Coral Island 104

1 review

Self Catering

Reviews

2.8/ 5

Based on 1 review

Cleanliness

2.0

Location

4.0

Value for money

3.0

Service

1.0

Safety

4.0

Ben V

Short stay ⋅ Family with young children

2.8

Dec 2024

Would not recommend. Accommodation could be improved a lot. The lady who was supposed to bring us the key was 40 minutes late and kept blaming previous people she was supposed to check in, although we kept her informed of our progress as requested. She called my wife difficult when my wife got everything in the vehicle and didn't go up with her so she could unlock it for me. The accommodation was not clean at all. You barely walk in the house, then your feet are pitch black. There were condom wrappers under the bed too. The dishwasher didn't work and the fridge smelled terrible. I had to ask more than once about the dishwasher only to be told it had been fixed the previous week and they would look at it again before the end of the season. They advertise a tumble dryer, but you are not allowed to use it and its power plug has been removed, then Cecilia mentions it if it is not activated. You are also constantly told that you have to use everything (power and water) sparingly. WiFi is very poor and is off more than on. Bathrooms need an upgrade. The bathroom in the main bedroom is very small and its extractor fan doesn't work, and the other bathroom's fan is very noisy. We had to clean everything ourselves to make it livable, although you pay for cleaning.

This review has been automatically translated using Google.

Cleanliness

2.0

Service

1.0

Location

4.0

Safety

4.0

Value for money

3.0

View host response

Host

Coral Island 104

Thank you for sharing your detailed feedback. We sincerely apologize for the issues you experienced, including the delayed check-in, cleanliness concerns, and maintenance problems. This is not reflective of our standards, and we will address these matters with urgency to improve communication, cleanliness, and the functionality of amenities. Your concerns about WiFi and bathroom upgrades are also noted. We value your honesty and will use this feedback to enhance our services. We hope to have the opportunity to provide a better experience in the future.