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Falling Waters Guest Lodge

23 reviews
B&B

Reviews

4.1/ 5

Based on 23 reviews

Very Good
Cleanliness
4.2
Location
4.2
Value for money
3.9
Service
4.0
Safety
4.2
Alida B
1 night stay ⋅ With partner
4.8
Oct 2023

Pleasure from booking in until we left. Thembi gave us a lovely welcome. We even received a WhatsApp message on the way there. She offered to change our room to downstairs, which I really appreciated. In the morning, we were served a delicious breakfast on time by a friendly young lady. Everything was clean and comfortable. Highly recommended.

Cleanliness
5.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
5.0
Hanlie W
Short stay ⋅ With partner
4.4
Feb 2023

Clean, tidy and safe. Great stay, staff went out of their way to make the stay pleasant.

Skoon, netjies en veilig. Heerlik gebly, personeel het uit hulle pad gegaan om die verblyf aangenaam te maak.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
4.0
Andrew C
Short stay ⋅ With partner
1.6
Dec 2023

Our stay was a nightmare. This was terrible. We actually packed and left after one night out of the three booked. The security was poor or non-existent as the electric fence was damaged in various places, and the entrance gate was jammed open (we assume it wasn't working). The unit we were in only had a settee for sitting, and it was absolutely soaking wet. The only window we had looked onto the kitchen yard. The outside eating area was enclosed with an 8-foot wall. No view whatsoever. The TV system didn't work at all.

Cleanliness
2.0
Service
1.0
Location
2.0
Safety
1.0
Value for money
2.0
Thembi
Falling Waters Guest Lodge

Dear Andrew Crosby, thank you for visiting Falling Waters Guest Lodge. We apologise for your unfortunate experience. You are completely correct that our security was down. Unfortunately, our new neighbours had a tree fell and it damaged our electric fence, which subsequently knocked out our electric gate too. This occurred two days before your arrival. The issue with the couch is entirely our fault. I cannot express enough how sorry we are as this was simply poor service. Regarding the view, I understand your concern however, it was chosen by you and most of our 14 rooms offer garden or sea views. Again, we apologise for the experience and assure you that all noted issues will be dealt with and remedied. Kind regards, Falling Waters Guest Lodge Management

Beste Andrew Crosby, dankie dat jy Falling Waters Guest Lodge besoek het. Ons vra om verskoning vir jou ongelukkige ervaring. Jy is heeltemal korrek dat ons sekuriteit af was. Ongelukkig het ons nuwe bure 'n boom omgeval en dit het ons elektriese heining beskadig, wat ons elektriese hek ook uitgeslaan het. Dit het twee dae voor jou aankoms plaasgevind. Die probleem met die rusbank is heeltemal ons skuld. Ek kan nie genoeg uitdruk hoe jammer ons is nie, want dit was bloot swak diens. Wat die uitsig betref, verstaan ek jou besorgdheid, maar dit is deur jou gekies en die meeste van ons 14 kamers bied tuin- of see-uitsigte. Weereens, ons vra om verskoning vir die ondervinding en verseker jou dat alle opgemerkte kwessies hanteer en reggestel sal word. Vriendelike groete, Falling Waters Guest Lodge Bestuur

This review has been automatically translated using Google.
Yolanda B
Short stay ⋅ With partner
2.0
Dec 2022

A bit disappointed. Upon our arrival we were greeted by Thembi. She gave us an option whether we wanted to stay on the 1st floor or ground floor. We decided for the 1st floor. After unlocking the room we could only find fault. The floors in the room and bathroom were full of dust and leaves. The smell of smoke especially in the bathroom was overwhelming. The bathtub was full of hair. There was a cockroach in the shower. The drain container in the shower is missing. The towel rails in the bathroom were all broken. The tiles in the room are all broken. There is one roof tile (on the ceiling - glued tile) that is broken. Don't know if it might be bats or rats, but both nights all night there is a noise in the roof. The only positive thing is that the breakfast was delicious. Will we be staying at Falling Waters again? Definitely not!

Bietjie teleurgesteld. Met ons aankoms was ons gegroet deur Thembi. Sy het ons 'n opsie gegee of ons op die 1ste vloer of grondvloer wou bly. Ons het vir die 1ste vloer besluit. Van ons die kamer oopgesluit het kon ons net fout vind. Die vloere in die kamer en badkamer was vol stof en blare. Die reuk van rook veral in die badkamer was oorweldigend. Die bad was vol hare. Daar was 'n kakkerlak in die stort. Die dreinhouer in die stort is vermis. Die handdoekrelings in die badkamer was almal stukkend. Die teëls in die kamer is almal stukkend. Daar is een dakteël (teen die ceiling - geplakte teël) wat gebreek is. Weet nie of dit dalk vlermuise of rotte is nie, maar altwee aande die hele aand is daar 'n geraas in die dak. Die enigste iets positief is dat die ontbyt heerlik was. Sal ons weer by Falling Waters tuisgaan? Definitief nie!

