La Mouette 4

3 reviews

Self Catering

Reviews

3/ 5

Based on 3 reviews

Cleanliness

2.3

Location

4.3

Value for money

2.3

Service

2.3

Safety

3.7

Nirosha M

Short stay ⋅ With friends

5.0

Feb 2024

We will come back to stay. It was a beautiful place to stay.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Jean-pierre V

Long stay ⋅ Family with teenagers

2.4

Sep 2024

It was ok. The place was not clean when we got there. Beds were not clean, and we could not sweep the place out due to a broken broom. The place was dirty and stinking when we arrived.

Cleanliness

1.0

Service

1.0

Location

4.0

Safety

5.0

Value for money

1.0

Hanah R

Short stay ⋅ Family with young children

1.6

Nov 2023

An uneasy trip. This was a very uneasy trip. Firstly, the information supplied via email to me was incorrect. The garage was not clearly stated in the message supplied by the owner, as there are many garages around the area. Additionally, the incorrect box was given to me to fetch the key. When I phoned the owner, he stated that I did not read my email correctly. I did read clearly that the keys were in box 48 instead! I don’t think this should ever happen to anyone. When I got to the place, it was so stuffy like it hadn’t been used. The bedding was dusty, and the place hadn’t been cleaned. The broom and the mop looked like they had been there for ages. There were pieces of glass on the main bedroom carpet. There were 3 kids with us, and anything could have happened. The doors weren’t numbered, and neither were the garage doors. This apartment on the inside needs a complete revamp.

Cleanliness

1.0

Service

1.0

Location

4.0

Safety

1.0

Value for money

1.0

View host response

Ziane

La Mouette 4

The cleaners were sent back after the complaints to clean again and solve problems. In the meantime, a new cleaning business has been appointed and has taken over. The road map, together with key details, will be sent personally to the holidaymaker by email. Accidentally gave wrong box number at Sasol garage and apologize for that.

This review has been automatically translated using Google.