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De Charmoy Estate Guest House

23 reviews
Guest House

Reviews

4.4/ 5

Based on 23 reviews

Very Good
Cleanliness
4.5
Location
4.0
Value for money
4.4
Service
4.4
Safety
4.5
Reanne N
Short stay ⋅ Large group
5.0
May 2023

Amazing stay at de Charmoy with friendly staff. We booked a weekend stay for my husband's birthday with a group of family and friends, staff was friendly and very accommodating, rooms were neat and tidy, breakfast was included and the food breakfast and lunch were great. Will definitely visit again.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
King-Size Room
Catherine
De Charmoy Estate Guest House

Thank you Reanne N for your lovely report back.

Dankie Reanne N vir jou mooi verslag terug.

This review has been automatically translated using Google.
Lara W
Short stay ⋅ With friends
4.6
Dec 2023

Value for money. Very relaxed environment. Clean and accommodating.

Cleanliness
5.0
Service
5.0
Location
3.0
Safety
5.0
Value for money
5.0
Room stayed in
Queen-Size Room
Angela Q
1 night stay ⋅ With partner
4.0
Mar 2024

I felt that the whole place could do with a bit of a spruce up. Very handy to the airport. Our room smelt of cigarette smoke. The ladies' public toilet could definitely do with a makeover; the inside of the door was filthy. Unable to connect to the WiFi. Very confusing instructions.

Cleanliness
4.0
Service
4.0
Location
4.0
Safety
4.0
Value for money
4.0
Room stayed in
King-Size Room
Catherine
De Charmoy Estate Guest House

Thank you for taking the time to share your feedback with us, Angela. We sincerely apologise for the inconvenience caused by the smoking in your room, despite our clear policy against it. Please rest assured that we take such matters very seriously and we will be addressing this issue promptly. We understand the importance of maintaining a clean and healthy environment for all our guests and we are committed to ensuring that such incidents do not recur in the future. Your comments will be shared with our team to reinforce the importance of adhering to our policies and providing exceptional service to all our guests. Regarding the sprucing up of our rooms and guest cloakrooms, we appreciate your understanding regarding the constraints we may face in terms of budget and occupancy. Rest assured, we are continuously working to enhance the overall experience for our guests and your feedback serves as valuable guidance in this process. Once again, we apologise for the inconvenience caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Regards, Catherine

Dankie dat jy die tyd geneem het om jou terugvoer met ons te deel, Angela. Ons vra opreg om verskoning vir die ongerief wat veroorsaak word deur die rook in jou kamer, ten spyte van ons duidelike beleid daarteen. Wees asseblief verseker dat ons sulke sake baie ernstig opneem en ons sal hierdie kwessie dadelik aanspreek. Ons verstaan die belangrikheid daarvan om 'n skoon en gesonde omgewing vir al ons gaste te handhaaf en ons is daartoe verbind om te verseker dat sulke voorvalle nie in die toekoms herhaal nie. Jou kommentaar sal met ons span gedeel word om die belangrikheid daarvan om aan ons beleide te voldoen en uitsonderlike diens aan al ons gaste te verskaf, te versterk. Met betrekking tot die opknapping van ons kamers en gaste-kleedkamers, ons waardeer u begrip rakende die beperkings wat ons in die gesig staar ten opsigte van begroting en besetting. Wees verseker, ons werk voortdurend daaraan om die algehele ervaring vir ons gaste te verbeter en jou terugvoer dien as waardevolle leiding in hierdie proses. Weereens vra ons om verskoning vir die ongerief wat tydens jou verblyf veroorsaak is. Ons hoop om die geleentheid te hê om jou in die toekoms terug te verwelkom en jou 'n baie verbeterde ervaring te bied. Groete, Catherine

This review has been automatically translated using Google.
Charmaine E
Short stay ⋅ With partner
3.4
Apr 2024

Disappointed. The breakfast was great and the gardens were well kept.

Cleanliness
4.0
Service
4.0
Location
3.0
Safety
3.0
Value for money
3.0
Room stayed in
Queen-Size Room
Sarah A
1 night stay ⋅ Individual traveller
4.8
Dec 2022

Super comfortable and super convenient to the airport. After two long haul flights it was a pleasure to check in to de Charmoy Estate Guest House. Easy check-in, super comfy room and brilliant.

