Herolds Bay 510
4 reviews
Self Catering
Reviews
Cleanliness
5.0
Location
5.0
Value for money
4.5
Service
4.5
Safety
4.5
Magda S
Short stay ⋅ Family with young children
5.0
Jan 2025
This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
View host response
Juan
Herolds Bay 510
This review has been automatically translated using Google.
Nadine S
Short stay ⋅ Family with young children
5.0
Oct 2024
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
View host response
Juan
Herolds Bay 510
Thank you, Nadine. I appreciate your feedback! Though not necessary, leaving the unit arguably cleaner than you found it was greatly appreciated.
Joane F
Short stay ⋅ Family with young children
5.0
Sep 2024
This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Mr D Russ C
Short stay ⋅ With partner
3.8
Feb 2025
Cleanliness
5.0
Service
3.0
Location
5.0
Safety
3.0
Value for money
3.0
View host response
Juan
Herolds Bay 510
Thank you for sharing your feedback. We’re truly sorry to hear that you were unwell during your stay and that the issue with the sliding door added to your discomfort. Your experience is important to us, and we always strive to ensure a pleasant stay for our guests.
We’re happy to report that this matter has since been addressed and resolved. While we do personally manage and clean the apartment to maintain high standards, we regret that this issue wasn’t fully resolved during your stay. We did receive your initial message on Saturday morning and responded promptly, but we were unaware that the problem persisted until your departure on Sunday.
Had we known sooner, we would have been more than happy to assist immediately. Our contact details were available, and a quick follow-up message or call would have allowed us to resolve this for you on the spot. We always encourage guests to reach out if any issues arise so we can ensure a comfortable experience.
We appreciate your feedback, and we hope to have the opportunity to welcome you again under better circumstances.
Meet your host
Take a look at the host’s track record.
4.7/5
Juan New to LekkeSlaap!
Properties 1
Reviews 4
On LekkeSlaap 7 months
- Free cancellation up to 1 week before your stay!
-
Capacity: 4 people
2 adults, 2 children - No children under 4
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Check-in: 15:00 to 18:00
Check-out: 11:00 - Address: R404, Floor 5, Apartment 510, The Herolds Bay, Herolds Bay, 6530, Western Cape
