City Lodge Hotel GrandWest
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4.6/5
Reservations
Team City Lodge ...
Properties 1
Reviews 16
On LekkeSlaap 4 years
Review Summary
Patrik S - Nov 2023
Overall rating
Dit was uiteindelik reg.
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It was finally right.
There was an error with the reservation. I booked two rooms but there was only one. They gave me a second room, but it took a long time.
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City Lodge Hotel GrandWest 's response
Thank you for kindly completing our online survey. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely, the Citylodge Grandwest Management Team.
Ansie L - Jun 2023
Overall rating
Netjies, veilig en stil.
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Neat, safe and quiet.
Delicious buffet breakfast. 11am check out was a better time than the usual 10am.
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City Lodge Hotel GrandWest 's response
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon, Yours sincerely The Citylodge Grandwest Management Team
Racheline L - May 2023
Overall rating
Dit was absoluut 'n aangename verblyf.
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It was absolutely a pleasant stay.
We were received kindly, the atmosphere was peaceful and we slept comfortably.
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City Lodge Hotel GrandWest 's response
Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon, Yours sincerely The Citylodge Grandwest Management Team
Vivian L - Jul 2024
Overall rating
Skoon, netjies en gerieflik.
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Clean, tidy and comfortable.
Conveniently close for a visit to Grand West Arena. Neat and safe, and helpful staff. We were kindly received, the atmosphere was peaceful and we slept comfortably.
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City Lodge Hotel GrandWest 's response
Thank you for kindly completing our online survey.
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
Jakobie D - Aug 2024
Overall rating
Behalwe bed was nie koningsgrootte soos geadverteer nie.
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Except bed was not king size as advertised.
Yes, except bed was not king size.
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Maryke S - Apr 2024
Overall rating
Ons sal nie weer daar bly nie.
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We will not stay there again.
It was unpleasant. We had a 4 month old baby with us. All night long there were people making noise and hanging out in the corridors in front of our door. Our flight was at 7 o'clock the next morning and got little sleep. We had to call the night shift staff a few times to quiet the people down. For that price per night I expected more.
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City Lodge Hotel GrandWest 's response
Dear Maryke,
We would like to express our gratitude for your valuable feedback. Your insights are important to us, and we deeply regret the noise issues you encountered during your recent stay. Rest assured, we are dedicated to promptly resolving these concerns and are working towards providing an enhanced experience in the future. We apologise for any inconvenience and hope to welcome you back to demonstrate our commitment to improved service.
Kind Regards,
Citylodge Grandwest Management Team
Kaamil D - Feb 2023
Overall rating
It was awesome.
City Lodge Hotel GrandWest 's response
Thank you for kindly completing our online survey and for rating us so highly. We sincerely appreciate the extra time you took to provide productive comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team
Ronel S - Feb 2023
Overall rating
Rustig, lekker geslaap.
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Peaceful, slept well.
Walking distance to Grand West Arena.
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Mariaan K - Jul 2023
Overall rating
Gerieflik en netjies.
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Comfortable and neat.
Conveniently close for a visit to Grand West Arena. Neat and safe, and helpful staff.
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City Lodge Hotel GrandWest 's response
Thank you for kindly completing our online survey. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon, Yours sincerely The Citylodge Grandwest Management Team
Anonymous Guest - May 2023
Overall rating
Neat premises and room, Friendly and helpful staff. Secure premises. Quiet in lodge despite location.
Lodge very quiet despite the location. Will definitely visit again.
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Denise H - Dec 2022
Overall rating
Uitstekende diens!
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Excellent service!
We would like to say a special thank you to Bianca at reception. She went out of her way to locate our lost cell phone! Thank you very much. The rest of the team was also very friendly and always helpful. Outstanding!
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City Lodge Hotel GrandWest 's response
Thank you for kindly completing our online survey and for rating us so highly. We sincerely appreciate the extra time you took to provide productive comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team
Michelle G - Dec 2022
Overall rating
City Lodge Hotel GrandWest is the best.
Grové K - Sep 2022
Overall rating
Skoon, netjies en gerieflik.
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Clean, tidy and comfortable.
See stars.
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Kirschen C - Jul 2022
Overall rating
Unforgettable stay.
Lizelle B - Oct 2022
Overall rating
Baie lekker en gemaklik.
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Very nice and comfortable.
Very nice, loved the buffet breakfast.
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Elaine T - Oct 2022
Overall rating
Great.
- Capacity: 344 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: Jakes Gerwel Drive, GrandWest Casino and Entertainment World, Goodwood, 7475, Western Cape
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