Cleanliness
5.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Queen-Size Room
Catherine
De Charmoy Estate Guest House

Thank you - we are so happy you enjoyed yourself and managed to relax after your long haul flights.

Thank you - we are so happy you enjoyed yourself and managed to relax after your long haul flights.

This review has been automatically translated using Google.
Gerrit Z
1 night stay ⋅ With partner
4.8
Oct 2022

Clean, tidy and accessible. I was looking for a place near the airport just to spend the night because I had to fly out early the next morning and this place ticked all the boxes.

Skoon, netjies en toeganklik. Ek het' n plek naby die lughawe gesoek net om te oornag want moes vroeg die volgende oggend uitvlieg en hierdie plekkie het al die bokse getiek.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Queen-Size Room
Ina L
1 night stay
3.2
Sep 2021

Very comfortable and pleasant. The indications were just a bit confusing on Google.

Baie gerieflik en aangenaam. Die aanduidings was net bietjie verwarrend op Google.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
4.0
Location
2.0
Safety
3.0
Value for money
4.0
Room stayed in
Queen-Size Room
Jan-hermann S
1 night stay ⋅ With partner
4.4
Nov 2020

Very friendly and hospitable. Rooms were neat and the breakfast was delicious.

Baie vriendelik en gasvry. Kamers was netjies en die ontbyt was heerlik.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
4.0
Location
4.0
Safety
5.0
Value for money
4.0
Room stayed in
King-Size Room
Barbie G
1 night stay
1.0
Nov 2020

It was not a pleasant experience. It was very dirty - rubbish lying outside the kitchen right in the reception walk in. The room was very smelly. The menu was very limited. We only stayed a few hours and left to find accommodation elsewhere. The website is extremely misleading.

Cleanliness
1.0
Service
1.0
Location
1.0
Safety
1.0
Value for money
1.0
Room stayed in
Queen-Size Room
Catherine
De Charmoy Estate Guest House

Dear Barbie, Thank you for giving us feedback, we appreciate all feedback including negative as we want to ensure the best experience for our clients. As you can see from all the rest of the reviews are between 4 and 5 stars. We are really distraught at this time to get a review of this caliber when nothing was brought to our attention at the time or even an email sent so that we may have addressed any issues which may have left you feeling dissatisfied. We stand by our commitment to quality service and your review is certainly the anomaly amongst our reviews. Please rather email us directly any further issues and complaints as the correct forum to be able to deal with this matter. We don't want anyone to leave our home feeling in any way aggrieved or unheard. We await your email. Regards Lauren and Cathy

Dear Barbie, Thank you for giving us feedback, we appreciate all feedback including negative as we want to ensure the best experience for our clients. As you can see from all the rest of the reviews are between 4 and 5 stars. We are really distraught at this time to get a review of this caliber when nothing was brought to our attention at the time or even an email sent so that we may have addressed any issues which may have left you feeling dissatisfied. We stand by our commitment to quality service and your review is certainly the anomaly amongst our reviews. Please rather email us directly any further issues and complaints as the correct forum to be able to deal with this matter. We don't want anyone to leave our home feeling in any way aggrieved or unheard. We await your email. Regards Lauren and Cathy

This review has been automatically translated using Google.
Anneke V
1 night stay ⋅ Individual traveller
5.0
Dec 2019

Amazing and very accommodating service. Amazing staff, from security through to management.

Amazing en baie accommoderende diens. Amazing personeel, van sekuriteit tot by bestuur.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Queen-Size Room

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4.6/5

Catherine Verified

Properties 2

Reviews 159

On LekkeSlaap 13 years

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per night, for 2 ppl
23 reviews
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  • Capacity: 18 people
  • All ages welcome
  • Check-in: 14:00 to 18:00
    Check-out: 11:00
  • Address: 1 Robert Armstrong Road, Canelands, Verulam, 4339, KwaZulu-Natal
  • TGCSA rating:
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGI4OTUxYWJhLTkxZjItNDE3MS05ODJmLWVjZjI5MDcxZTM5Zg?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 750 per night, for 2 ppl 23 5 1 5 1 Robert Armstrong Road Canelands 4339 KwaZulu-Natal 021 201 8901 14:00-18:00 11:00 -29.635900278246 31.058349609375

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