Ansteys Beach Self-catering & Backpackers

89 reviews

Self Catering

Reviews

4.3/ 5

Based on 89 reviews

Very Good

Cleanliness

4.1

Location

4.5

Value for money

4.2

Service

4.2

Safety

4.4

Elkington M

Short stay ⋅ Individual traveller

5.0

Aug 2024

Great beach holiday stay! I enjoyed everything.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Connie T

Long stay

5.0

Dec 2023

Real seaside holiday vibes, very chilled. Heidi and Ashley are super friendly. Really enjoyed our time, literally one minute from the beach. The surfer dudes who made music, you guys are awesome.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Norah M

Short stay ⋅ With friends

5.0

Sep 2023

It was wonderful. The place is nice and has a clean environment.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Neliswa S

Short stay ⋅ With friends

4.8

Jun 2024

Exceptional. Exceptional and great.

Cleanliness

4.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Anonymous Guest

Short stay ⋅ Individual traveller

2.6

Aug 2024

Cleanliness

1.0

Service

1.0

Location

5.0

Safety

5.0

Value for money

1.0

Chantelle L

1 night stay ⋅ With partner

1.2

Jan 2024

Horrible! Upon arrival we were afraid to enter the premises. It sounded like we were going into a night club. Our vehicle we rented was not safe. Guests' children were squealing everywhere. Room smelled of wood and mold. The pillow and mattress felt like you were lying on old sweat. It was disgusting. I showered in my pads the next morning. Hot water came and went. There were peculiar bags next to our room. You couldn't brush your teeth in those sinks. We booked for a couple of nights but only stayed 1 night. We had to drink allergex for the itching of 1 night.

This review has been automatically translated using Google.

Cleanliness

1.0

Service

1.0

Location

2.0

Safety

1.0

Value for money

1.0

View host response

Tash

Ansteys Beach Self-catering & Backpackers

Hi Chantelle, Thank you for taking the time to write a review. It is unfortunate that you did not enjoy your stay with us. However, we would have appreciated if you could have spoken to us personally during your stay in order to try rectify any of the issues mentioned below. Please see our response to your complaints mentioned in this review as well as the one you sent to the platform directly. I have interviewed all our staff, personally checked the rooms and communal areas, and gone through our CCTV footage from your stay. - ‘’Upon arrival we were afraid to enter the premises. It sounded like we were going into a night club. Our vehicle we rented was not safe. Guests' children were squealing everywhere.’’ : At the time of your arrival, Our CCTV footage shows a small group of our guests sitting at a picnic bench, which you chatted to, as well as some children walking around the property. If there is anything specific that made you feel unsafe we would like to investigate and improve on that if need be, as safety is something we take extremely seriously. We pride ourselves on being a family friendly establishment, and as such we mostly had families with young children staying over the festive season. Our property is secure & all our guests cars have to park outside, but it is a safe area and monitored by CCTV. During the festive season our main beach road to enter Ansteys is manned by Police, with a road block to ensure it is safe for everyone, and with residents and guests being issued permits to enter. With regards to the noise, it was New Years eve on the night of your check in, so naturally there would be noise (some from our neighbours and other establishments which is unfortunately out of our control, but is to be expected on NYE). - ‘’We had to drink allergex for the itching of 1 night’’. You mentioned in your other review the ‘’itching from the couch’’ as well as the ‘kitchen looked terrible & the the living room area couldn't be used’’. I am not sure which you are referring to, as your room did not have a couch, and I did not see you go into any of the communal areas during your stay. There were multiple guests using these facilities at different times, as well as periods of these areas being empty. We would need more specific feedback in order to look into this or to improve on it if need be, as our other guests have not reported any issues. - ‘’Room smelled of wood and mold. The pillow and mattress felt like you were lying on old sweat. It was disgusting. I showered in my pads the next morning. Hot water came and went.’’. We have various room options available (wooden cabins/ private rooms/ apartments) which all have descriptions and photos on the listing. You booked a wooden cabin for your stay, and as such these cabins naturally smell of wood. Our linen is washed and changed after each guest checks out, and the rooms are thoroughly cleaned. You checked in after-hours on 31 December and left on 1 January. Our housekeeping staff clean the bathrooms throughout the day, and once they have left work it is up to the guests to keep these areas clean, until our staff are back on shift at 7am. We unfortunately cannot take responsibility for other guests throughout that time. You unfortunately did not notify us of any of this during your stay, so we weren’t able to look into or rectify these issues mentioned You & your partner walked past reception multiple times but never spoke to reception directly. When our receptionist phoned you to ask you to come and sign in (01/01) you did not mention any issues or that you would be leaving early/checking out that day. (We were only aware of your early departure once the platform phoned us a few days later. We were under the assumption that you were still staying with us). You had our reception number, as well as my personal number should you have needed to contact us during your stay. We take pride that Ansteys is a rustic but clean and family friendly place, and we have many families return many times. We wish you had given us the opportunity to look into these issues during your stay, with the option to possibly move you to an alternate room should you have preferred that. We always appreciate feedback from guests so that we can ensure to keep our standards up as well as to improve where possible. If there is any constructive feedback, please let me know. Thank you, The Ansteys Team (H)

