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Ileven Heaven

8 reviews
Self Catering

Reviews

4/ 5

Based on 8 reviews

Very Good
Cleanliness
3.5
Location
4.5
Value for money
4.1
Service
3.8
Safety
4.1
Sipho N
Short stay ⋅ With friends
4.4
Nov 2023

It was marvelous and mind refreshing. Good and enjoying haartees.

Cleanliness
4.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
4.0
Petro
Ileven Heaven

Hi Thank you so much for your nice review. Keep well. Petro

Hi Thank you so much for your nice review. Keep well. Petro

This review has been automatically translated using Google.
Amukelani V
Short stay ⋅ Family with teenagers
2.8
Mar 2023

The stay was very nice we really enjoyed the view outside the house although there was few complications with our stay but it was good. The accommodation was nice but we had problems with turning on the appliances that were needed and also there was a poor signal but other than the less we enjoyed the stay.

Cleanliness
1.0
Service
2.0
Location
5.0
Safety
1.0
Value for money
5.0
Petro
Ileven Heaven

As damage deposit was paid only on date of arrival, check-in & appliance instructions was sent the same day, which the guest did not read. Problem was to put on modern stove/oven, all instructions which were again sent to 2 guests, via whap & sms.

As damage deposit was paid only on date of arrival, check-in & appliance instructions was sent the same day, which the guest did not read. Problem was to put on modern stove/oven, all instructions which were again sent to 2 guests, via whap & sms.

This review has been automatically translated using Google.
Era H
Short stay ⋅ Family with teenagers
2.0
Oct 2023

I would not recommend this venue to my family and friends due to several disappointing factors. Firstly, our host exhibited a hostile and unfriendly demeanour throughout our stay, which created an unwelcoming atmosphere. Upon our arrival, we encountered issues with the electricity, as it was running at a low capacity. Moreover, it began beeping early in the morning the next day, disrupting our sleep and overall comfort. The accommodation itself is ill-suited for a Family of 6 adults and 1 child, I let alone 10 adults or families with older members. With only 3 bathrooms available, we were disappointed to find that there was only one bathroom equipped with a shower, while the others had either a bathtub or lacked essential amenities. Furthermore, the state of the kitchen appliances was subpar. The fridge had a broken door, resulting in food items freezing inside. The oven and stove were impossible to use, adding to our inconvenience. To make matters worse, the kettle in the kitchen was leaking and sticky, which posed a safety hazard. The couch in the living area had a tear, which detracted from the overall appearance and comfort of the space. The bedding provided was old and stained, making for an uncomfortable night's sleep. It would have been preferable to be informed in advance to bring our own linens. Additionally, the carpets throughout the accommodation were visibly stained and unclean. Despite the potential beauty of the location, our enjoyment was marred by the extremely polluted water. Instead of being able to appreciate the picturesque view of the water and mountains, we were forced to keep the windows closed due to the foul smell and the sight of dead carp floating in the water. Overall, our experience at this venue was far from satisfactory, and I cannot recommend it to others, particularly to friends and family seeking a pleasant and comfortable retreat.

Cleanliness
2.0
Service
1.0
Location
3.0
Safety
2.0
Value for money
2.0
Petro
Ileven Heaven

Most difficult guest I had since opening in 2015. Each and every qery I received, I answered friendly. Review from guest the previous weekend, where all were the same, except the guest - Interesting, it speaks for itself. Beautiful, tranquil, peaceful, very clean. Stunning views, enjoyed our stay at this holiday home. Well equipped with everything we needed, all we brought was our food and clothing. Warm friendly and helpful security, felt very safe our entire stay. Thank you Petro, will definitely recommend!! If the guest was not satisfied with the house and what was to offer, for example the bathrooms etc, she should not have booked there: It makes no sense to see what is to offer and then complain afterwards.,

Moeilikste gas wat ek gehad het sedert die opening in 2015. Elke navraag wat ek ontvang het, het ek vriendelik geantwoord. Resensie van gas die vorige naweek, waar almal dieselfde was, behalwe die gas - Interessant, dit spreek vanself. Pragtig, rustig, rustig, baie skoon. Asemrowende uitsigte, het ons verblyf by hierdie vakansiehuis geniet. Goed toegerus met alles wat ons nodig gehad het, al wat ons gebring het was ons kos en klere. Warm vriendelike en behulpsame sekuriteit, het ons hele verblyf baie veilig gevoel. Dankie Petro, sal beslis aanbeveel!! As die gas nie tevrede was met die huis en wat om te bied nie, byvoorbeeld die badkamers ens, moes sy nie daar bespreek het nie: Dit maak geen sin om te sien wat om te bied en dan te kla nie.,

This review has been automatically translated using Google.
Anonymous Guest
Short stay ⋅ With friends
3.8
Oct 2022

Cleanliness
3.0
Service
3.0
Location
4.0
Safety
5.0
Value for money
4.0
Petro
Ileven Heaven
Hi Bobby, Thanks for being such wonderful guests. Keep well. Petro
Mogaladile Levy M
Short stay ⋅ With friends
5.0
Sep 2021

Me and my friends enjoyed our vacation. Waking up and watching birds and the dam was great, we are coming back soon.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Petro
Ileven Heaven

Hi Mogaladile, I thank you for the wonderful review. Hope to have you there soon again. Keep well.

