Constantia Villa Sauvignon

6 reviews

Self Catering

Reviews

4.7/ 5

Based on 6 reviews

Excellent

Cleanliness

4.7

Location

4.8

Value for money

4.3

Service

4.5

Safety

5.0

Taymar D

Long stay ⋅ With partner

5.0

Jan 2024

It was an absolute pleasure. Absolutely wonderful.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Cottage Chenin

Wim & Raffaella R

Long stay ⋅ With partner

4.8

Feb 2023

We stayed with pleasure. Nice, comfortable cottage in nice surroundings. Complete for a couple like us. Some technical issues need attention. Internet is good but doesn't cover the whole cottage, TV without channels, electrics are not all in order as the warm water supply needs to restart every time after load shedding.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

4.0

Room stayed in

Cottage Chenin

View host response

Hans O.

Constantia Villa Sauvignon

Hi Wim. Thank you for your constructive criticism. Unfortunately, you didn't show me some important points until the end of your stay, so I could only react quite late. In the meantime, the Internet signal has been strengthened (to 250/100 Mbps). I also found out that the internet part of the TV was defective and had to be replaced. We will only get the problem with the necessary restart of the gas burner for the instantaneous water heater after a load shedding under control when the capacity of our backup system has been doubled, which has already been commissioned. This is for your information. I very much hope we can welcome you again as guests in our little cottage soon.

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Mariah S

Short stay ⋅ With partner

4.8

Nov 2022

Hans and Sabine are very helpful without getting in your way. We would most definitely use this spot again. It has absolutely everything you need and more and Hans and Sabine are very professional and friendly.

Cleanliness

5.0

Service

5.0

Location

4.0

Safety

5.0

Value for money

5.0

Room stayed in

Cottage Chenin

Chesley M

1 night stay ⋅ With friends

5.0

May 2019

Wish we had stayed longer. Will definitely go back!

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

View host response

Hans O.

Constantia Villa Sauvignon

Dear Chesley, Thanks a lot for the short but very nice review! You and your friends are great guys and have been excellent guests for us. Very friendly people, no complaints at all from our side. Hopefully, we will see you and your friends again for the next important Rugby match. Best regards, Hans Constantia Cottages

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Jennifer P

Short stay

4.6

Jun 2019

The house was wonderfully warm and comfortable. Very warm reception. The place is really safe and well located. We had a small problem with the DStv but the owners provided us with Netflix because the DStv was out of their control. Service was excellent at all times. Will definitely go again.

This review has been automatically translated using Google.

Cleanliness

4.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Cottage Chenin

View host response

Hans O.

Constantia Villa Sauvignon

Dear Jennifer, Thanks a lot for your very positive review! We loved to have your family as guests. You rated "Customer Service" and "Cleanliness" with 4 out of 5. Please let me know what we could have done better and if the cottage wasn't clean completely. Hopefully, we can welcome you again in the near future! Best regards, Hans

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Anonymous Guest

Short stay ⋅ With partner

3.8

Jul 2019

Cleanliness

4.0

Service

3.0

Location

5.0

Safety

5.0

Value for money

2.0

Room stayed in

Cottage Chenin

View host response

Hans O.

Constantia Villa Sauvignon

Hi Anne-Mieke. Thanks for your review! There are some important points of criticism which I am concerned about and I do have to apologize. Especially that the cleaning wasn't done proper and old coffee was left in the coffee machine is not acceptable. Again, sorry for that. Just a phone call and I would have had a chance to sort out your legitimate complaints promptly! Regarding the missing items like soap, shampoo etc.. As advertised our Cottage Chenin is a fully self-catering place and it is not rated by TGCSA, so it 's not "a 3-5 star unit", the five units at "Constantia Cottages", Walloon Road, are rated as a 4 star accommodation by TGCSA. Nevertheless welcome coffee and tea bags have to be available for our guests, a bag in the bin goes without saying. Sorry for that neglect! Regarding the not working DStv: At check-in I told you that the decoder in the cottage is faulty and I had one with me (taken out of one of our apartments). Your boyfriend said that's not a problem and the swap of the decoders is not necessary as the internet connection is that strong in the cottage and he can watch his rugby on the Internet. So I left the decoder in our entrance hall. At check-in we discussed the time for your check-out. First you wanted to check-out at 5h00 which wouldn't have been a problem for us, not at all. Your boyfriend said that he can get you a lift to the airport first and check out later. So we arranged check-out for 7h00, latest 8h00, and your boyfriend would phone us 15min before he wants to leave, so that one of us can come over to the cottage. On day of departure we got a sms from you at 6h41 saying that "we left before 5 this morning … and the keys are left in your post box of Walloon Road 14. Thanks a lot". Sorry, but I can't see what we have done wrong in that regard.