Had a good break away.
Enjoyed our stay. Kitchen counter is rotting away and curtains need to be looked at. Otherwise, we were very comfortable.
Cleanliness
3.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Hantie G
Long stay ⋅ With partner
4.6
Nov 2023
Lovely, peaceful.
Good view of the sea and beach, peaceful and pleasant stay.
Heerlik, rustig.
Goeie uitsig oor see en strand, rustig en lekker gebly.
This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Andries D
Short stay ⋅ Family with young children
5.0
Dec 2022
The visit was lovely. The unit needs some maintenance and maybe a bit of an upgrade.
Overall the unit was clean. Well placed and definitely well-priced. The unit needs some maintenance. The bedding was extremely old. All was clean. But the cupboards need to be aired out regularly as the smell is stale, unfortunately. Lovely unit though and good value for a family with kids etc.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Vera P
Short stay
4.8
Dec 2022
We had a wonderful and relaxing stay in December 2022. Although we had 2 overcast days, it was very relaxing to just sit on the balcony and take in the view.
The unit was neat, spacious and very comfortable and equipped with everything you need. It is perfectly situated with the most stunning view of the ocean and the beach. We wanted to bring a 7th person, and the owner was very friendly and accommodating in allowing us to do so. We will definately be staying there again soon.
Cleanliness
4.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Philip S
Long stay ⋅ Family with young children
4.8
Oct 2022
Fantastic.
Very nice stay, a bit far from the braai facilities, but otherwise very nice.
Fantasties.
Baie lekker gebly, bietjie ver van die braaigeriewe, maar verder baie lekker.
This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Zandri M
Short stay
4.6
Aug 2022
Beautiful view, next to the sea.
We had a really nice stay, the place is well rested, that's all. What was missing was a grill tong. Would definitely recommend the place. Thank you.
Beautiful uitsig, langs die see.
Ons het vreeslik lekker gebly, plekkie is goed toe gerus, al. Wat gekort het was 'n braaitang. Sal definitief die plekkie voorstel. Dankie.
This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Esmeralda K
Short stay ⋅ Family with young children
2.0
Dec 2022
Deceptive and not at all what was advertised.
It was the worst holiday experience we have ever had as a family. The owner only asked about the R3000 per night and according to the photos it was a beautiful place. However, it was total false marketing and not worth the money. The apartment was terribly dirty and full of dust. The unit is advertised as an apartment for 6 people. However, there were only glasses, knives, forks and saucers for 5 people. Only 3 large coffee mugs. The freezer took 3 days to freeze our meat. We were given only one cloth to clean the apartment with. There wasn't even a dish towel. On request, one dish towel and another cloth were left for us in the safe. One of the dining room chairs was broken and we could not use it. Bedding was not fresh. The single bed mattresses and mattress covers had ugly, yellow spots on them that looked like pee spots. All three bedrooms' curtains were hanging from the rails, were terribly dirty and the master bedroom's was torn. Cabinets were sticky and her hair stuck to them. One of the master bedroom's cupboard doors had a broken hinge and was therefore hanging loose. Bathrooms were terribly dirty. Both of the drying racks for clothes were broken and we couldn't hang our towels. Guests are not allowed to hang their wet clothes and towels, which is inevitable at the sea, over the balcony rails so we ran out of dry towels and swimwear. The sliding doors had terrible difficulty opening. Even after we sent the owner photos, he told us that it was our subjective opinion that the apartment was dirty and neglected and that our complaints were petty. According to him, all his previous guests were extremely happy and therefore this was only our impression of the apartment and not the truth. He also mentioned that his apartment was rated as a 3 star and presented it as an excuse. We had questions about the apartment a few days before our arrival. We have been put in contact with the owner. During our telephone conversation, he asked me for a deposit that was not advertised on the website at all. Needless to say I declined his request as it is not what was advertised. After that he asked me to pay the second payment directly to him. We started getting sniffles in the nose due to his monetary requests. We therefore asked if we could pay the outstanding amount upon arrival but unfortunately this was not permissible. Our suspicion was confirmed upon arrival. We requested that the owner compensate us at least R1000 per night because the apartment is not at all what was advertised. We wouldn't have paid that if we knew the condition the place was in. He still refuses. The owner insinuated in an email that we were crooks and working with a plan to make money out of him. He offered us one free night. We couldn't even last the full week and moved out two days early. Why on earth would we want another night? He offered cleaners and a handyman to clean the house one more time, make necessary repairs and buy items that should have been in the apartment but weren't. We arrived on the 23rd of December for a stay until the 30th. By Wednesday, the 28th, we still did not have all the items. On the 27th he lets us know that his handyman is not available until Thursday afternoon, the 29th - a day before we move out. At this point we had had enough and left the unit on the 28th. So we lost R6000. After I told him I was going to turn to social media and post a review sharing my displeasure he threatened me that it was crimen injuria. We were compensated with R430 a night for our bad experience, but the owner insists that we are imagining things. I challenged him to replace our photos with his photos that he advertised on the internet if there was nothing wrong with the apartment. Of course he didn't. I would strongly advise people not to use the accommodation unless they are happy with a mess and don't want to throw their money down the drain - at least not at R3000 a night.