Hallo Chantelle, Dankie dat jy die tyd geneem het om 'n resensie te skryf. Dit is jammer dat jy nie jou verblyf by ons geniet het nie. Ons sou dit egter waardeer het as jy persoonlik met ons kon praat tydens jou verblyf om enige van die kwessies wat hieronder genoem word te probeer regstel. Sien asseblief ons reaksie op u klagtes wat in hierdie resensie genoem word, sowel as die een wat u direk na die platform gestuur het. Ek het onderhoude gevoer met al ons personeel, die kamers en gemeenskaplike areas persoonlik nagegaan en ons kringtelevisie-beeldmateriaal van jou verblyf deurgegaan. - ''Met aankoms was ons bang om die perseel binne te gaan. Dit het geklink of ons by 'n nagklub ingaan. Ons voertuig wat ons gehuur het was nie veilig nie. Gaste se kinders het oral gegil.’’ : Met jou aankoms wys Ons CCTV-beeldmateriaal hoe 'n klein groepie van ons gaste by 'n piekniekbank sit, met wie jy gesels het, asook 'n paar kinders wat op die eiendom rondstap. As daar enigiets spesifiek is wat jou onveilig laat voel het, wil ons dit graag ondersoek en daarop verbeter indien nodig, aangesien veiligheid iets is wat ons uiters ernstig opneem. Ons is trots daarop om 'n gesinsvriendelike onderneming te wees, en as sodanig het ons meestal gesinne met jong kinders gehad wat oor die feestyd gebly het. Ons eiendom is veilig en al ons gaste se motors moet buite parkeer, maar dit is 'n veilige area en word deur kringtelevisie gemonitor. Gedurende die feesseisoen word ons hoofstrandpad om Ansteys binne te gaan, deur die polisie beman, met 'n padblokkade om te verseker dat dit veilig is vir almal, en met inwoners en gaste wat permitte uitgereik word om in te gaan. Wat die geraas betref, dit was Oujaarsaand op die aand van jou inklok, so natuurlik sal daar geraas wees (sommige van ons bure en ander instansies wat ongelukkig buite ons beheer is, maar wat op NYE verwag kan word). - ''Ons moes allergex drink vir die jeuk van 1 nag''. Jy het in jou ander resensie genoem die ''gejeuk van die rusbank'' sowel as die 'kombuis het verskriklik gelyk en die sitkamerarea kon nie gebruik word nie''. Ek is nie seker waarna jy verwys nie, aangesien jou kamer nie 'n rusbank gehad het nie, en ek het nie gesien dat jy in enige van die gemeenskaplike areas ingaan tydens jou verblyf nie. Daar was verskeie gaste wat hierdie fasiliteite op verskillende tye gebruik het, asook periodes waarin hierdie areas leeg was. Ons sal meer spesifieke terugvoer nodig hê om hierna te kyk of om daarop te verbeter indien nodig, aangesien ons ander gaste geen probleme gerapporteer het nie. - '' Kamer het na hout en skimmel geruik. Die kussing en matras het gevoel of jy op ou sweet lê. Dit was walglik. Ek het die volgende oggend in my pads gestort. Warm water het gekom en gegaan.’’. Ons het verskeie kameropsies beskikbaar (houthutte/ privaat kamers/ woonstelle) wat almal beskrywings en foto's op die lys het. Jy het 'n houthut vir jou verblyf bespreek, en as sodanig ruik hierdie hutte natuurlik na hout. Ons linne word gewas en omgeruil nadat elke gas uitklok, en die kamers word deeglik skoongemaak. Jy het op 31 Desember na-ure ingeboek en op 1 Januarie vertrek. Ons huishoudingspersoneel maak die badkamers deur die dag skoon, en sodra hulle die werk verlaat het, is dit vir die gaste om hierdie areas skoon te hou, totdat ons personeel om 07:00 weer op skof is. Ons kan ongelukkig nie verantwoordelikheid aanvaar vir ander gaste gedurende daardie tyd nie. U het ons ongelukkig nie van enige hiervan tydens u verblyf in kennis gestel nie, so ons kon nie hierdie kwessies wat genoem word, ondersoek of regstel nie Jy en jou maat het verskeie kere verby ontvangs gestap maar nooit direk met ontvangs gepraat nie. Toe ons ontvangsdame jou gebel het om jou te vra om te kom aanmeld (01/01) het jy geen kwessies genoem nie of dat jy daardie dag vroeg sou vertrek/uitklok. (Ons was eers bewus van jou vroeë vertrek toe die platform ons 'n paar dae later gebel het. Ons was onder die veronderstelling dat jy steeds by ons bly). Jy het ons ontvangsnommer gehad, asook my persoonlike nommer sou jy ons tydens jou verblyf moes kontak. Ons is trots daarop dat Ansteys 'n rustieke, maar skoon en gesinsvriendelike plek is, en ons het baie gesinne wat baie keer terugkeer. Ons wens jy het ons die geleentheid gegee om na hierdie kwessies te kyk tydens jou verblyf, met die opsie om jou moontlik na 'n alternatiewe kamer te skuif sou jy dit verkies het. Ons waardeer altyd terugvoer van gaste sodat ons kan verseker dat ons ons standaarde op hoogte hou en om waar moontlik te verbeter. As daar enige konstruktiewe terugvoer is, laat weet my asseblief. Dankie, Die Ansteys-span (H)

