We are living in Covid times, there is no one who wears mask at Brackens.
There are no extra blanket in the rooms, shower system is so poor that while showering suddenly the cold water runs. During breakfast time no one attend you immediate.
Hi Steven Gumbi,
I am sorry that you found your stay to be below the standards that we try and offer but I would have expected you to mention something to me personally the next day which would have allowed me the oppurtunity to rectify the issues.
Yes we do live in a pandemic at present, whilst we do have masks and sanitiser which we use when out in public, we are in a private space and don't get within 1.5 metres of anyone, only meet in open spaces and don't enter into the guests rooms.
During the breakfast service, Patience the waitron always wear or is suppose to be wearing her mask when taking the breakfast orders.
I am also surprised that you had to wait to be served as my staff are in the kitchen watching and waiting for the guests to come into the breakfast room and normally the guests would help themselves to the yoghurts, cereals and juices whiIst their order is taken and prepared. I have taken note and will speak to my staff once again.
I did explain that all our beds had electric blankets and that there were in fact extra blankets in the cupboards.
You were given 2 rooms which run on separate geysers and unsure which room had water temperature issues. We explained to all our guests coming in that our hot water is provided by gas geysers. In operating these systems, the hot tap has to be opened fully and then the desired temperature is adjusted with the cold tap, generally we don't have an issue with a sudden surge of cold unless ;
1) The hot tap wasn't fully opened.
2) The gas has run out or low which can happen unexpectedly
3) The municipal water pressure dropped too low.
All said and done, I have explained the possible reasons for the issues you experienced and apologise for the inconveniences encountered by yourself and your colleague.
Hallo Steven Gumbi,
Ek is jammer dat jy gevind het dat jou verblyf onder die standaarde is wat ons probeer bied, maar ek sou verwag het dat jy die volgende dag iets persoonlik aan my sou noem wat my die geleentheid sou gegee het om die probleme reg te stel.
Ja, ons leef tans in 'n pandemie, terwyl ons wel maskers en ontsmettingsmiddel het wat ons in die openbaar gebruik, ons is in 'n privaat ruimte en kom nie binne 1,5 meter van enigiemand af nie, ontmoet net in oop ruimtes en t die gastekamers binnegaan.
Tydens die ontbytdiens dra Patience die kelner altyd haar masker of dra dit veronderstel om die ontbytbestellings te neem.
Ek is ook verbaas dat jy moes wag om bedien te word, want my personeel is in die kombuis en kyk en wag vir die gaste om in die ontbytkamer in te kom en gewoonlik sou die gaste hulself help aan die jogurts, graankos en sappe terwyl hul bestelling geneem word en voorberei. Ek het kennis geneem en sal weer met my personeel praat.
Ek het wel verduidelik dat al ons beddens elektriese komberse gehad het en dat daar inderdaad ekstra komberse in die kaste was.
Jy het 2 kamers gekry wat op aparte geisers loop en onseker watter kamer watertemperatuurprobleme gehad het. Ons het aan al ons gaste wat inkom verduidelik dat ons warm water deur gasgeisers voorsien word. In die bedryf van hierdie stelsels moet die warm kraan heeltemal oopgemaak word en dan word die verlangde temperatuur met die koue kraan aangepas. Oor die algemeen het ons nie 'n probleem met 'n skielike oplewing van koue nie, tensy ;
1) Die warmkraan was nie heeltemal oop nie.
2) Die gas het opgeraak of min wat onverwags kan gebeur
3) Die munisipale waterdruk het te laag gedaal.
Alles gesê en gedoen, ek het die moontlike redes vir die probleme wat jy ervaar het verduidelik en vra om verskoning vir die ongerief wat jy en jou kollega ondervind het.
This review has been automatically translated using Google.
Kemp M
1 night stay ⋅ With friends
4.8
Mar 2017
Great location for our visit to Hillcrest.
Very friendly host and great facilities.
Wel geleë vir ons besoek in Hillcrest.
Baie vriendelike gasheer en goeie fasiliteite.
This review has been automatically translated using Google.
Thanks James, we had a great experience, will be glad to be back in the near future!
Thanks James, we had a great experience, will be glad to be back in the near future! Hope Theo has not gotten into trouble again :)
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGVjZThiMjMxLTNiOTYtNGU1ZC1iMzBlLTNhYWU2ZTNiMjI1YQ?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80
from R1 150 per night, for 2 ppl
751520 Nqutu roadHillcrest3610KwaZulu-Natal021 201 890112:00-18:0010:00-29.77348549224130.766568183899