Bedrieglik en glad nie wat geadverteer is nie.
Dit was die aakligste vakansie-ervaring wat ons as gesin nog ooit gehad het. Die eienaar het net oor die R3000 per nag gevra en volgens die foto's was dit 'n pragtige plek. Dit was egter totale valse bemarking en nie die geld werd nie. Die woonstel was verskriklik vuil en vol stof. Die eenheid word geadverteer as 'n woonstel vir 6 mense. Daar was egter net glase, messe, vurke en pierings vir 5 mense. Slegs 3 groot koffiebekers. Die vrieskas het 3 dae geneem om ons vleis te vries. Ons het slegs een lap gekry om die woonstel mee skoon te maak. Daar was nie eers 'n vadoek nie. Op aanvraag is daar vir ons een vadoek en nog een lap in die kluis gelaat. Een van die eetkamer se stoele was gebreek en ons kon dit nie gebruik nie. Beddegoed was nie vars nie. Die enkelbedmatrasse en matrasoortreksels het lelike, geel kolle op gehad wat soos piepiekolle gelyk het. Al drie die slaapkamers se gordyne het van die relings afgehang, was verskriklik vuil en die hoofslaapkamer s'n was geskeur. Kaste was taai en hare het aan dit vasgeklou. Een van die hoofslaapkamer se kasdeure se skarnier was gebreek en het dus los gehang. Badkamers was haglik vuil. Albei die droograkke vir klere was stukkend en ons kon nie ons handdoeke ophang nie. Gaste mag nie hul nat klere en handdoeke, wat onvermydelik is by die see, oor die balkon se relings ophang nie dus het ons uit droë handdoeke en swemklere gehardloop. Die skuifdeure het verskriklik gesukkel om oop te maak. Selfs nadat ons vir die eienaar foto's gestuur het, het hy vir ons gesê dit is ons subjektiewe opinie dat die woonstel vuil en verwaarloos is en dat ons klagtes beuselagtig is. Volgens hom was al sy vorige gaste uiters gelukkig en dus was dit slegs ons impressie van die woonstel en nie die waarheid nie. Hy het ook genoem dat sy woonstel as 'n 3-ster gegradeer is en dit as 'n verskoning voorgehou. Ons het 'n paar dae voor ons aankoms vrae oor die woonstel gehad. Ons is in kontak met die eienaar gesit. Tydens ons telefoniese gesprek het hy my vir 'n deposito gevra wat glad nie op die webtuiste geadverteer was nie. Nodeloos om te sê het ek sy versoek geweier want dit is nie wat geadverteer was nie. Daarna het hy my gevra om die tweede betaling direk aan hom te betaal. Ons het snuf in die neus begin kry a.g.v. sy geldelike versoeke. Ons het dus gevra of ons met aankoms die uitstaande bedrag kon betaal maar dit was ongelukkig nie toelaatbaar nie. Ons vermoede is met aankoms bevestig. Ons het versoek dat die eienaar ons ten minste 'n R1000 per nag vergoed want die woonstel is hoegenaamd nie wat geadverteer is nie. Ons sou dit nie betaal het as ons geweet het in watter toestand die plek is nie. Hy weier steeds. Die eienaar het in 'n e-pos insinueer dat ons skelm was en met 'n plan gewerk het om geld uit hom uit te maak. Hy het vir ons een gratis aand aangebied. Ons kon nie eers die volle week uithou nie en het twee dae voor die tyd uitgetrek. Waarom op dees aarde sou ons nog 'n nag wou hê? Hy het skoonmakers en 'n nutsman aangebied om die huis nog 'n keer skoon te maak, nodige herstelwerk te doen en items aan te koop wat in die woonstel moes wees, maar nie was nie. Ons het op die 23ste Desember arriveer vir verblyf tot die 30ste. Teen Woensdag, die 28ste, het ons steeds nie al die items gehad nie. Op die 27ste laat weet hy sy nutsman is eers Donderdagmiddag, die 29ste, beskikbaar - 'n dag voor ons uittrek. Op hierdie punt het ons genoeg gehad en die 28ste al die eenheid verlaat. Dus het ons R6000 verloor. Nadat ek vir hom gesê het ek gaan my na sosiale media wend en 'n resensie plaas waarin ek my misnoë deel het hy my gedreig dat dit crimen injuria is. Ons is met R430 'n nag vergoed vir ons slegte ervaring, maar die eienaar hou voet by stuk dat ons onsself verbeel. Ek het hom uitgedaag om ons foto's met sy foto's wat hy op die internet adverteer is te vervang as daar dan niks met die woonstel verkeerd is nie. Natuurlik het hy dit nie gedoen nie. Ek sal mense baie sterk aanraai om nie gebruik te maak van die wooonstel nie, tensy hul tevrede is met 'n gemors en hul geld in die water wil gooi nie - ten minste nie teen R3000 'n nag nie. Webtuiste se span was egter baie behulpsaam en professioneel en het dadelik ingespring om ons te probeer help. Vir webtuiste self sal ek sterk aanbeveel.
