Beth El

5 reviews

Guest House

Reviews

4/ 5

Based on 5 reviews

Very Good

Cleanliness

4.4

Location

4.4

Value for money

3.2

Service

3.6

Safety

4.2

Charl D

Short stay ⋅ Family with teenagers

4.8

Jan 2024

Had a great stay. Hostess was very friendly and helpful. See stars.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

4.0

Noma Q

Short stay ⋅ Family with teenagers

2.8

Feb 2025

Unpleasant. We were grateful to be moved to another unit where we could cook, but no bath soaps were catered for, the hand wash dispenser was almost finished, no milk was provided, and the coffee that was there was hard. Coffee was only provided on our fourth day when they had other guests. We couldn't sleep because of the other guests who came late and made noise during the night. No privacy as the owners would just budge in anytime they felt like without informing us. We were given instructions daily to make sure we left the place clean as if we were at boarding school.

Cleanliness

3.0

Service

2.0

Location

4.0

Safety

3.0

Value for money

2.0

Room stayed in

Luxury Room

View host response

Leticia

Beth El

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. As you know, we were happy to accommodate your last-minute booking and provided a different unit with cooking facilities as per your request. While we were unable to extend your stay for another month, we always strive to be as accommodating as possible, and we regret that this situation led to dissatisfaction. We do our best to ensure a comfortable experience for all guests, and your feedback regarding the noise and privacy concerns will certainly be reviewed. We appreciate your cooperation during your stay, and we will continue to refine our services based on guest experiences like yours.

Arnold V

Short stay ⋅ Family with young children

3.8

Dec 2024

Satisfying, if you manage your expectations. Upon arrival we were in a dead end. I drove again because it was hot. Laeticia called and asked me to come back to get the keys because she wanted to drive again. I feel like I'm the client, please move around my arrangements. Not the other way around. On top of that, there was a bit of a mess with the rooms and staff not showing up. So for the first 2 days it was just a mess because we were waiting for a message asking us to move. We felt in the way and unwelcome the whole time. Luckily we still got a room with 3 beds (wife and 2-year-old child with me). And here's where things started to go wrong. We are in the "luxury room" which boasts an aircon, but no one lets you know ahead of time that you have to pay extra for it. I have to ask about it myself on the 2nd day. Maybe mention it in advance and offer the remote when checking in, even if it's at an extra cost. Or at least give a warning if we are not allowed to use the aircon. Then there are 3 beds, but only one glass and cup for coffee. Who should drink now and who should watch? Then one 3-quarter roll of single ply toilet paper at R1550 per night is not sufficient for 3 nights. Sorry, I expected more at that price. I had to buy my own. The cleaner was at least nice enough to take the last single ply and replace it with my own 2-ply. 3 people, 3 beds, but only 2 towels? Which were not replaced once in our 3 days. When checking in you are informed that it is not self-catering. So do not use the kitchen. Only braai and microwave, but no one gave me the option to order meals. Mention it as an option in advance and communicate prices. It was the middle of a heat wave, but we could not use the pool. My son does not want to get in because it is too dirty. When booking I specifically ask that I am looking for a bath for my son. When we got there the plugs were removed due to "water restrictions". Why wasn't I told when I asked? Now we arrive expecting a bath. We couldn't make any alternative arrangements now. Plus there are no more water restrictions in the Cape. Little stupid things like a little hand cream, maybe good, a bottle of water in the fridge on arrival are good that require minimal input cost and effort, but make you feel welcome. I travel a lot for work and stay in a lot of guesthouses. So maybe I'm just more sensitive to such things, more at the price point I expected more. All the little things in isolation are not a problem, but they make you feel unwelcome and uncomfortable when you consider everything together. It detracts from the property itself which is absolutely great. Fantastic house, very tastefully styled and furnished, great neighborhood, everything is sparkling clean (except the pool). All the groundwork is there, but little things did spoil our stay.

