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Kruger Park Lodge Unit 550

1 review
Self Catering

Reviews

5/ 5

Based on 1 review

Amazing
Cleanliness
5.0
Location
5.0
Value for money
5.0
Service
5.0
Safety
5.0
Mariette K
Short stay ⋅ With friends
5.0
May 2023

The was good value for money. However, there were a few snags. The geyser was not turned on and so there was no hot bath as planned when I went to bed. The WiFi did not work and was the reason for my choice of booking the unit seeing as it was advertised as equipped with WiFi. There was also no bottle opener, but reception came to our aid by coming to deliver one. There were also no dishwasher tablets which in itself was not a problem to wash by hand, but then guests should be warned to bring them with them.

Die was goeie waarde vir geld. Daar was egter 'n paar haakplekkies. Die geyser was nie aangeskakel nie en dus was daar geen warm bad soos beplan toe ek gaan slaap het nie. Die WiFi het nie gewerk en was die rede vir my keuse van bespreking van die eenheid siende dit so geadverteer was as uitgerus met WiFi. Daar was ook geen botteloopmaker nie, maar ontvangs het tot ons hulp gekom deur een te kom aflewer. Daar was ook geen skottelgoedwassertablette nie wat op sigself nie 'n probleem was om met die hand te was nie, maar dan moet gaste daarop attent gemaak word dat hul dit moet saambring.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Chevon
Kruger Park Lodge Unit 550

Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important it is to have the amenities you were expecting, and we apologize for falling short in providing them. Regarding the geyser, we apologize for not having it turned on prior to your arrival, which resulted in a lack of hot water for your bath. We understand how frustrating this must have been, and we are sorry for the inconvenience caused. We will ensure that housekeeping pays closer attention to this detail in the future to prevent such issues. We also apologize for the Wi-Fi not working during your stay. We understand that having a reliable internet connection is essential, especially when it was one of the factors that influenced your choice of booking with us but unfortunately lightning struck a cable and that particular section within the resort had no Wi-Fi at all. I can confirm that this issue has been resolved. We appreciate your feedback as it helps us improve our services and better meet the expectations of our guests. We hope that you will give us another opportunity to serve you in the future, so we can provide you with the exceptional experience you deserve. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.

Dankie dat jy hierdie bekommernisse onder ons aandag gebring het. Ons vra opreg om verskoning vir die ongerief wat u tydens u verblyf ervaar het. Ons verstaan hoe belangrik dit is om die geriewe te hê wat jy verwag het, en ons vra om verskoning dat ons te kort skiet in die verskaffing daarvan. Wat die geiser betref, vra ons om verskoning dat dit nie aangeskakel is voor u aankoms nie, wat gelei het tot 'n gebrek aan warm water vir u bad. Ons verstaan hoe frustrerend dit moes gewees het, en ons is jammer vir die ongerief wat veroorsaak is. Ons sal verseker dat huishouding in die toekoms meer aandag aan hierdie detail gee om sulke probleme te voorkom. Ons vra ook om verskoning dat die Wi-Fi nie werk tydens jou verblyf nie. Ons verstaan dat dit noodsaaklik is om 'n betroubare internetverbinding te hê, veral wanneer dit een van die faktore was wat jou keuse van bespreking by ons beïnvloed het, maar ongelukkig het die weerlig 'n kabel getref en daardie spesifieke gedeelte in die oord het glad nie Wi-Fi gehad nie. Ek kan bevestig dat hierdie probleem opgelos is. Ons waardeer jou terugvoer aangesien dit ons help om ons dienste te verbeter en beter aan die verwagtinge van ons gaste te voldoen. Ons hoop dat jy ons nog 'n geleentheid sal gee om jou in die toekoms te dien, sodat ons jou die uitsonderlike ervaring kan bied wat jy verdien. As jy enige verdere bekommernisse het of as daar enigiets anders is waarmee ons jou kan help, moet asseblief nie huiwer om ons te kontak nie.

This review has been automatically translated using Google.

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Properties 1

Reviews 1

On LekkeSlaap 1 year

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From
From R 3 700
per night (sleeps 6)
1 review
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SECURE PAYMENT VIA
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From
R 3 700
per night (sleeps 6)
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  • Capacity: 6 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 1242 Portia Shabangu Drive, Kruger Park Lodge, Hazyview, 1241, Mpumalanga
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA716339d1531f0625b758b95b525e88327d6a9d7a399a2e992cee8ef8c621faa8678dbd2eb73279dfec9eb23813a0f3be3f69?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 from R3 700 per night (sleeps 6) 1 5 1 5 1242 Portia Shabangu Drive Kruger Park Lodge 1241 Mpumalanga 021 201 8901 14:00-19:00 10:00 -25.034676882288 31.138044809857

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