Unpleasant, the host was rude, I will not recommend Brookdale House to anyone!
My stay was extremely unpleasant. The host didn't welcome me at all and didn't take the time to explain the process of exiting. He didn't provide me with the keys until I asked for them and had to ask him how to exit the property in the morning. After a very unpleasant welcome and settling into my room, he knocked loudly on my door without apologising and asked me what time I would like my breakfast to be served. Breakfast was served to me in the evening at 6pm. It consisted of a bacon and egg sandwich, with small pieces of sausage, a small juice, and a packet of Frito's (who still eats Fritos). This was totally disgusting, and I was so shocked. Even though I told him I was checking out at 07am the next morning, I left the breakfast in the room the next day for the host to realize that the sandwich was not fresh. When I enquired if I could use an iron to prepare for work, I was told that the cleaning staff would only arrive at 08am. Wow, I was totally shocked and disappointed.
I am responding in my capacity as the Relief Manager, who hosted Ms Lakay on the night of the booking. Ms Lakay and her male companion arrived at 17:45. I welcomed them and escorted them to their room. I enquired about their preferred breakfast time, to which she responded that it would need to be very early and that her companion, who I hadn't been introduced to, would not be staying the night. I offered to prepare a take-away breakfast pack for her if she needed to have breakfast before 6 am, which she accepted. As she mentioned that her companion would be leaving, I gave him the keys and explained their use to him, in her presence, so he could exit the premises. Everything was in order at this point.
About an hour later, I received a complaint from another guest who couldn't park his car in the drive-through parking entrance due to a vehicle blocking it, despite a clear No Parking sign. I had to knock on her door multiple times before they opened, at which point I apologised for the interruption and requested her companion to kindly move his car as it was parked in a no-parking zone, and no parking request had been made for the booking. He complied, albeit irritably. I also provided her with the requested breakfast pack for an early departure.
Later in the evening at 19:35, I received a WhatsApp message from Ms Lakay requesting an iron and ironing-board for the next morning. I responded that I could assist her at 08:00 when the house-keeping staff arrived, to which she replied, 'Thanks, all good.'
At 06:00, during breakfast preparation, another guest complained that he couldn't leave for work because a vehicle was blocking the exit. After eliminating other prospects, I realised that it must again be Ms Lakay's companion from the night before's car. Once again, it took several knocks before they answered the door. It was an awkward interruption during which I had to request him to move his car, yet again. This time, both Ms Lakay and her companion were quite upset with me, despite the fact that it was her guest's violation of the guest house rules and disregard for common courtesy that led to their dissatisfaction.
Contrary to Ms Lakay’s assertion of an ‘early check-out’, she left the premises after 09:00 without talking to me and having declined the offer of an iron at 08:00 as I had promised. I was available in the guest house from 06:00 to 10:00 for her to raise any complaints about the breakfast pack, which I could have easily replaced with a full breakfast at any time. Neither the cleaning staff, nor I, found any sign of the uneaten breakfast pack left in her room as she claims, so it seemed there was no problem with it.
I will facilitate this feedback to the owner upon his return from his annual vacation as I do with all guest feedback. For the record, I have managed his Guest Houses over the past 7 years without any negative feedback. I am confident he will reach out to Ms Lakay personally upon his return as there are always two sides to a story.
Kind regards,
Eric
Ek reageer in my hoedanigheid as die Aflosbestuurder, wat me Lakay op die aand van die bespreking gehuisves het. Me Lakay en haar manlike metgesel het om 17:45 opgedaag. Ek het hulle verwelkom en hulle na hul kamer begelei. Ek het navraag gedoen oor hul voorkeur ontbyttyd, waarop sy geantwoord het dat dit baie vroeg sou moet wees en dat haar metgesel, aan wie ek nie voorgestel is nie, nie sou oorslaap nie. Ek het aangebied om vir haar 'n wegneem-ontbytpakkie voor te berei as sy voor 06:00 ontbyt moes eet, wat sy aanvaar het. Terwyl sy genoem het dat haar metgesel sou vertrek, het ek vir hom die sleutels gegee en in haar teenwoordigheid aan hom verduidelik wat hulle gebruik word, sodat hy die perseel kon verlaat. Alles was in orde op hierdie stadium.
