

Cleanliness

5.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

4.0

Room stayed in

Jarvis House Upper J...

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Bettina

31 on Jarvis

Dear Henry, Thank you for your feedback. We appreciate your comments regarding the area and understand your concern about parking. While the property is situated in a quiet and well-kept part of De Waterkant, we do not have secure parking on-site. However, there is street parking available, and the area is generally safe with security patrols in place. We apologise for any confusion this may have caused and appreciate your understanding. Kind regards, The Reservations Team

Jonathan Y

Short stay ⋅ With partner

3.8

Feb 2025

Disappointing and over-priced. The room lacked natural light and was claustrophobic. The bathroom smelled of drains. The area which was once charming and steeped in heritage has become an over-developed chi-chi tourist trap, with bad over-priced restaurants.

Cleanliness

5.0

Service

2.0

Location

4.0

Safety

5.0

Value for money

3.0

Room stayed in

Jarvis House Loader

View host response

Bettina

31 on Jarvis

Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. We strive to provide a comfortable and welcoming experience for all our guests, and we regret that you encountered these issues. Your comments about the room and bathroom will be addressed with our team. While the area has evolved over time, many guests still appreciate its charm and vibrant atmosphere. We appreciate your perspective and will use your feedback to continue improving.