Bevredigend, as jy jou verwagtings bestuur. Met aankoms was ons voor dooiemans deur. Ek het weer gery want dit was warm. Laeticia het gebel en vra ek moet terugkom om die sleutels te kom kry want sy wil weer ry. Ek voel ek is die kliënt, beweeg om my reelings asb. Nie anders om nie. Boonop was daar so bietjie deurmekaar spil met die kamers en personeel wat nie opdaag nie. So vir die eerste 2 dae was dit maar deurmekaar omdat ons wag vir 'n boodskap wat vra ons moet skuif. Ons het die heeltyd in die pad gevoel en onwelkom. Gelukkig steeds 'n kamer gekry met 3 beddens (vrou en 2-jarige kind saam my). En hier het goed begin skeefloop. Ons is in die "luxury room" wat pronk met 'n aircon, maar niemand laat weet jou voor die tyd jy moet ekstra betaal vir hom nie. Ek moet self daaroor vra op die 2de dag. Noem dit miskien vooraf en bied die remote aan met inboek, al is dit teen ekstra koste. Of gee ten minste 'n waarskuwing as ons nie die aircon mag gebruik nie. Dan is daar 3 beddens, maar net een glas en koppie vir koffie. Wie moet nou drink en wie kyk? Dan een 3kwart rol single ply toiletpapier teen R1550 per aand is nie voldoende vir 3 aande nie. Sorry, ek het teen daai prys net meer verwag. Ek moes my eie aankoop. Die cleaner was darem gaaf genoeg om die laaste single ply te vat en te vervang met my eie 2-ply. 3 mense, 3 beddens, maar net 2 handdoeke? Wat in ons 3 dae nie een keer vervang was nie. Met inboek word jy in kennis gestel dit is nie self-catering nie. So moenie die kombuis gebruik nie. Slegs braai en mikrogolf, maar niemand het my die opsie gegee om maaltye te bestel nie. Noem dit as 'n opsie vooraf en kommunikeer pryse. Dit was middel in 'n hitte golf, maar ons kon nie die swembad gebruik nie. My seun wil nie inklim nie want dit is te vuil. Met bespreking vra ek pertinent ek soek 'n bad vir my seun. Toe ons daar kom is die proppe weg geneem weens "water beperkings". Hoekom dit nie vir my gesê toe ek navraag doen nie? Nou kom ons aan en verwag 'n bad. Ons kon geen alternatiewe reelings nou meer tref nie. Boonop is daar nie meer water beperkings in die Kaap nie. Klein stupid goedjies soos 'n hande roompie, miskien goed, 'n bottel water in die yskas met aankoms is goed wat minimale inset koste en moeite verg, maar 'n mens laat welkom voel. Ek reis baie vir werk en bly in baie gastehuise. So miskien is ek net meer sensitief vir sulke goed, meer teen die pryspunt het ek meer verwag. Al die klein goed in isolasie is nie 'n probleem nie, maar dit laat mens onwelkom en ongemaklik voel as jy alles saam oorweeg. Dit trek af van die eiendom homself wat absoluut puik is. Fantastiese huis, baie smaakvol gestileer en gemeubileer, great buurt, alles is silwer skoon (behalwe die swembad). Al die grondwerk is daar, maar klein goedjies het afbreek gedoen aan ons verblyf.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

2.0

Location

5.0

Safety

5.0

Value for money

2.0

Room stayed in

Family Room

View host response

Leticia

Beth El

Thank you for sharing your feedback. I appreciate the opportunity to address your concerns. When you arrived, you notified me via a voice message that you would be visiting a friend in the area and would check in later. Unfortunately, due to unforeseen circumstances, the cleaner was unable to prepare the room you initially booked, which does not have an air conditioner or a bath. To ensure your comfort, I offered you an alternative room that was available, and you agreed to the change. Upon your arrival, I showed you the kitchen where cutlery and crockery are available for guest use, as mentioned during check-in. Additionally, the house rules regarding towel use were provided for your reference. When you requested permission to have a friend join your son for swimming, I made an exception and approved the request, even though this is typically not permitted. The swimming pool was, however, clean. Regarding your refund request after the first night, you mentioned needing to leave due to a client-related work commitment and an early holiday start. However, as explained, our policy does not allow refunds once a stay has begun. I understand this was disappointing for you, and I’m sorry the outcome did not meet your expectations. I strive to provide a welcoming and accommodating experience, and I appreciate your feedback, which helps us continue improving our services. Kind regards

Stephan D

Short stay

4.0

Apr 2022

Slept well. Clean and tidy. Friendly service.

This review has been automatically translated using Google.

Cleanliness

4.0

Service

4.0

Location

4.0

Safety

4.0

Value for money

4.0

Room stayed in

Purple Room

Anthony T

1 night stay ⋅ With partner

4.4

Dec 2020

Great place, great owner, top service. The owner was awesome and her sons assisted where required. Very nice experience.

Cleanliness

5.0

Service

5.0

Location

4.0

Safety

4.0

Value for money

4.0

Room stayed in

Brown Room

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LEKKESLAAP.CO.ZA

Capacity: 23 people
All ages welcome
Check-in: 14:00 to 20:00
Check-out: 10:00
Address: 50 Vleiland Crescent, Sonkring, Brackenfell, 7560, Western Cape

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Beth El

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