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Pezula Gucci's Retreat BQ6

1 review
Self Catering

Reviews

3.8/ 5

Based on 1 review

Good
Cleanliness
4.0
Location
5.0
Value for money
3.0
Service
2.0
Safety
5.0
Hennie V
1 night stay ⋅ With friends
3.8
Sep 2023

The house had no power and we had to stay that way the first night. Batteries ran out of power. There was no power charged on prepaid meter. Agent was called in but could not solve problem. Someone from municipality was supposed to come, but never showed up. Couldn't cook on the stove, no lights, no TV to watch rugby, no hot water to shower, no kettle or microwave to even make coffee.

Die huis het geen krag gehad nie en ons moes eerste aand so bly. Batterye het uit krag gehardloop. Daar was geen krag gelaai op prepaid meter nie. Agent is ingeroep maar kon nie probleem oplos nie. Iemand van munisipaliteit sou kom, maar nooit opgedaag nie. Kon nie kosmaak op stoof nie, geen ligte, geen TV om rugby te kyk nie, geen warm water om te stort nie, geen ketel of mikrogolfoond om eers koffie te maak nie.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
2.0
Location
5.0
Safety
5.0
Value for money
3.0
Michelle
Pezula Gucci's Retreat BQ6

Dear Hennie, Unfortunately, we cannot answer for the municipality as they are a law unto themselves. We loaded electricity, but as you are aware it was a meter issue so it was beyond our control. I do apologize for the inconvenience, which is why we moved you to a new property, which was a massive upgrade to your original, at no extra charge. We have also refunded a portion of your original property charge, so I feel the review for circumstances beyond our control is a bit harsh. Kind regards, VIP Management

Liewe Hennie, Ongelukkig kan ons nie vir die munisipaliteit antwoord nie aangesien hulle 'n wet op hulleself is. Ons het elektrisiteit gelaai, maar soos u weet was dit 'n meterprobleem, so dit was buite ons beheer. Ek vra om verskoning vir die ongerief, en daarom het ons jou na 'n nuwe eiendom geskuif, wat 'n massiewe opgradering van jou oorspronklike was, teen geen ekstra koste nie. Ons het ook 'n gedeelte van jou oorspronklike eiendomsheffing terugbetaal, so ek voel die hersiening vir omstandighede buite ons beheer is 'n bietjie hard. Vriendelike groete, VIP Bestuur

This review has been automatically translated using Google.

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4.4/5

Michelle Verified

Properties 25

Reviews 21

On LekkeSlaap 6 years

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From
From R4 500
per night (sleeps 8)
1 review
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SECURE PAYMENT VIA
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From
R4 500
per night (sleeps 8)
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As Featured on Instagram
  • Capacity: 8 people
  • All ages welcome
  • Check-in: 14:00 to 17:00
    Check-out: 10:00
  • Address: 6 Barquentine Avenue, Pezula Golf Estate, Knysna, 6571, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAd3310069ba7a4ef0ec1fa910d7b92f49ae0c895fb5e061a2a6108a1302cd61031e5eef3b42c91a5a7624ce39b1114d397fc7?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R4 500 per night (sleeps 8) 1 5 1 4 6 Barquentine Avenue Pezula Golf Estate 6571 Western Cape 021 201 8901 14:00-17:00 10:00 -34.064671 23.098008

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