Elephant Springs Apartments

1 review

Self Catering

Reviews

3.8/ 5

Based on 1 review

Good

Cleanliness

4.0

Location

5.0

Value for money

3.0

Service

3.0

Safety

4.0

Maria V

1 night stay

3.8

Apr 2023

It is an easy overnight stop from Gauteng to a game park with a beautiful swimming pool. The unit was spacious and modern. It is a pity that there was no water on the day of our arrival, which made things difficult. The staff also did not inform us or provide bottles of water. A drum of water for toilet flushing could have been placed in bathrooms or hallways. Our unit was clean, redone and modern. Unfortunately there was "load shedding" upon our arrival in the evening which made reception more difficult. There was also a water problem and we had no water in the taps or toilet. Our group of 5 couldn't shower until the next morning before leaving for game park, which wasn't ideal. There was no notification or information in our room that there will be no water and the lady at reception also did not inform us about problem. So we couldn't make coffee or tea on arrival. I'm sure the place could do a lot better if there is better communication with guests when problems arise.

This review has been automatically translated using Google.

Cleanliness

4.0

Service

3.0

Location

5.0

Safety

4.0

Value for money

3.0

Room stayed in

Apartment with Balco...

View host response

Egmond

Elephant Springs Apartments

Thanks for your feedback Maria. We apologize for the inconvenience caused by the water shortage and that the team did not share this with you. We take note of the proposal and will discuss it with management.

This review has been automatically translated using Google.