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@Mabalingwe Bushbuck Rock Lodge - PRM073

1 review
Self Catering

Reviews

4.2/ 5

Based on 1 review

Very Good
Cleanliness
5.0
Location
5.0
Value for money
5.0
Service
1.0
Safety
5.0
Mareda B
Short stay ⋅ Family with young children
4.2
Dec 2023

Dissatisfied with customer service from agent/owners of the accommodation. Nice stay, beautiful house, fully equipped, but dissatisfied with the customer service from the agent/owner. On arrival we asked for the WiFi password, as advertised, and were told that the agent would request it from the owners. After days of waiting and requests on my part, she confirmed that the password is not actually the problem, but that there is something wrong with the towers, which I also don't believe because we were all able to use our cell phones data. I feel they could have told me in advance that WiFi was not available, so that I could make other arrangements for it. According to the maintenance team no one can ever get on the WiFi so in my opinion this is something that cannot be advertised. And if I had known in advance, I could have brought my own router, and avoided unnecessary data purchases for my family. I feel like I paid enough for the house to be able to get the password for the WiFi. Unnecessary comments from the agent such as: "Forget the WiFi, just enjoy the forest instead" are also unacceptable. If something is advertised, I expect it! I work for myself, so although it would be heavenly to just be able to enjoy the woods, the reality is that I only have to work if it is required of me. In any case, the agent has nothing to do with what I choose to do on my vacation. The WiFi is of course less of a problem, but rather the communication from the agent/owner is. I suggest that service be removed from their/your ad - it is clearly unavailable and unreachable for the entire week we were there.

Ontevrede met klientediens van agent/eienaars van die verblyf. Lekker gebly, pragtige huis, volledig toegerus, maar ontevrede oor die klientediens vanaf die agent/eienaar. Op aankoms het ons gevra vir die WiFi se wagwoord, soos geadverteer, en daar is aan ons genoem dat die agent dit van die eienaars sal aanvra. Na dae se wag en versoeke van my kant af, het sy bevestig dat die wagwoord nie eintlik die probleem is nie, maar dat daar fout is met die torings, wat ek ook nie glo nie, want ons almal kon gebruik maak van ons selfone se data. Ek voel hulle kon vooraf vir my gesê het daar is wel nie WiFi beskikbaar nie, sodat ek ander reelings daarvoor kon tref. Volgens die onderhoudspan kan niemand ooit op die WiFi kom nie, so volgens my is dit iets wat nie geadverteer kan word nie. En as ek vooraf geweet het, kon ek my eie router bring, en onnodige data-aankope vir my gesin vermy. Ek voel ek het genoeg betaal vir die huis om wel die wagwoord vir die WiFi te kon kry. Onnodige kommentaar vanaf die agent soos: "Vergeet die WiFi, geniet eerder net die bos" is ook onaanvaarbaar. As daar iets geadverteer word, verwag ek dit! Ek werk vir myself, so alhoewel dit hemels sou wees om net die bos te kon geniet, is die realiteit dat ek maar moet werk as dit vereis word van my af. Dit het in elk geval met die agent niks te doen wat ek kies om op my vakansie te doen nie. Die WiFi is natuurlik al minder die probleem, maar eerder die kommunikasie vanaf die agent/eienaar wel. Ek stel voor daardie diens word verwyder van hulle/julle advertensie - dit is duidelik onbeskikbaar en onbereikbaar vir die hele week wat ons daar was.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
1.0
Location
5.0
Safety
5.0
Value for money
5.0

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4.4/5

Lizelle Verified

Properties 11

Reviews 54

On LekkeSlaap 10 years

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From
From R 8 995
per night (sleeps 12)
1 review
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SECURE PAYMENT VIA
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From
R 8 995
per night (sleeps 12)
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  • Capacity: 12 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: off the R516, Mabalingwe Nature Reserve, Bela-Bela, 0480, Limpopo
view more
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAcd5383503443a719e5aadfb7d78e51aaf047cbc38628cc3a061c6749098212d2363a0b09aac0b83fdf36ad6ccdf40f33e392?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R8 995 per night (sleeps 12) 1 5 1 5 off the R516 Mabalingwe Nature Reserve 0480 Limpopo 021 201 8901 14:00-19:00 10:00 -24.842036636969 28.048616070186

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