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Alchemy

1 review
Self Catering

Reviews

3.2/ 5

Based on 1 review

Cleanliness
3.0
Location
4.0
Value for money
2.0
Service
4.0
Safety
3.0
Eugene P
Short stay ⋅ With friends
3.2
Jun 2024

No frills. We were disappointed with Alchemy because: 1. There was no heating in the house. There was a gas heater with a gas bottle, and there was an inside fireplace with no wood available or no communication to bring wood. 2. There was no TV. This was a game changer as we paid over (amount) to stay with no TV. We missed multiple sports events which we wanted to watch at our accommodation (Springboks vs Wales, URC rugby final, SA T20 World Cup). 3. Only one toilet roll was left per toilet. Not sure if this is the norm.

Cleanliness
3.0
Service
4.0
Location
4.0
Safety
3.0
Value for money
2.0
Michael
Alchemy

Hi Eugene, Regarding the gas, I apologise for not being aware of the missing gas bottle for the heater until recently. It has now been replaced, as my staff did not inform me about the issue. I also did not receive any contact from you at the time. As for the wood, it is supplied and stored in the cupboard under the braai. If you had looked or reached out to me, you would have found it. I have now added this information to the list posted on the fridge door, along with the WiFi password, which I sent to you before your check-in. Concerning the TV, it is not listed in our amenities. I also messaged you this information before your arrival (please check your messages). For toilet paper, we have a cupboard fully stocked. Again, I did not receive any call or message requesting more. I provided you with three contact numbers before your arrival, but it seems you did not use them to address any concerns. Hope you have a great day. Best, Michael

Hallo Eugene, Wat die gas betref, vra ek om verskoning dat ek tot onlangs nie bewus was van die vermiste gasbottel vir die verwarmer nie. Dit is nou vervang, aangesien my personeel my nie oor die kwessie ingelig het nie. Ek het toe ook geen kontak van jou ontvang nie. Wat die hout betref, word dit in die kas onder die braai voorsien en gebêre. As jy na my gekyk het of na my uitgereik het, sou jy dit gevind het. Ek het nou hierdie inligting gevoeg by die lys wat op die yskasdeur geplaas is, saam met die WiFi-wagwoord, wat ek aan jou gestuur het voor jou inklok. Wat die TV betref, dit is nie in ons geriewe gelys nie. Ek het ook vir jou hierdie inligting geboodskap voor jou aankoms (kontroleer asseblief jou boodskappe). Vir toiletpapier het ons 'n kas vol voorraad. Weereens, ek het geen oproep of boodskap ontvang wat meer versoek het nie. Ek het drie kontaknommers aan jou verskaf voor jou aankoms, maar dit blyk dat jy dit nie gebruik het om enige bekommernisse aan te spreek nie. Hoop jy het 'n goeie dag. Beste, Michael

This review has been automatically translated using Google.

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3.2/5

Michael New to LekkeSlaap!

Properties 3

Reviews 1

On LekkeSlaap 8 months

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Long Stay Special 15% off
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From R3 250
R 3 250 R 2 763
per night (sleeps 8)
1 review
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SECURE PAYMENT VIA
LEKKESLAAP.CO.ZA
From R3 250
R 3 250 R 2 763
per night (sleeps 8)
Make a Booking
  • Free cancellation up to 1 week before your stay!
  • Capacity: 8 people
  • All ages welcome
  • Check-in: 14:00 to 23:00
    Check-out: 10:00
  • Address: 1 Homestead Road, 33 Homestead Views Estate, St Francis Bay, 6312, Eastern Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA31b069a2fa7f6715575624c84f27a167e06a35e68e0261eaeded435b228ee1aeb86b11b7d5273f4125e20e1c57b048c39b07?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R3 250 nowFrom R2 763 per night (sleeps 8) 1 5 1 4 1 Homestead Road 33 Homestead Views Estate 6312 Eastern Cape 021 201 8901 14:00-23:00 10:00 -34.165466361442 24.81963617784

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