This review has been automatically translated using Google.
Cleanliness
1.0
Service
2.0
Location
3.0
Safety
3.0
Value for money
1.0
Mark L
Short stay ⋅ Individual traveller
1.4
Dec 2020

Dreadful. Terrible parking. Scruffy. Staff not wearing masks. Noisy air-conditioner. Cupboards smelled of mould. One of the bath towels had a large, fresh cigarette burn in it. One of the two showers did not work. And they gave me garlic in my breakfast, despite my listing it as a major allergy, and asking the kitchen staff to make sure that there was no garlic in the food. I booked out a day early to get away from this bad experience. Dreadful.

Cleanliness
2.0
Service
1.0
Location
2.0
Safety
1.0
Value for money
1.0
Kwenza N
Short stay ⋅ With friends
4.4
Jan 2019

Our stay was super, accept for one or two mishaps. Waiting for breakfast for more than 30 minutes is a bit too much, a buffet might make a good difference. Also three days without warm water in bathrooms was also unacceptable.

Cleanliness
5.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
3.0
Barbara S
Short stay ⋅ With partner
5.0
Jan 2018

From our arrival to our departure we had a great time. Definitely recommend. Very nice stay, maybe just need to replace mattress. But breakfast is delicious and with the uncle and aunt there the atmosphere is very homely.

Van ons aankoms tot ons vertrek het ons baie geniet. Beveel definitief aan. Baie lekker gebly, moet dalk net matras vervang. Maar ontbyt is heerlik en met die oom en tannie daar is die atmosfeer baie huislik.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Morne S
Short stay ⋅ On business
4.6
Sep 2018

Quiet and well located on the South Coast. Quiet place to stay with good breakfast included. Falling Waters is definitely nicer and cleaner than surrounding places and is a pleasure to stay at. The price for the place to stay was also definitely very good.

Rustig en goed geleë op die Suidkus. Rustige blyplek met goeie ontbyt ingesluit. Falling Waters is definitief mooier en meer skoon as omliggende plekke en is 'n plesier om by te bly. Die prys vir die blyplek was ook definitief baie goed.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
5.0
Lucas P
1 night stay ⋅ With partner
3.6
Jun 2018

Room smelled of smoke. Guests in corridor were very disturbing. Room was clean and tidy. Sorry about the smoke smell. The security light in the hallway that turns on and off when someone moves is very disturbing. Unfortunately, the municipal water supply was interrupted. Falling Waters Guest Lodge should consider putting up a tank for guests to shower and use toilets.

Kamer het na rook geruik. Gaste in gang was baie steurend. Kamer was skoon en netjies. Jammer van die rook reuk. Die veiligheidslig in die gang wat aan- en afskakel as iemand beweeg is baie steurend. Ongelukkig was die munisipale waterverskaffing onderbreek. Falling Waters Guest Lodge moet oorweeg om 'n tenk op te sit sodat gaste kan stort en toilette gebruik.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
3.0
Location
4.0
Safety
4.0
Value for money
3.0
Thembi
Falling Waters Guest Lodge

Dear Lucas, Thank you for visiting Falling Waters Guest Lodge. My apologies for the light that goes on and off. Unfortunately, we have to have it for the evenings. I will look into why the room smelled like smoke. Regards, Falling Water Guest Lodge management

Liewe Lucas, Dankie dat jy Falling Waters Guest Lodge besoek het. My verskoning vir die lig wat aan en af gaan. Ongelukkig moet ons dit vir die aande hê. Ek sal kyk hoekom die kamer na rook geruik het. Groete, Falling Water Guest Lodge bestuur

This review has been automatically translated using Google.
Debbie J
Short stay ⋅ Family with young children
3.6
Apr 2018

Customer service needs improvement. Requested to use Jacuzzi 5 times but was ignored and lied too. Requested additional toast but never received it. Towels in bedroom were torn. Had to request to be changed. Poor customer service.

Cleanliness
4.0
Service
3.0
Location
4.0
Safety
3.0
Value for money
4.0

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4.1/5

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Properties 1

Reviews 23

On LekkeSlaap 7 years

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From R1 257
per night, for 2 ppl
23 reviews
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  • Capacity: 18 people
  • All ages welcome
  • Check-in: 14:00 to 18:00
    Check-out: 10:00
  • Address: 1 Hillside Cresent, St Micheals-on-Sea, Margate, 4265, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAaba3464239ab6aafeb2174e01e4e223e8fa47ba7f510cb84bda7a17055b8e8cb1705b4fb37cd628a354dfe0d02b8fea2f4e8?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 257 per night, for 2 ppl 23 5 1 5 1 Hillside Cresent St Micheals-on-Sea 4265 KwaZulu-Natal 021 201 8901 14:00-18:00 10:00 -30.821045596733 30.399636626244

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