Chakas Cove 28

1 review

Self Catering

Reviews

4.4/ 5

Based on 1 review

Very Good

Cleanliness

5.0

Location

5.0

Value for money

4.0

Service

3.0

Safety

5.0

Anabel V

Long stay ⋅ Family with young children

4.4

Jan 2024

Excellent holiday, the area is awesome and close to all amenities. The location is excellent, right by the tidal pools and close to all amenities. The unit needs a bit of an upgrade and could do with at a minimum a tumble dryer and dishwasher. We did however experience challenges with Ballito Accommodation, who manages the unit on behalf of the owner. They are friendly but extremely disorganised and can cause a lot of frustration. They need to up their game and organise themselves.

Cleanliness

5.0

Service

3.0

Location

5.0

Safety

5.0

Value for money

4.0

View host response

Ballito Accommodation

Chakas Cove 28

Thank you for taking the time to share your feedback with us, Anabel. We appreciate your positive comments about our excellent location, near the tidal pools and amenities. Your insights are valuable to us, and we take your suggestions for improvements seriously. Regarding your concerns about the facilities, we understand the importance of a comfortable stay. We're actively considering ways to enhance the amenities, which may include introducing a tumble dryer and dishwasher. Your input helps us focus on areas needing improvement, and we're committed to making necessary upgrades for our guests' experience. We sincerely apologise for the issues you experienced with our management team. Your feedback on their organisation and efficiency is vital for us to address any shortcomings. We will be revising our internal processes to ensure smoother coordination and efficient service. Rest assured, we're dedicated to improving this aspect and appreciate your patience during your stay. We value your business and hope to welcome you back, providing a more positive experience that reflects our high standards. If you have any further concerns or suggestions, please contact us. We appreciate your honesty and look forward to better serving you in the future. Best regards, Ballito Accommodation

This review has been automatically translated using Google.