Beach Break Holiday Unit 219

Beach Break Holiday Unit 219 's response

Thank you for your lovely review. We look forward to welcoming you again in the near future. Kind regards. Debra

Beach Break Holiday Unit 219 's response

Dear Mr Henin,

We are certainly sorry to hear you didn't enjoy your stay with us. Please note however, the toilet rolls are replaced daily. My contact details are on the welcome letter you receive on check-in and on the back of the door where you enter/exit the unit. I am just a message/call away should guests need anything. I am not sure how the housekeeper overlooked that and will notify the owner of the cleaning company. My apologies for that oversight.
As you checked out of the apartment on the Monday morning and the tornado only came through at 5pm that evening, I cannot understand how it would have impacted your stay in any way. It is not a normal situation that we found ourselves in as I am sure you are aware. There was no damage to the unit you stayed in whatsoever. We have never had a tornado before and hopefully, we will never experience one again. Breakers resort was fortunate to only have a few broken windows unlike some of the extremely hard hit areas inland that had loss of life, property, and livelihoods.

Beach Break Holiday Unit 219 's response

Glad to hear you enjoyed your stay and look forward to welcoming you back soon.

Beach Break Holiday Unit 219 's response

Thank you for your lovely review. So glad to hear your enjoyed your stay and we look forward to hosting you again soon.

Beach Break Holiday Unit 219 's response

Thank you for your review. I am glad to hear you enjoyed your stay and look forward to welcoming you and your family again in the near future.

Unfortunately the resort doesn't allow guests to braai at the apartments out of concern for the guests in the units above them as they would be smoked out. As I am sure you will appreciate we have to take all our guests comfort into consideration.

Beach Break Holiday Unit 219 's response

Dear Heleen,

Very happy to hear you and your family enjoyed your stay with us. I look forward to being able to welcome you again in the future.

Beach Break Holiday Unit 219 's response

Good day Annelien,

Very glad you enjoyed your stay and look forward to welcoming you again in the future. Yes, a gas braai would be an excellent idea however the Breakers Resort doesn't allow our guests to braai at the units as it would worry the guests in the units situated above them. For this reason, we have the communal braai area which is as you rightly stated available for the guests to use Monday to Thursday.