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City Lodge Hotel GrandWest

16 reviews
Hotel

Reviews

4.6/ 5

Based on 16 reviews

Excellent
Cleanliness
4.6
Location
4.6
Value for money
4.4
Service
4.6
Safety
4.7
Patrik S
1 night stay ⋅ With friends
5.0
Nov 2023

It was finally right. There was an error with the reservation. I booked two rooms but there was only one. They gave me a second room, but it took a long time.

Dit was uiteindelik reg. Daar was 'n fout met die bespreking. Ek het twee kamers bespreek, maar daar was net een. Hulle het vir my 'n tweede kamer gegee, maar dit het lank gevat.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Reservations Team City Lodge Hotel GrandWest
City Lodge Hotel GrandWest

Thank you for kindly completing our online survey. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely, the Citylodge Grandwest Management Team.

Dankie dat jy vriendelik ons aanlyn opname voltooi het. Ons waardeer opreg die ekstra tyd wat jy geneem het om verdere kommentaar te lewer. Ons is verbind tot uitnemendheid en vriendelikheid in alles wat ons doen en hoop om jou binnekort weer as ons gas by ons hotelle te verwelkom. Die uwe, die Citylodge Grandwest Bestuurspan.

This review has been automatically translated using Google.
Ansie L
1 night stay ⋅ With partner
5.0
Jun 2023

Neat, safe and quiet. Delicious buffet breakfast. 11am check out was a better time than the usual 10am.

Netjies, veilig en stil. Heerlike buffet-ontbyt. 11:00 uitklok was 'n beter tyd as die gewone 10:00.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Reservations Team City Lodge Hotel GrandWest
City Lodge Hotel GrandWest

Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon, Yours sincerely The Citylodge Grandwest Management Team

Dankie dat jy vriendelik ons aanlyn-opname voltooi het en dat jy ons hoog aangeslaan het. Ons waardeer opreg die ekstra tyd wat jy geneem het om verdere kommentaar te lewer. Ons is verbind tot uitnemendheid en vriendelikheid in alles wat ons doen en hoop om jou binnekort weer as ons gas by ons hotelle te verwelkom, Die uwe Die Citylodge Grandwest Bestuurspan

This review has been automatically translated using Google.
Racheline L
1 night stay ⋅ With friends
5.0
May 2023

It was absolutely a pleasant stay. We were received kindly, the atmosphere was peaceful and we slept comfortably.

Dit was absoluut 'n aangename verblyf. Ons was vriendelik ontvang, die atmosfeer was rustig en ons het gerieflik geslaap.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Reservations Team City Lodge Hotel GrandWest
City Lodge Hotel GrandWest

Thank you for kindly completing our online survey and for rating us highly. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon, Yours sincerely The Citylodge Grandwest Management Team

Dankie dat jy vriendelik ons aanlyn-opname voltooi het en dat jy ons hoog aangeslaan het. Ons waardeer opreg die ekstra tyd wat jy geneem het om verdere kommentaar te lewer. Ons is verbind tot uitnemendheid en vriendelikheid in alles wat ons doen en hoop om jou binnekort weer as ons gas by ons hotelle te verwelkom, Die uwe Die Citylodge Grandwest Bestuurspan

This review has been automatically translated using Google.
Vivian L
1 night stay ⋅ With partner
4.4
Jul 2024

Clean, tidy and comfortable. Conveniently close for a visit to Grand West Arena. Neat and safe, and helpful staff. We were kindly received, the atmosphere was peaceful and we slept comfortably.

Skoon, netjies en gerieflik. Gerieflik naby vir 'n besoek aan Grand West Arena. Netjies en veilig, en behulpsame personeel. Ons was vriendelik ontvang, die atmosfeer was rustig en ons het gerieflik geslaap.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
4.0
Location
5.0
Safety
4.0
Value for money
5.0
Reservations Team City Lodge Hotel GrandWest
City Lodge Hotel GrandWest
Thank you for kindly completing our online survey. We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
Jakobie D
Short stay ⋅ With partner
4.2
Aug 2024

Except bed was not king size as advertised. Yes, except bed was not king size.

Behalwe bed was nie koningsgrootte soos geadverteer nie. Ja, behalwe bed was nie koningsgrootte nie.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
3.0
Maryke S
1 night stay ⋅ Family with young children
2.8
Apr 2024

We will not stay there again. It was unpleasant. We had a 4 month old baby with us. All night long there were people making noise and hanging out in the corridors in front of our door. Our flight was at 7 o'clock the next morning and got little sleep. We had to call the night shift staff a few times to quiet the people down. For that price per night I expected more.

