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Lagoon Beach 227A

3 reviews
Self Catering

Reviews

3/ 5

Based on 3 reviews

Cleanliness
4.7
Location
2.3
Value for money
2.7
Service
2.7
Safety
2.7
Anonymous Guest
Short stay ⋅ Family with teenagers
3.4
Mar 2024

Cleanliness
5.0
Service
5.0
Location
1.0
Safety
3.0
Value for money
3.0
Milandre B
Short stay
3.0
Jul 2024

Unpleasant. No, we didn't have a good time. We waited 30 minutes in the car for someone to come and unlock it for us, after a time had been promptly arranged. The security of the place is pathetic. There was a party on our left and right of us until 5:30 in the morning, and nothing was done about it. We should have called security ourselves at 5 o'clock in the morning. The first night we had no hot water. They advertise an amount, and if you pay, it's just drastically more expensive.

Onangenaam. Nee, ons het nie lekker gebly nie. Ons het 30 minute in die kar gewag sodat iemand vir ons kon kom oopsluit, nadat daar stiptelik 'n tyd gereël was. Die sekuriteit van die plek is pateties. Daar was 'n partytjie aan ons linkerkant en regs van ons tot 05:30 die oggend, en niks is daaraan gedoen nie. Ons moes self 5 uur die oggend sekuriteit gaan roep het. Die eerste aand het ons geen warm water gehad nie. Hulle adverteer 'n bedrag, en as jy betaal, is dit sommer drasties duurder.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
1.0
Location
4.0
Safety
3.0
Value for money
3.0
FZP/CTHA
Lagoon Beach 227A
Hi Milandre Thank you for taking the time to write us a review it is always appreciated, so we know what we are doing correctly and how we can improve. I am sorry to hear that your stay was not 100% as expected. I would like to apologise again for the host being late as I explained on your arrival day the weather was very bad and she was 15 to 30 minutes behind schedule due to the traffic caused by the weather. I do apologize for this again. With regards to the fees when you mentioned the price difference I did inform you that you need to speak to the website as we advertise on their platform but you actually booked and paid them, so if there were any discrepancies they would be able to assist you with this and correct it if they did overcharge you. In respect of the building security and the ongoing parties, I called the building manager as well as security on numerous occasions during your stay to complain on your behalf and I informed them that you approached security who did nothing to resolve the noise complaints. We only manage a few units in the private apartment side of the building and we have nothing to do with the hotel, the security, or the staff and even though we stress the points where we are reviewed badly on the actions of the actual hotel staff, they do not seem to bother about it. The only other thing we can do is lay formal complaints now against the security, which is what we are doing. I do hope that we can welcome you back again soon, to meet your expectations. Kind regards, Jessica CTHA Team
Karin B
Short stay ⋅ With partner
2.6
Feb 2023

Struggled We struggled with the check-in and check-out procedure of CTHA. If I book a place again I will make sure it is not one of their properties.

Gesukkel Ons het met die check-in en check-out prosedure van CTHA gesukkel. As ek weer 'n plek bespreek sal ek seker maak dit is nie een van hul eiendomme nie.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
2.0
Location
2.0
Safety
2.0
Value for money
2.0

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4.2/5

FZP/CTHA Verified

Properties 72

Reviews 241

On LekkeSlaap 11 years

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From R2 393
R2 393 R1 675
per night (sleeps 4)
3 reviews
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SECURE PAYMENT VIA
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From R2 393
R2 393 R1 675
per night (sleeps 4)
Make a Booking
  • Capacity: 4 people
  • All ages welcome
  • Check-in: 14:00 to 18:00
    Check-out: 10:00
  • Address: 1 Lagoon Gate Drive, Lagoon Beach, Milnerton, 7441, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA3f1ea7f0837725c35700d52a34ec11ccd906d1a5ded43592ce04fb828938bebcaa19dd24366bead410a99392f6bd60c698d8?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R2 393 nowFrom R1 675 per night (sleeps 4) 3 5 1 3 1 Lagoon Gate Drive Lagoon Beach 7441 Western Cape 021 201 8901 14:00-18:00 10:00 -33.8922683 18.4827126

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