Ongeveer 'n uur later het ek 'n klag ontvang van 'n ander gas wat nie sy motor in die deurry-parkeeringang kon parkeer nie weens 'n voertuig wat dit versper het, ten spyte van 'n duidelike Geen Parkering-teken. Ek moes verskeie kere aan haar deur klop voordat hulle oopgemaak het, op daardie stadium het ek om verskoning gevra vir die onderbreking en haar metgesel versoek om vriendelik sy motor te skuif aangesien dit in 'n geen-parkeer-sone geparkeer is, en geen parkeerversoek vir die bespreking. Hy het gehoor gegee, al is dit geïrriteerd. Ek het haar ook voorsien van die verlangde ontbytpakkie vir 'n vroeë vertrek.
Later die aand om 19:35 het ek 'n WhatsApp-boodskap van me Lakay ontvang wat 'n strykyster en strykplank vir die volgende oggend versoek het. Ek het geantwoord dat ek haar om 08:00 kon bystaan wanneer die huishoudingpersoneel opdaag, waarop sy geantwoord het: 'Dankie, alles goed.'
Om 06:00, tydens ontbytvoorbereiding, het 'n ander gas gekla dat hy nie werk toe kon vertrek nie omdat 'n voertuig die uitgang versper. Nadat ek ander vooruitsigte uitgeskakel het, het ek besef dat dit weer me Lakay se metgesel van die vorige aand se motor moet wees. Weereens het dit verskeie klop geduur voordat hulle die deur geantwoord het. Dit was 'n ongemaklike onderbreking waartydens ek hom weer moes versoek om sy motor te skuif. Hierdie keer was beide me Lakay en haar metgesel nogal ontsteld met my, ten spyte van die feit dat dit haar gas se oortreding van die gastehuisreëls en verontagsaming van algemene hoflikheid was wat tot hul ontevredenheid gelei het.
In teenstelling met me Lakay se bewering van 'n 'vroeë uitklok', het sy die perseel na 09:00 verlaat sonder om met my te praat en die aanbod van 'n strykyster om 08:00 van die hand gewys soos ek belowe het. Ek was van 06:00 tot 10:00 in die gastehuis beskikbaar vir haar om enige klagtes oor die ontbytpakkie te opper, wat ek enige tyd maklik met 'n volledige ontbyt kon vervang het. Nie die skoonmaakpersoneel, of ek, het enige teken gevind van die onopgeëet ontbytpakkie wat in haar kamer gelaat is soos sy beweer nie, so dit het gelyk of daar geen probleem daarmee was nie.
Ek sal hierdie terugvoer aan die eienaar fasiliteer met sy terugkeer van sy jaarlikse vakansie soos ek met alle gaste terugvoer doen. Vir die rekord, ek het sy Gastehuise oor die afgelope 7 jaar bestuur sonder enige negatiewe terugvoer. Ek is vol vertroue dat hy met sy terugkeer persoonlik na me Lakay sal uitreik, aangesien daar altyd twee kante aan 'n storie is.
Vriendelike groete,
Eric
This review has been automatically translated using Google.
Duan V
1 night stay ⋅ On business
5.0
Apr 2019
Brilliant hosts, warm and inviting. Excellent value for money.
The owners, Kevin and Herman, are excellent hosts. They go out of their way to make you feel comfortable and help you. Food is great and very neat and large rooms.
Briljante gashere, warm en verwelkomend. Uitstekende waarde vir geld.
Die eienaars, Kevin en Herman, is uitstekende gashere. Hulle gaan uit hul pad om jou gemaklik te maak en jou te help. Kos is lekker en baie netjiese en groot kamers.
This review has been automatically translated using Google.
Hi there Duan,
We thank you for the great feedback regarding your stay at Brookdale house and look forward to welcoming you back.
Regards,
Kevin and Herman
Hallo daar Duan,
Ons bedank jou vir die goeie terugvoer oor jou verblyf by Brookdale House en sien uit daarna om jou terug te verwelkom.
Groete,
Kevin en Herman
This review has been automatically translated using Google.
Address: 7 Brookdale Avenue, Pinelands, Cape Town, 7405, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA49f0856dca5b7363a24d04486367bef440c92114fc6dad42ec53b27dd5e568fb5ba67e88f9c992f68776ba44757566c52b36?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80
From R1 450 per night, for 2 ppl
35157 Brookdale AvenuePinelands7405Western Cape021 201 890114:00-19:0010:00-33.9283118.51907
