Coach House Hotel and Spa

10 reviews

Hotel

Reviews

4/ 5

Based on 10 reviews

Very Good

Cleanliness

3.9

Location

4.1

Value for money

4.0

Service

3.7

Safety

4.1

Leane S

1 night stay ⋅ With partner

5.0

Sep 2023

Very nice location, friendly staff. Value for money. Very nice environment.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Grant F

Short stay ⋅ With partner

4.8

Jan 2023

We had a great stay. We struck a great repour with Takalani. The remainder of the staff was also courteous and friendly. The disappointment was the spa was closed and we weren't advised at all. Other than that, it was a great experience and can recommend it to anyone. I loved the old-school woodwork finishes all over the property.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

4.0

Magie M

1 night stay ⋅ With partner

4.6

Mar 2024

Enjoyable, definitely coming back soon. It was super nice, dinner and breakfast were delicious.

Cleanliness

5.0

Service

5.0

Location

3.0

Safety

5.0

Value for money

5.0

View host response

Central

Coach House Hotel and Spa

Good day, Thank you for your positive feedback. Looking forward to your next stay.

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Liesl B

1 night stay ⋅ With partner

2.0

Aug 2023

A gem that that has lost its sparkle. The room is very good and spacious. Service from check-in to the restaurant was appalling. Food is inedible and you do not have a choice, as you are nowhere near any other eating facilities. Breakfast was an absolute disaster, by 09h30 no bacon, mince, chicken livers or anything on the buffet. You were left with an omelette that the chef cooked to order but he could not even get the correct ingredients into your omelette as ordered. Although I understand that the venue is child-friendly, the noise in the restaurant from children at dinner was unacceptable. The fake plastic flowers on the tables are absolutely "kitch". Surely being in Tzaneen you could have just put a bouganvilla flower or an azalea on the table.

Cleanliness

3.0

Service

1.0

Location

1.0

Safety

2.0

Value for money

3.0

Doreen S

Short stay ⋅ With partner

4.6

Mar 2022

Peaceful getaway after a long year. Ideal place for an annual getaway for us, a whole week of rest and good food. Off season, not too busy with quiet restaurant, bar and spa on request.

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Cleanliness

4.0

Service

5.0

Location

5.0

Safety

4.0

Value for money

5.0

Doreen S

Short stay ⋅ With partner

4.2

Mar 2021

One of our best and most peaceful holidays in a long time. Spa prices very reasonable, lovely walking route around the hotel and spa - paved all the way.

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Cleanliness

4.0

Service

4.0

Location

4.0

Safety

4.0

Value for money

5.0

Tom L

Short stay ⋅ With partner

2.0

Sep 2021

Covid trap, poor service and inedible food. See stars.

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Cleanliness

1.0

Service

1.0

Location

4.0

Safety

3.0

Value for money

1.0

Francois L

Short stay ⋅ With partner

2.8

Nov 2016

Good food and a relaxing environment. Not the same hotel as in previous years. Now just a hotel. Rooms and gardens have been neglected. Reception is friendly, but no information is given. You'll have to ask. Rooms are only cleaned at 14:00. It rained and we had to spend our time in an untidy room. The information brochure in the rooms is from quite a few years ago. Old, dirty postcards inside. The bedlamp is skew. Very little attention to detail. The reclining chairs at the swimming pool is of poor quality (painful to lie on). Hotel needs a renovation. Staff friendly.

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Cleanliness

2.0

Service

2.0

Location

4.0

Safety

3.0

Value for money

3.0

View host response

Central

Coach House Hotel and Spa

Dear Valued Guest Thank you for taking the time to review the Carriage House Hotel and Spa. Excellence in customer service is very important to us. Your kind words are appreciated and it helps us to know that we are maintaining the standards we strive to deliver. Your comments will be reviewed by the relevant line manager and will be taken up with housekeeping. Please accept our sincere apologies for any inconvenience experienced on this occasion. We would like to take this opportunity to thank you, and appreciate your support. Kind regards staff and management Carriage House Hotel and Spa

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Nicoleen T

Short stay ⋅ On business

5.0

Mar 2015

We found everything in order at our stay. At the Coach House Hotel and Spa you step back in time. The old world atmosphere and royal treatment was an experience. We found the rooms clean and comfortable. The staff were all extremely polite, friendly and helpful from the time we arrived until we left. Breakfast was included in our booking and we also enjoyed dinner in the restaurant - very well priced and every dish was delicious! We will definitely stay at the Coach House again and also recommend it to all our friends and acquaintances.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

View host response

Central

Coach House Hotel and Spa

Dear Valued Guest Thank you for taking the time to review the Coach House Hotel and Spa. Excellence in customer service is very important to us. Your kind words are appreciated and it helps us to know that we are maintaining the standards we strive to deliver. Your comments will be reviewed by the relevant line manager and will be taken up with housekeeping. Please accept our sincere apologies for any inconvenience experienced on this occasion. We would like to take this opportunity to thank you, and appreciate your support. Kind regards staff and management Carriage House Hotel and Spa

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Charlotta B

1 night stay ⋅ With partner

4.6

Aug 2011

We enjoyed our stay at Coach House Hotel! Coach House Hotel is situated in a beautiful spot with wonderful views on the Drakensberg mountains! The history of the hotel goes a long way back. The furnishings in the Coach House Hotel rooms are oldish and may need some change at a certain stage. The room that we were booked in had a very strong smoke smell from the fireplace inside the room. We asked for an alternative room and the staff gladly assisted us. Our room had all the amenities that you would expect from a 5 star hotel, except for the fact that there were no bath sheets, but only bath towels. The food served in the restaurant was excellent!!

Cleanliness

5.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

4.0

View host response

Central

Coach House Hotel and Spa

Dear Valued Guest Thank you for taking the time to review the Coach House Hotel and Spa. Excellence in customer care is extremely important to us. Your kinds words are appreciated and it helps us to know that we maintaining the standards we aim to deliver. Your comments will be reviewed by the Line Manager concerned and will be taken up with the housekeeping. Please accept our sincere apologies for any inconvenience experienced on this occasion. We would like to take this opportunity to thank you, and value your support. Warm Regards, Staff and Management Coach House Hotel and Spa.

This review has been automatically translated using Google.