Hallo Mogaladile, Dankie vir die wonderlike resensie. Hoop om jou gou weer daar te hê. Mooi bly.

This review has been automatically translated using Google.
Rassie V
Short stay ⋅ Family with young children
5.0
Oct 2017

Awesome. Had a nice time.

Awesome. Baie lekker gewees.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Petro
Ileven Heaven

Good day Rassie, Thank you very much for the review. It is really appreciated, we will be happy to welcome you again. Friendly greeting. Petro

Goeidag Rassie, Baie dankie vir die resensie. Dit word opreg waardeer ons ontvang julle graag weer. Vriendelike groete. Petro

This review has been automatically translated using Google.
Jacques F
Short stay ⋅ With partner
5.0
Jul 2016

Fantastic, 5 star accommodation. Will definitely be back. Very friendly reception. Fantastic view. 5 star accommodation. Can recommend it to anyone.

Fantasties. 5-ster-verblyf. Sal vir seker weer gaan. Baie vriendelike ontvangs. Fantastiese uitsig. 5-ster-verblyf. Kan dit aan enige iemand aanbeveel.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Petro
Ileven Heaven

Hi Jacques and Andriesa Thank you so much for the wonderful review. It is really appreciated. We look forward to welcoming you again. Friendly greeting. Petro

Hi Jacques en Andriesa Baie dankie vir die wonderlike resensie. Dit word opreg waardeer. Ons ontvang julle graag weer. Vriendelike groete. Petro

This review has been automatically translated using Google.
Christell S
Short stay ⋅ Family with young children
4.0
Sep 2015

Wonderful location. Nice stay. Would love to see instructions somewhere on how to use the stove. Wanted to make oatmeal at 6:00 in the morning but couldn't get the stove on, and didn't want to call the owner that early. On the website it says full DStv, but we had to specially ask for it to be switched on, where we were then told to give 48 hours notice. Then the website can't advertise full DStv. At least we could watch DStv on Saturday night. Bath towels smelled a bit musty, and were not of a good quality. Would rather bring from home.

Wonderlike ligging. Lekker gebly. Sou graag iewers instruksies wou sien oor hoe om die stoof te gebruik. Wou 06:00 die oggend hawermout maak maar kon nie die stoof aangeskakel kry nie, en wou nie graag die eienaar so vroeg bel nie. Op die webtuiste staan daar vol DStv, maar ons moes spesiaal vra dat dit aangesit word, waar daar toe aan ons gesê is dat ons 48 uur kennis gee. Dan kan die webtuiste mos nie vol DStv adverteer nie. Ons kon darem Saterdagaand DStv kyk. Badhanddoeke het effe benoud geruik, en was nie van 'n goeie kwaliteit nie. Sou eerder van die huis af wou bring.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
3.0
Petro
Ileven Heaven

Dear Christell, I appreciate the feedback and I apologize for the inconvenience caused. We assumed that guests would know how to use the stove or call us if they were struggling, but I understand that you felt you didn't want to bother so early. We have now posted typed instructions inside the cabinet for guests. Regarding the DStv, it was stated on the profile that activation must be requested in advance. The information is also now placed in such a way that it automatically flows through to guests' quotations. Regarding the towels, I apologize for their quality. After your stay, we were there and also noticed that the cleaner didn't put out the guest towels, but the regular towels. I hope your stay was otherwise pleasant. Any further feedback regarding your stay at Ileven Heaven can be sent to me by email. I would like to hear from you. Regards, Petro

Beste Christell, Ek waardeer die terugvoer en ek vra om verskoning vir die ongerief veroorsaak. Ons het aangeneem dat gaste sou weet hoe om die stoof te gebruik of ons sou skakel as hulle gesukkel het, maar ek verstaan dat julle gevoel het julle wil nie so vroeg pla nie. Ons het nou getikte instruksies binne in die kas opgesit vir gaste. Met betrekking tot die DStv, was dit wel op die profiel aangebring dat aktivering vooraf versoek moet word. Die inligting is ook nou so geplaas dat dit automaties deurtrek na gaste se kwotasies. Met betrekking tot die handdoeke, vra ek om verskoning vir die kwaliteit daarvan. Na jul verblyf, was ons daar en het ook opgemerk dat die skoonmaker nie die gaste handdoeke uitgesit het nie, maar die gewone handdoeke. Ek hoop jul verblyf was verder aangenaam. Enige verdere terugvoer aangaande jul verblyf by Ileven Heaven kan per e-pos aan my gestuur word. Ek verneem graag van jou. Groete, Petro

This review has been automatically translated using Google.

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4/5

Petro Verified

Properties 1

Reviews 8

On LekkeSlaap 9 years

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From R4 800
per night, for 10 ppl
8 reviews
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  • Capacity: 10 people
  • All ages welcome
  • Check-in: 13:00 to 19:00
    Check-out: 12:00
  • Address: Boulevard D' Afrique, Broederstroom, Hartebeestpoort, 0240, North West
view more
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDUxNjA0OWMyLTY1NDItNDJiMC04NWRmLTk2NDRjYTJmMzAwZg?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R4 800 per night, for 10 ppl 8 5 1 4 Boulevard D' Afrique Broederstroom 0240 North West 021 201 8901 13:00-19:00 12:00 -25.775636230095 27.901780504299

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