Lagoon Beach 227A
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4.2/5
FZP/CTHA Verified
Properties 72
Reviews 230
On LekkeSlaap 11 years
Review Summary
Anonymous Guest - Mar 2024
Overall rating
Stayed leaky but the apartment has minimal ventilation. safety can be tightened w.
Stayed leaky but the apartment has minimal ventilation. security can also be tightened there is no control of public. Windows do not open and there is no air conditioning. one must open the door leading to the public corridor for ventilation.
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Milandre B - Jul 2024
Overall rating
Onangenaam.
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Unpleasant.
No, we didn't have a good time. We waited 30 minutes in the car for someone to come and unlock it for us, after a time had been promptly arranged. The security of the place is pathetic. There was a party on our left and right of us until 5:30 in the morning, and nothing was done about it. We should have called security ourselves at 5 o'clock in the morning. The first night we had no hot water. They advertise an amount, and if you pay, it's just drastically more expensive.
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Lagoon Beach 227A 's response
Hi Milandre
Thank you for taking the time to write us a review it is always appreciated, so we know what we are doing correctly and how we can improve.
I am sorry to hear that your stay was not 100% as expected. I would like to apologise again for the host being late as I explained on your arrival day the weather was very bad and she was 15 to 30 minutes behind schedule due to the traffic caused by the weather. I do apologize for this again. With regards to the fees when you mentioned the price difference I did inform you that you need to speak to the website as we advertise on their platform but you actually booked and paid them, so if there were any discrepancies they would be able to assist you with this and correct it if they did overcharge you. In respect of the building security and the ongoing parties, I called the building manager as well as security on numerous occasions during your stay to complain on your behalf and I informed them that you approached security who did nothing to resolve the noise complaints. We only manage a few units in the private apartment side of the building and we have nothing to do with the hotel, the security, or the staff and even though we stress the points where we are reviewed badly on the actions of the actual hotel staff, they do not seem to bother about it. The only other thing we can do is lay formal complaints now against the security, which is what we are doing.
I do hope that we can welcome you back again soon, to meet your expectations.
Kind regards,
Jessica
CTHA Team
Karin B - Feb 2023
Overall rating
Gesukkel
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Struggled
We struggled with the check-in and check-out procedure of CTHA. If I book a place again I will make sure it is not one of their properties.
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- Capacity: 4 people
- All ages welcome
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Check-in: 14:00 to 18:00
Check-out: 10:00 - Address: 1 Lagoon Gate Drive, Lagoon Beach, Milnerton, 7441, Western Cape
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