Esmeralda has two complaints: namely (a) deceptive marketing material; and (b) an apartment which would now be very ( !) dirty and neglected. Within hours of my cleaner cleaning this apartment, she compiled a list of 20 complaints and immediately demanded a full refund of rent, alternatively a partial refund of rent.
Regarding the marketing: Esmeralda's damning review is the 11th review to appear on this website, chronologically speaking. The 10 reviews before her review give Laguna La Crete no 38 an incredible average score of 4.8 out of a possible 5 points ( !) None of these 10 reviews had any problem whatsoever with the marketing which would then be so misleading, as what Esmeralda claimed. Indeed, there is not a single sentence in the advertising material that is misleading. There is also not a single photo that does not accurately depict the interior, or the view, or the surroundings of Laguna La Crete no 38. (Of course, the color scheme in the apartment's rooms will change as other linens are used. And this apartment was also painted completely pure white again during November 2022. )
Regarding the "dirty" apartment: Esmeralda's review stands out strangely when you read it together with those 10 reviews from guests before her. Two of these 10 reviews were given in relation to that important 9 day period immediately before Esmeralda's arrival (i.e. 14 to 23 December). Those two reviews respectively give this apartment a point of 5 and a point of 4.8 - ie. full marks and almost full marks (!). It is extremely informative that those two reviews gave this apartment 4/5 and 5/5 respectively for the category : Cleanliness.
Then appear those two reviews that were given during October 2022 and during August 2022. They give this apartment 4.8 and 4.6 points respectively out of a possible 5 points.
The lowest score any one of those 10 reviews gave for cleanliness was 4/5.
Regarding the "neglected" apartment: Two months before Esmeralda's visit, this apartment was rated as a three-star apartment by a professional, highly experienced rater attached to SA Tourism's Rating Board.
So on the one hand you have Esmeralda and her husband's version but on the other hand, there are the versions of the SA Tourism Grading Board's professional grader, my KZN agent, her cleaning lady, and several previous guests.
Esmeralda's list of 20 complaints was therefore highly problematic from the start. With respect, very few of those 20 items were so weighty that they could not be immediately resolved with a deeper cleaning session and/or with a few immediate purchases by my Kzn agent (e.g. scissors; 3 dishcloths; extra cleaning cloths). None of those 20 items would so summarily crash the reasonable visitor's holiday.
My reaction to Esmeralda's list of 20 complaints was as follows: (a) I responded immediately (quite on Old Christmas Eve) and arranged for my KZN agent there in Uvongo to meet Esmeralda in person as soon as possible to address these 20 complaints on her list to speak (b) I further offered Esmeralda 3 complimentary cleaning sessions - ie. a cleaning session every other day (c) I offered Esmeralda a compliment on Friday evening ( 30/12/2022 ). (d) I also offered Esmeralda a further two evenings ( Sat 31/12 and Sun 1/1 ) at 2/3 of the relevant rate.
What struck me as extremely strange was the fact that still Esmeralda, still her husband, answered my subsequent Whatsapp messages and cell phone calls (with which I wanted to obtain feedback regarding the above-mentioned meeting between Esmeralda and my KZN agent). According to my KZN agent, it was a good conversation during which surprisingly few items were identified as really problematic and which then had to be addressed immediately.
Two other extremely strange aspects:
(1) Esmeralda refused to pay the refundable damage deposit of R 1000.00. She appealed to the letter of the contract, as reproduced on the website. But breakage deposits are a well-established practice in the rental market and guests show their good faith and thereby confirm their intention to look after the apartment.
