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Black Eagle Lodges - The Villa

9 reviews
Self Catering

Reviews

4.6/ 5

Based on 9 reviews

Excellent
Cleanliness
4.6
Location
4.9
Value for money
4.2
Service
4.7
Safety
4.9
Kristin M
Short stay ⋅ With friends
5.0
Feb 2024

Would definitely go back. This was our second time back as a family. Lovely and peaceful!

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Jane B
Short stay
5.0
Nov 2023

Superb, comfortable, home-from-home. We had a wonderful time in a beautiful setting with our adult children and their partners. The accommodation is very comfortable with everything you need. The hosts are super-friendly and go out of their way to make your stay a great one. Will definitely go back.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Bev A
Short stay ⋅ Family with young children
4.8
Mar 2023

Serene, beautiful and so so quiet. We loved our stay at The Villa. A beautiful spot in the countryside with surrounding mountains and grazing sheep. A great place to recoup, relax and reconnect.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Caroline S
Short stay ⋅ With friends
4.8
Feb 2023

Amazing. Wonderful location, fantastic place to stay, well equipped and organised. We would highly recommend it and be sure to go back. The hot tub was a huge hit among all.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Lucy
Black Eagle Lodges - The Villa

Thank you so much for your lovely review Caroline. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back.

Baie dankie vir jou mooi resensie Caroline. Ons is verheug om te hoor dat jy jou verblyf geniet het en sien uit daarna om jou terug te verwelkom.

This review has been automatically translated using Google.
Anthony O
Short stay ⋅ Family with young children
3.8
Mar 2023

See stars. See stars.

Sien sterre. Sien sterre.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
4.0
Location
4.0
Safety
4.0
Value for money
3.0
Ilse V
Short stay ⋅ With partner
5.0
Dec 2022

Breathtaking. This is some of the best accommodation I have ever experienced. If you feel like getting out of the city and just being in nature, this is definitely the place to stay. It is very close to the Hemel-en-Arde Valley should you want to visit a wine farm. The pictures don't do the house justice, it's incredibly beautiful, clean and it feels like home. Everything in the house is top quality. The Kolkol "hottub" is delicious. Black Eagle Lodge gets an 11/10 and WOW WOW WOW from me. Will go back for sure.

Asemrowend. Hierdie is van die beste akkommodasie wat ek al beleef het. As jy lus is om uit die stad te kom en net in die natuur te wees, is hierdie verseker die plek om te bly. Dit is baie naby aan die Hemel-en-Aarde Vallei sou jy 'n wynplaas wil besoek. Die foto's doen geen gereg aan die huis nie, dit is ongelooflik mooi, skoon en dit voel soos huis. Alles in die huis is top kwaliteit. Die Kolkol "hottub" is heerlik. Black Eagle Lodge kry 'n 11/10 en WOW WOW WOW van my af. Sal verseker teruggaan.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Lucy
Black Eagle Lodges - The Villa

Many, many thanks Ilse, for your wonderful positive review of our Villa. We are so glad that you enjoyed your stay and look forward to welcoming you back to our farm.

Baie, baie dankie Ilse, vir jou wonderlike positiewe resensie van ons Villa. Ons is so bly dat jy jou verblyf geniet het en sien uit daarna om jou terug te verwelkom op ons plaas.

This review has been automatically translated using Google.
Andre M
Short stay ⋅ Family with young children
3.8
Nov 2022

Pay attention to cleaning and detail. On arrival we were directed to the wrong unit. We just started unpacking and then had to pack up again. It was poor communication. The Villa house was very clean and tidy but the dining facilities were not clean. The braai grill had food left over from the last braai. I brought it to their attention and they very quickly arranged for a new grill, but then we saw that there was food stuck to the knives and forks and we then had to wash all the cutlery. For the cost of the place, there should be more attention to detail and we don't expect knives and forks to be dirty. There is clearly no oversight of the cleaning process. Never saw the owner this weekend either.

