Aspen Guest House

2 reviews

Guest House

Reviews

3.8/ 5

Based on 2 reviews

Good

Cleanliness

4.0

Location

4.0

Value for money

3.5

Service

3.5

Safety

4.0

Pieter B

1 night stay ⋅ With friends

5.0

Jun 2023

Very neat, made us feel at home. No complaints, thanks.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Jason K

Short stay ⋅ With friends

2.6

Feb 2024

Not very good service and no housekeeping. It was clean when we arrived, but during the 4 days we stayed there, it was not cleaned once and we never saw a staff member from the accommodation. Our rooms were never cleaned, and we also never received any bath towels. The dirty plates and cups were standing in the sink for the whole 4 days.

Cleanliness

3.0

Service

2.0

Location

3.0

Safety

3.0

Value for money

2.0

View host response

Hermann

Aspen Guest House

Hi Jason, I'm sorry to hear about your experience. I was out of town on business. I must apologise for the dirty plates, as this is a shared communal area, I cannot always assure that other guests will clean up after themselves. Regarding the cleaning of the rooms, we do mention that the rooms are not cleaned daily. However, I will check to ensure that it is more clearly stated on the booking system that rooms are cleaned on request. I also apologise for the issue with the bath towels. I'm unsure about what happened there. Please contact me if you have any issues next time, so that we can sort it out immediately.

This review has been automatically translated using Google.