Not a pleasant experience at all.
The host was not there to welcome us. We spent 15 minutes knocking to get into the property. There was no fresh milk for coffee, we had to make do with Cremora. TV channels was limited to SABC with very poor reception. The shower head was shocking and it was difficult to shower. I realised I had booked in the wrong area and there was no option to cancel. Not very accommodating.
Hi Wade,
I was very concerned that you did not enjoy your stay with us. I have checked on your complaints and this is my findings.
You arrived just after 22:00 without advising us that you will be a late check-in. We have a manager, like lots of other establishments, who checks guests in. The fact that you waited for him to open up is because we thought you were not coming anymore. Surely you cannot expect us to wait for guests indefinitely.
You booked a Standard room, but we upgraded you to a DeLux room at no cost to you.
I checked the TV channels personally and there is nothing I can see that is wrong with the reception. We do not advertise that we have DStv.
I checked the shower. It is an adjustable head and there is nothing wrong with the shower. It is connected to a high-pressure 200L geyser and is perfect for showering.
You say you realised you booked in the wrong area. I do not understand this comment. We are in a quiet and perfectly safe area. If you wanted an establishment in a more vibrant area then I can only apologise.
Regarding the Cremora no other guests have complained about this, but if you mentioned it to our Manager he would have sorted it out for you. It is no good to complain about something like this only after you have checked out.
I checked on our records, we have had 34 guests in Room 3 this year so far without any complaints and quite a number of compliments.
Hallo Wade,
Ek was baie bekommerd dat jy nie jou verblyf by ons geniet het nie. Ek het jou klagtes nagegaan en dit is my bevindinge.
Jy het net ná 22:00 opgedaag sonder om ons in kennis te stel dat jy laat sal inklok. Ons het 'n bestuurder, soos baie ander instansies, wat gaste inboek. Die feit dat jy gewag het dat hy oopmaak, is omdat ons gedink het jy kom nie meer nie. U kan tog nie van ons verwag om onbepaald vir gaste te wag nie.
Jy het 'n Standard-kamer bespreek, maar ons het jou opgegradeer na 'n DeLux-kamer sonder enige koste vir jou.
Ek het die TV-kanale persoonlik nagegaan en daar is niks wat ek kan sien wat fout is met die ontvangs nie. Ons adverteer nie dat ons DStv het nie.
Ek het die stort nagegaan. Dit is 'n verstelbare kop en daar is niks fout met die stort nie. Dit is gekoppel aan 'n hoëdruk 200L geiser en is perfek om te stort.
Jy sê jy het besef jy het in die verkeerde area bespreek. Ek verstaan nie hierdie opmerking nie. Ons is in 'n stil en heeltemal veilige area. As jy 'n onderneming in 'n meer lewendige area wou hê, kan ek net om verskoning vra.
Wat die Cremora betref, het geen ander gaste hieroor gekla nie, maar as jy dit aan ons Bestuurder genoem het, sou hy dit vir jou uitgesorteer het. Dit is nie goed om oor so iets te kla eers nadat jy uitgeboek het nie.
Ek het ons rekords nagegaan, ons het tot dusver 34 gaste in Kamer 3 gehad hierdie jaar sonder enige klagtes en 'n hele aantal komplimente.
This review has been automatically translated using Google.
Johan S
1 night stay ⋅ Individual traveller
3.0
Oct 2023
Very nice.
Just a little TV, the channel does not have very good reception.
Baie lekker.
Net 'n bietjie TV, die kanaal het nie baie goeie opvangs nie.
This review has been automatically translated using Google.
Very comfortable, clean, safe, well located for my purpose, modern finish.
The host was very helpful. The accommodation was clean, well located and felt safe. Will definitely stay here again if the opportunity presents itself.
Baie gemaklik, skoon, veilig, goed geleë vir my doel, moderne afwerking.
Die gasheer was baie behulpsaam. Die akkommodasie was skoon, goed geleë en het veilig gevoel. Sal definitief weer hier kom bly as die geleentheid homself voordoen.
This review has been automatically translated using Google.
