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Chesapeake Bay 11

1 review
Self Catering

Reviews

2.6/ 5

Based on 1 review

Cleanliness
4.0
Location
1.0
Value for money
1.0
Service
2.0
Safety
5.0
M M
Long stay ⋅ Family with teenagers
2.6
Jul 2022

Bad experience. My worst experience. I telephoned the website to make sure it was a ground floor experience. I explained my brother had long covid and has considerable lung scar tissue so he cannot handle stairs. They assured me it was. It was ground floor all right. 24 stairs to the ground floor. It was more like a basement. The bottled water in the chalet was not sterile and a bit brown. No candles or matches in the chalet to address the first evening of loadshedding. No rechargeable lights in the place. The extractor fan in the bathrooms were not working. No windows in the bathrooms so you can imagine the prolonged smell. The beds and sofa's have known better days. I did call Van Heerden letting the first evening we arrived there. Spoke to Thinus. He was no help at all. I never called again. 9 days of navigating those stairs was no fun. The pictures were not a true reflection of the location.

Cleanliness
4.0
Service
2.0
Location
1.0
Safety
5.0
Value for money
1.0
David
Chesapeake Bay 11

Thank you for your review. We are disappointed to hear that your experience was not as good as it should have been. If you had informed us that the apartment was not suitable because of the stairs we would have moved you to a more suitable unit. Likewise with the extractor fan, if you reported to us that it was not working we would have had it fixed. There was country-wide load shedding at the time. Most people are prepared for this. Please note that we do not have a Thinus working for us. At Van Heerden Letting we normally go out of our way to make sure our guests are comfortable and have a great stay. If you had communicated with us at the time I'm sure you would have had a good holiday. In future please advise us of any problems on the first day and we will get them sorted out.

Dankie vir jou resensie. Ons is teleurgesteld om te hoor dat jou ervaring nie so goed was soos dit moes gewees het nie. As jy ons ingelig het dat die woonstel nie geskik is nie as gevolg van die trappe sou ons jou na 'n meer geskikte eenheid geskuif het. Net so met die afzuigwaaier, as jy aan ons gerapporteer het dat dit nie werk nie, sou ons dit laat regmaak het. Daar was destyds landwye beurtkrag. Die meeste mense is voorbereid hiervoor. Neem asseblief kennis dat ons nie 'n Thinus het wat vir ons werk nie. By Van Heerden Letting gaan ons gewoonlik uit ons pad om seker te maak dat ons gaste gemaklik is en lekker bly. As jy destyds met ons gekommunikeer het, is ek seker jy sou 'n goeie vakansie gehad het. Stel ons asseblief in die toekoms in kennis van enige probleme op die eerste dag en ons sal dit uitsorteer.

This review has been automatically translated using Google.

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4.5/5

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Properties 100+

Reviews 361

On LekkeSlaap 2 years

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Special Offer 25% off
Get 25% off. Valid for stays from 6 Dec 2024 until 12 Jan 2025.
From
From R 840
per night (sleeps 4)
1 review
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  • Capacity: 4 people
  • All ages welcome
  • Check-in: 14:00 to 16:00
    Check-out: 09:00
  • Address: 147 Marine Drive, Margate, 4265, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAce9150e4ff8a984dfb8dd47cb51acdf166d6d0b337553c99f78fc0b67d0caaf34a65eaf90f9a5dd71a8bb644330dea88cf71?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R840 per night (sleeps 4) 1 5 1 3 147 Marine Drive Margate 4265 KwaZulu-Natal 021 201 8901 14:00-16:00 09:00 -30.869909275937 30.367607080443

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