This review has been automatically translated using Google.

Lydia V

Short stay ⋅ Family with young children

5.0

Sep 2023

Fantastic, very friendly staff. Everything was awesome. From arrival to departure. We were kept informed of all activities. Calm and exciting.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Mrutyunjay A

Short stay ⋅ With friends

4.8

Dec 2023

Value for money with great location. Absolutely loved staying here! This backpackers accommodation is well maintained and is totally value for money. The location is a gem, just right in front of the beach, away from the hustle and bustle of the city. Imagine waking up to the beautiful view from the terrace. The rooms are decent and clean. The toilets and showers are common to all guests and are clean. They do provide access to amenities like free WiFi, swimming pool and other recreational facilities like a pool table, TV, etc. They do have a self-catering facility with basic cooking amenities and utensils. At last, the staff there at the reception are very kind and friendly. Ready to assist you at any time of the hour. Really impressed with it.

Cleanliness

4.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Angie K

Short stay ⋅ With partner

4.8

Jan 2023

Awesome. Staff were awesome and friendly. Clean and neat.

Cleanliness

5.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

5.0

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From R500

per night, for 2 ppl

89 reviews

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LEKKESLAAP.CO.ZA

Capacity: 85 people
All ages welcome
Check-in: 14:00 to 21:00
Check-out: 09:00
Address: 477 Marine Drive, Ocean View, Bluff, 4052, KwaZulu-Natal

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Ansteys Beach Self-catering & Backpackers

Reviews

4.3/ 5

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