Gee aandag aan skoonmaak en detail. Met aankoms is ons na die verkeerde eenheid toe verwys. Ons het net begin afpak en moes toe weer oppak. Dit was swak kommunikasie. Die Villa huis was baie skoon en netjies maar die eetgeriewe was nie skoon nie. Die braai-rooster het kos opgehad van die laaste braai. Ek het dit onder hulle aandag gebring en hulle het baie vinnig gereël het vir 'n nuwe rooster, maar daarna het ons gesien dat daar kos vassit aan die messe en vurke en ons moes toe al die eetgerei was. Vir die koste van die plek behoort daar meer aandag gegee te word aan detail en verwag ons nie dat messe en vurke vuil behoort te wees nie. Daar is duidelik nie oorsig oor die skoonmaakproses nie. Het ook nooit die eienaar gesien die naweek nie.

This review has been automatically translated using Google.
Cleanliness
2.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
3.0
Lucy
Black Eagle Lodges - The Villa

Dear Andre, We are so very sorry that we did not meet your expectations during your stay at The Villa. As communicated with you over the weekend, we were equally dismayed by the unclean braai grid which is why our manager immediately replaced it with a brand new one. I followed up with you the next day via SMS to see if all was in order at the Villa and your words were “all is perfect. Thanks for sorting out the grid so quickly. We are having a great time.” You did not mention the cutlery at all. We had further SMS and WhatsApp communications over the weekend regarding the fact that you had booked for only 2 guests but checked in with 4 guests. There is a flat rate for 2 guests and extra guests pay an additional amount. Guest numbers are required to be completed on the booking form and the rate is adjusted accordingly. The booking process seemed to have been misinterpreted by you and inaccurately updated. Because we had let you down on the braai grid, we accommodated you though by giving you a 50% discount on the extra guests. Do bear in mind we also did not charge you any penalties on your last-minute booking postponement in August. Our terms and conditions require forfeiting your deposit and we waivered this. Regarding the directions, your wife came to reception, and she was unsure which property had been booked but as she thought it was the lodge my staff directed her there. On arrival at the Lodge, which is 800 m from the Villa, our manager redirected you to the Villa, I also called you immediately to clarify the mistake. You could not unpack at the Lodge because we were doing maintenance there. We exchanged 5 emails before your arrival and each stated "THE VILLA" in the subject line and several times in the body of the email, so I am unclear on how that misunderstanding arose. We state in our communication with guests that we will not disturb their privacy unless they request a visit from us, but I now realize from your review that you expected to see us personally. I was sure that we had gone over and above in terms of our communication, but I apologise for having not done more. I really took your message that all “was perfect” to imply that you were happy. Our cleanliness standards are very high, but we definitely missed the mark on the braai grid and are implementing stricter controls going forward. Reviews like this are hard to read but helpful for learning how we can improve so we appreciate you enlightening us. There were several misunderstandings along the way too and we will endeavour to communicate more clearly in the future.

Liewe Andre, Ons is so jammer dat ons nie aan jou verwagtinge voldoen het tydens jou verblyf by The Villa nie. Soos die naweek met julle gekommunikeer is, was ons ewe onthuts oor die onrein braairooster en daarom het ons bestuurder dit dadelik met 'n splinternuwe een vervang. Ek het jou die volgende dag per SMS opgevolg om te sien of alles in orde is by die Villa en jou woorde was “all is perfect. Dankie dat jy die rooster so vinnig uitgesorteer het. Ons kuier heerlik.” Jy het glad nie die eetgerei genoem nie. Ons het die naweek verdere SMS en WhatsApp kommunikasie gehad oor die feit dat jy vir slegs 2 gaste bespreek het maar met 4 gaste ingeboek het. Daar is 'n vaste tarief vir 2 gaste en ekstra gaste betaal 'n addisionele bedrag. Gastenommers moet op die besprekingsvorm voltooi word en die tarief word dienooreenkomstig aangepas. Dit het gelyk of die besprekingsproses deur jou verkeerd geïnterpreteer is en onakkuraat opgedateer is. Omdat ons jou in die steek gelaat het op die braairooster, het ons jou egter geakkommodeer deur jou 50% afslag op die ekstra gaste te gee. Hou in gedagte dat ons jou ook geen boetes gehef het op jou laaste-minuut-bespreking uitstel in Augustus nie. Ons bepalings en voorwaardes vereis dat jy jou deposito verbeur en ons het hiervan afstand gedoen. Wat die aanwysings betref, jou vrou het by ontvangs gekom, en sy was onseker watter eiendom bespreek is, maar aangesien sy gedink het dit is die lodge, het my personeel haar daarheen gerig. Met aankoms by die Lodge, wat 800 m van die Villa af is, het ons bestuurder jou na die Villa herlei, ek het jou ook dadelik gebel om die fout uit te klaar. Jy kon nie by die Lodge uitpak nie want ons het instandhouding daar gedoen. Ons het 5 e-posse uitgeruil voor jou aankoms en elkeen het "THE VILLA" in die onderwerplyn en verskeie kere in die liggaam van die e-pos vermeld, so ek is onduidelik oor hoe daardie misverstand ontstaan het. Ons meld in ons kommunikasie met gaste dat ons nie hul privaatheid sal versteur tensy hulle 'n besoek van ons versoek nie, maar ek besef nou uit jou resensie dat jy verwag het om ons persoonlik te sien. Ek was seker dat ons oor en bo gegaan het in terme van ons kommunikasie, maar ek vra om verskoning dat ek nie meer gedoen het nie. Ek het regtig jou boodskap dat alles "perfek was" geneem om te impliseer dat jy gelukkig was. Ons netheidstandaarde is baie hoog, maar ons het beslis die merk op die braairooster gemis en is besig om strenger beheermaatreëls vorentoe te implementeer. Resensies soos hierdie is moeilik om te lees, maar nuttig om te leer hoe ons kan verbeter, so ons waardeer dat jy ons inlig. Daar was ook verskeie misverstande langs die pad en ons sal poog om in die toekoms duideliker te kommunikeer.