(2) Notwithstanding the fact that Esmeralda appealed so much to the letter of the contract regarding the payment of a breakage deposit above, the staff of this website had to remind Esmeralda on 20/12/2022 to follow a material term of the contract to come, namely to pay the outstanding balance immediately as it was already due on 16/12/2022. Esmeralda then asked that I agree that they can only pay the outstanding balance of 50% on 26/12/2022 - ie after the first half of the stay period has already expired ( !) The request was completely unheard of and no experienced owner would do such a grant the request as it hopelessly exposes the owner to possible default at a stage when it would be very difficult for the owner to obtain a replacement booking. I consequently refused her strange request. Despite the aforementioned reminder, Esmeralda then paid 7 days late. An owner who is just like Esmeralda on the letter of the contract, would cancel the contract due to breach of contract and could declare the 50% deposit forfeited. I obviously didn't.
Esmeralda demanded repayment of R 7000.00 due to her list of 20 complaints and she threatened me several times in writing with a smear action in the social media if I did not comply with her demand.
Esmeralda het twee klagtes : naamlik (a) bedrieglike bemarkingsmateriaal ; en (b) n woonstel wat dan nou baie ( ! ) vuil en verwaarloos sou wees. Sy het binne ure nadat my skoonmaakster hierdie woonstel skoongemaak het, n lys van 20 klagtes saamgestel en het sommer onmiddelik volle terugbetaling van huurgeld, alternatiewelik gedeeltelike terugbetaling van huurgeld, ge-eis.
Tov die bemarking : Esmeralda se verdoemende resensie is die 11de resensie wat op hierdie webtuiste verskyn, kronologies gesproke. Die 10 resensies voor haar resensie gee Laguna La Crete no 38 n ongelooflike gemiddelde punt van 4.8 uit n moontlike 5 punte ( ! ) Nie een van hierdie 10 resensies het hoegenaamd enige probleem gehad met die bemarking wat dan nou so misleidend sou wees, soos wat Esmeralda beweer het. Daar is inderdaad nie n enkele sin in die advertensie materiaal wat misleidend is. Daar is ook nie n enkele foto wat nie die binnekant, of die uitsig, of die omgewing van Laguna La Crete no 38 akkuraat uitbeeld. (Natuurlik sal die kleurskema in die woonstel se kamers verander soos wat ander linne gebruik word. En hierdie woonstel is ook gedurende November 2022 weer heeltemal spierwit uitgeverf. )
Tov die “ vuil ” woonstel : Esmeralda se resensie val vreemd op as mens dit saamlees met daardie 10 resensies van gaste voor haar. Twee van hierdie 10 resensies is gegee is tov daardie belangrike 9 dae periode onmiddelik voor Esmeralda se aankoms ( d.i. 14 tot 23 Desember ) Daardie twee resensies gee hierdie woonstel onderskeidelik n punt van 5 en n punt van 4.8 - dws. volpunte en amper volpunte ( ! ) . Dit is uiters insiggewend dat daardie twee resensies hierdie woonstel 4/5 en 5/5 onderskeidelik gegee het vir die kategorie : Netheid.
Dan verskyn daardie twee resensies wat gegee was gedurende Oktober 2022 en gedurende Augustus 2022. Hulle gee hierdie woonstel onderskeidelik 4.8 en 4.6 punte uit n moontlike 5 punte.
Die laagste punt wat enige een van daardie 10 resensies gegee het tov netheid was 4/5.
Tov die “ verwaarloosde “ woonstel : Twee maande voor Esmeralda se besoek is hierdie woonstel as n drie ster woonstel gegradeer deur n professionele, hoogs ervare gradeerder verbonde aan SA Toerisme se Graderingsraad.
Mens het dus aan die een kant Esmeralda en haar man se weergawe maar aan die ander kant, is daar die weergawes van die SA Toerisme Graderingsraad se professionele gradeerder, my KZN agent, haar skoonmaakster, en verskeie vorige gaste.
Esmeralda se lys van 20 klagtes was dus van die begin af erg problematies. Met respek gese, baie min van daardie 20 items was so gewigtig dat dit nie onmiddelik opgelos kon word met n dieper skoonmaaksessie en/of met n paar onmiddelike aankope deur my Kzn agent ( bv. n sker ; 3 vadoeke ; ekstra skoonmaaklappe ). Nie een van daardie 20 items sou die redelike besoeker se vakansie sommer so summier verongeluk.
