Innes Road Durban Accommodation

8 reviews

Self Catering

Reviews

4/ 5

Based on 8 reviews

Very Good

Cleanliness

3.9

Location

3.6

Value for money

4.4

Service

4.3

Safety

4.0

Shanaaz R

1 night stay ⋅ Family with young children

5.0

Jan 2024

Home away from home. It was a delightful stay.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

View host response

Audrey

Innes Road Durban Accommodation

Thank you Shanaaz, and thank you for being a wonderful guest.

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Yolanda M

Short stay

5.0

Oct 2023

Really enjoyed our stay! John is lovely and very helpful.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

View host response

Audrey

Innes Road Durban Accommodation

Thank you Yolanda. You were a wonderful guest and we hope to see you again.

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Jomari B

Short stay ⋅ With partner

4.6

Aug 2024

Value for money and central. We enjoyed the accommodation and can recommend it. The rooms are very bright in the evening, so sensitive sleepers may find this a problem. The area is also quite busy and not quiet at all.

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Cleanliness

5.0

Service

5.0

Location

5.0

Safety

3.0

Value for money

5.0

View host response

Audrey

Innes Road Durban Accommodation

Thank you, Jomari, for staying with us. We are sorry that the one room does not have blockout. We appreciate your feedback and will correct that and put in blockout behind the curtains. The other room has total blockout curtains, but perhaps they were caught behind the curtains and we never pointed them out. We will make sure that they can be seen in future. We are sorry if it was a bit noisy for you. I am trying to remember if there were events on that weekend which created a bit more noise than usual. Thank you again for using our accommodation.

Thato M

Short stay ⋅ With partner

3.8

Jan 2024

Very great. Great, enjoyed every moment.

Cleanliness

1.0

Service

5.0

Location

3.0

Safety

5.0

Value for money

5.0

View host response

Audrey

Innes Road Durban Accommodation

Hi Thato Please advise us, as it helps us monitor, why you gave a rating of 1 for cleanliness. You will see other guests give a 5 and we really strive for perfection for our guests. Thank you for using our accommodation. Kind regards John and Audrey

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Matthew M

1 night stay ⋅ With friends

3.4

Jul 2024

Not great. A pity. Unfortunately, when we arrived our rooms were not ready, with people inside using the bathroom. That is a very bad first impression. We had to wait around until they finished, dropped off our bags and then they completed the cleaning of our rooms. Also, the rooms were just rooms inside a house with a communal lounge, rather than apartments with lounge areas, as apparently depicted in the online brochure. Also, WiFi is not strong enough for live viewing, only Netflix. Not a train smash, but not as advertised.

Cleanliness

3.0

Service

2.0

Location

4.0

Safety

4.0

Value for money

4.0

View host response

Audrey

Innes Road Durban Accommodation

Good morning Matthew, We apologise most sincerely, just as I did on the day, for the bathroom having been used when you came in. Other guests, who had already checked out but were still on the property, had returned to use it. The rooms were ready for you. We take great pride in ensuring our accommodation is as comfortable as possible for our guests. Unfortunately, the situation with the toilet was an anomaly, but I believe everything else was in order for you and all areas were clean. Please note that our descriptions and pictures clearly indicate a shared main kitchen, lounge, and dining room. The word 'communal' is used in the description of the main lounge, dining room, and kitchen. However, each unit is fully equipped with a fridge, microwave, kettle, toaster, crockery, cutlery etc. So, the use of the main communal areas isn't a necessity. You used the term 'apparently' to describe the communal areas in your review. If you plan on expressing complaints publicly, kindly verify the details first. After the family that used the lounge, dining room, and your toilet left, we ensured all areas were pristine before you returned from the rugby. Our cleaning staff thoroughly cleaned the toilet with disinfectants and a toilet spray was put in place. We have a practice of placing a chocolate on each pillow and milk in the fridge. We prepared the extra double bed for your son using our high-quality linen. We've generally received positive feedback on our WiFi, so we wish you had informed us if you encountered issues with it. The family who used the facilities (a lovely orthodox Jewish people who due to religious reasons had delayed their checkout) stayed in the same rooms as you did. They left us a five-star review, which can be viewed on our Airbnb site. We are incredibly grateful for their feedback as we strive to keep our guests satisfied. We've been operating for many years and have achieved 'superhost' status on Airbnb. We're truly sorry that you weren't pleased with your stay. It was a busy weekend for us and, apart from your experience, all our guests were satisfied with our services. Future potential guests, we kindly ask you to look beyond this review. Kind Regards, Audrey Glossop

Cheanelle D

1 night stay ⋅ Family with teenagers

4.6

Nov 2023

Clean and polite. Was nice and clean.

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Cleanliness

5.0

Service

5.0

Location

4.0

Safety

5.0

Value for money

4.0

View host response

Audrey

Innes Road Durban Accommodation

Thank you, Cheanelle, and thank you for using our accommodation.

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Carl D

1 night stay ⋅ Family with young children

3.4

Dec 2023

Slept well. Everything needed was available.

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Cleanliness

4.0

Service

4.0

Location

2.0

Safety

3.0

Value for money

4.0

View host response

Audrey

Innes Road Durban Accommodation

Good day Carl, We were in Canada when you were our guest. Thank you for choosing our accommodation. We apologise for not being there, but we left control in capable hands. It concerns us, and we're sorry, when guests are not entirely happy as we work hard to ensure that everything is perfect in the accommodation. We are superhosts with the Airbnb agency due to our excellent reviews and attention to every need of our guests. We would appreciate any further feedback from you so that we can address any shortcomings. Before we left for Canada at the beginning of December to visit our son and his family, we strived to ensure everything was in order. We look forward to hearing from you. Kind regards, John and Audrey

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Carl D

1 night stay ⋅ Family with young children

2.4

Dec 2023

So-so. The place needs attention and the location is very noisy.

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Cleanliness

3.0

Service

3.0

Location

1.0

Safety

2.0

Value for money

3.0

View host response

Audrey

Innes Road Durban Accommodation

Good Day Carl, We were in Canada when you were a guest. Thank you for using our accommodation. We are sorry that we were not there but we left control in capable hands. It concerns us, and we are sorry, when guests are not entirely happy, as we work hard to make sure that everything is wonderful in the accommodation. We are Superhosts in the Airbnb agency because of our lovely reviews and our attention to every need of our guests. We would appreciate further feedback from you so that we can address any shortcomings. Before we left for Canada at the beginning of December to visit our son and his family, we worked hard to make sure everything was in order. We look forward to hearing from you. Kind regards, John and Audrey

This review has been automatically translated using Google.