Ons sal nie weer daar bly nie. Dit was onaangenaam. Ons het 'n 4 maande jonge baba by ons gehad. Die hele nag deur het daar mense geraas en gekuier in die gange voor ons deur. Ons vlug was 7 uur die volgende oggend en het min slaap gekry. Ons moes 'n paar keer die nagdienspersoneel laat weet om die mense stil te maak. Vir daardie prys per nag het ek meer verwag.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
3.0
Location
3.0
Safety
3.0
Value for money
2.0
Reservations Team City Lodge Hotel GrandWest
City Lodge Hotel GrandWest

Dear Maryke, We would like to express our gratitude for your valuable feedback. Your insights are important to us, and we deeply regret the noise issues you encountered during your recent stay. Rest assured, we are dedicated to promptly resolving these concerns and are working towards providing an enhanced experience in the future. We apologise for any inconvenience and hope to welcome you back to demonstrate our commitment to improved service. Kind Regards, Citylodge Grandwest Management Team

Liewe Maryke, Ons wil graag ons dankbaarheid uitspreek vir u waardevolle terugvoer. Jou insigte is vir ons belangrik, en ons is baie spyt oor die geraaskwessies wat jy tydens jou onlangse verblyf teëgekom het. Wees verseker, ons is toegewyd om hierdie bekommernisse onmiddellik op te los en werk daaraan om 'n verbeterde ervaring in die toekoms te bied. Ons vra om verskoning vir enige ongerief en hoop om jou terug te verwelkom om ons verbintenis tot verbeterde diens te demonstreer. Vriendelike groete, Citylodge Grandwest Bestuurspan

This review has been automatically translated using Google.
Kaamil D
Short stay ⋅ With partner
5.0
Feb 2023

It was awesome. Very nice. The staff was very friendly. The hotel is very private, loved the pool, and the bar. All in all, I loved the experience.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Reservations Team City Lodge Hotel GrandWest
City Lodge Hotel GrandWest

Thank you for kindly completing our online survey and for rating us so highly. We sincerely appreciate the extra time you took to provide productive comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon. Yours sincerely The Citylodge Grandwest Management Team

Dankie dat jy vriendelik ons aanlyn opname voltooi het en dat jy ons so hoog aangeslaan het. Ons waardeer opreg die ekstra tyd wat jy geneem het om produktiewe kommentaar te lewer. Ons is verbind tot uitnemendheid en vriendelikheid in alles wat ons doen en hoop om jou binnekort weer as ons gas by ons hotelle te verwelkom. Die uwe Die Citylodge Grandwest Bestuurspan

This review has been automatically translated using Google.
Ronel S
1 night stay ⋅ With partner
5.0
Feb 2023

Peaceful, slept well. Walking distance to Grand West Arena.

Rustig, lekker geslaap. Loopafstand na Grand West Arena.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Mariaan K
1 night stay ⋅ Individual traveller
3.8
Jul 2023

Comfortable and neat. Conveniently close for a visit to Grand West Arena. Neat and safe, and helpful staff.

Gerieflik en netjies. Gerieflik naby vir 'n besoek aan Grand West Arena. Netjies en veilig, en behulpsame personeel.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
4.0
Location
4.0
Safety
4.0
Value for money
3.0
Reservations Team City Lodge Hotel GrandWest
City Lodge Hotel GrandWest

Thank you for kindly completing our online survey. We sincerely appreciate the extra time you took to provide further comments. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon, Yours sincerely The Citylodge Grandwest Management Team

Dankie dat jy vriendelik ons aanlyn opname voltooi het. Ons waardeer opreg die ekstra tyd wat jy geneem het om verdere kommentaar te lewer. Ons is verbind tot uitnemendheid en vriendelikheid in alles wat ons doen en hoop om jou binnekort weer as ons gas by ons hotelle te verwelkom, Die uwe Die Citylodge Grandwest Bestuurspan

This review has been automatically translated using Google.
Anonymous Guest
1 night stay ⋅ With partner
3.8
May 2023

Cleanliness
4.0
Service
4.0
Location
4.0
Safety
4.0
Value for money
3.0

Meet your host

Take a look at the host’s track record.

4.6/5

Reservations
Team City Lodge ...

Properties 1

Reviews 16

On LekkeSlaap 4 years

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From
From R1 640
per night, for 2 ppl
16 reviews
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  • Capacity: 344 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: Jakes Gerwel Drive, GrandWest Casino and Entertainment World, Goodwood, 7475, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA6ffdbc720ecb408c11c6c1db8b7c7f2356f1378f6d366c01206cf85f97f0007bf8f83addee445a5b8f3db2812b24a9145829?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 640 per night, for 2 ppl 16 5 1 5 Jakes Gerwel Drive GrandWest Casino and Entertainment World 7475 Western Cape 021 201 8901 14:00-19:00 10:00 -33.919707941381 18.547893762589

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