My reaksie op Esmeralda se lys van 20 klagtes was as volg : (a) ek het onmiddelik gereageer ( nogal op Ou Kersaand ) en gereel dat my KZN agent daar in Uvongo vir Esmeralda so gou moontlik persoonlik ontmoet om hierdie 20 klagtes op haar lys aan te spreek (b) Ek het verder vir Esmeralda 3 komplimentere skoonmaaksessies aangebied - dws. n skoonmaaksessie elke tweede dag (c) Ek het Esmeralda Vrydagaand ( 30/12/2022 ) komplimenter aangebied. (d) Ek het Esmeralda ook n verdere twee aande ( Sat 31/12 en Son 1/1 ) aangebied teen 2/3 van relevante tarief.
Wat my uiters vreemd opgeval het, was die feit dat nog Esmeralda, nog haar man, my daaropvolgende Whatsapp boodskappe en selfoonoproepe beantwoord het ( waarmee ek terugvoering wou bekom tov bovermelde ontmoeting tussen Esmeralda en my KZN agent ). Volgens my KZN agent was dit n goeie gesprek waartydens verstommend min items ge-identifiseer was as regtig problematies en wat dan onmiddelik aangespreek moes word.
Twee ander uiters vreemde aspekte :
( 1 ) Esmeralda het geweier om die terugbetaalbare breekskade deposito van R 1000.00 te betaal. Sy het haar beroep op die letter van die kontrak, soos weergegee op die webtuiste. Maar breekskade depositos is n goed gevestigde gebruik in die verhuringsmark en gaste toon daarmee hul goeie trou en bevestig daarmee hul voorneme om die woonstel op te pas.
( 2 ) Desnieteenstaande die feit dat Esmeralda haar so graag op die letter van kontrak beroep het mbt die betaling van n breekskade deposito hierbo, moes die personeel van hierdie webtuiste vir Esmeralda op 20/12/2022 aanmaan om n materiele term van die kontrak na te kom, naamlik om die uitstaande balans onmiddelik te betaal aangesien dit alreeds op 16/12/2022 betaalbaar was. Esmeralda vra toe dat ek instem dat hulle die uitstaande balans van 50% eers op 26/12/2022 kan betaal - dws nadat die eerste helfte van verblyf periode alreeds verstryk het ( ! ) Die versoek was totaal ongehoord en geen ervare eienaar sal so n versoek toestaan aangesien dit die eienaar hopelooslik blootstel aan moontlike wanbetaling op n stadium wanneer dit baie moeilik sou wees vir die eienaar om n plaasvervangende bespreking te bekom. Ek het gevolglik haar vreemde versoek geweier. Ten spyte van voormelde aanmaning, betaal Esmeralda toe 7 dae laat. n Eienaar wat net so gesteld soos Esmeralda op die letter van die kontrak is, sou die kontrak kanselleer ogv kontrakbreuk en sou die 50% deposito verbeurd kon verklaar. Ek het dit klaarblyklik nie gedoen nie.
Esmeralda het terugbetaling van R 7000.00 ge-eis ogv haar lys van 20 klagtes en sy het my verskeie maal skriftelik gedreig met n swartsmeer aksie in die sosiale media as ek nie aan haar eis voldoen nie.
This review has been automatically translated using Google.
Natasha S
Short stay ⋅ Family with young children
5.0
Jan 2021
Marvelous.
Safe and clean complex. Place was very clean and neat.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
James J
Short stay ⋅ Family with young children
5.0
Oct 2020
The view is best over the beach.
Very nice apartment, everything you need. Best beach in KZN
Die uitsig is die beste oor die strand.
Baie lekker woonstel alles wat mens nodig het. Beste strand in KZN
This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Aldu D
Short stay ⋅ Family with young children
5.0
Dec 2017
It was a nice holiday there.
Thank you for an unbelievable holiday. The house is equipped with everything that you need and there is more than enough space for 6 people. The view is beautiful. The security makes one feel safe. The service was always friendly and one received feedback quickly. We will definitely come again.
Dit was heerlik om daar vakansie te hou.
Baie dankie vir 'n ongelooflike lekker vakansie. Die huisie is toegerus met alles wat mens benodig en daar is oorgenoeg spasie vir 6 mense. Die uitsig is pragtig. Die sekuriteit laat mens gerus voel. Die diens was ook altyd vriendellik en mens het vinnig terugvoering ontvang. Ons sal beslis weer terugkom.
This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
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From R880 per night (sleeps 6)
135152 Selvy AvenueUvongo4270KwaZulu-Natal021 201 890114:00-23:0010:00-30.83745330.394527