This review has been automatically translated using Google.
Martia V
Short stay ⋅ With friends
4.6
Oct 2020

Fantastic place, can highly recommend it! Lovely house, beautiful views and lovely warm wading pool.

Fantastiese plek, kan dit baie sterk aanbeveel! Heerlike huis, pragtige uitsigte en heerlike warm plaspoel.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
4.0
Sonja N
Short stay ⋅ With friends
5.0
Feb 2019

Heaven on earth. Stunning accommodation. I would recommend anybody to visit Black Eagle Lodges, it is beautiful place to stay. It is so peaceful. The house itself is tastefully furnished and everything for your comfort is provided. It is great that there is no TV, as we had a great time playing games and connecting as friends. We had a wonderful time and enjoyed our stay very much. It is a great place to stay if you just want to get away from it all!

Hemel op aarde. Verstommende verblyf. Ek sal enige iemand aanbeveel om by Black Eagle Lodges te bly, dit is 'n mooi plek om te bly. Dit is so rustig. Die huis is smaakvol gemeubileer en alles is vir jou gerief voorsien. Dit is lekker dat daar nie 'n TV is nie, ons het dit baie geniet om speletjies te speel en bande te versterk met vriende. Ons het 'n wonderlike tyd gehad en baie lekker gebly. Dit is 'n goeie plek om te gaan as jy net wil wegkom van als af!

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Lucy
Black Eagle Lodges - The Villa

It was a great pleasure to host Sonja and her friends and we are delighted to hear they enjoyed their weekend. Reconnecting with friends is so good for the soul. Thank you for staying with us and we look forward to welcoming you back to Black Eagle Villa.

Dit was 'n groot plesier om Sonja en haar vriende te huisves en ons is verheug om te hoor hulle het hul naweek geniet. Om weer met vriende te verbind is so goed vir die siel. Dankie dat jy by ons gebly het en ons sien uit daarna om jou terug te verwelkom by Black Eagle Villa.

This review has been automatically translated using Google.

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4.8/5

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Properties 2

Reviews 28

On LekkeSlaap 6 years

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From R 4 300
per night, for 6 ppl
9 reviews
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As Featured on Facebook
  • Capacity: 6 people
  • All ages welcome
  • Check-in: 15:00 to 19:00
    Check-out: 10:00
  • Address: Kempsrivier Farm, Caledon, 7230, Western Cape
  • TGCSA rating:
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA9c9cd07dc410bf087517713ca33e8905347baddc13f649878126b477bdff624ea9042f1fe9f9368e2ce25a18f9c6fdc06f6c?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R4 300 per night, for 6 ppl 9 5 1 5 Kempsrivier Farm Caledon 7230 Western Cape 021 201 8901 15:00-19:00 10:00 -34.286426078112 19.348296535771

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