Le Touessrok 35

2 reviews

Self Catering

Reviews

4.7/ 5

Based on 2 reviews

Excellent

Cleanliness

5.0

Location

4.0

Value for money

5.0

Service

4.5

Safety

5.0

Liezel D

Long stay ⋅ Family with teenagers

5.0

Jan 2024

Great place, fantastic location! Would recommend anytime! Great place, fantastic location! Would recommend anytime! Nice and helpful people who made sure we enjoyed our time at the sea.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

View host response

Adéle

Le Touessrok 35

Good day Liezel, Thank you very much for choosing Le Touessrok 35 for your holiday. It was an absolute pleasure hosting you and your family. Thank you for taking such good care of our special place. We can't wait to see you again!

This review has been automatically translated using Google.

Krishni P

Long stay ⋅ Family with young children

4.4

Jan 2024

Above all else the place is amazing. The place is absolutely stunning and clean. Everyone was very friendly. The view was amazing. Only the load shedding had to spoil, but that cannot be helped. Also, the other bad thing was that you had to buy your own electricity, which I think the owner should have included in the price that we paid.

Cleanliness

5.0

Service

4.0

Location

3.0

Safety

5.0

Value for money

5.0

View host response

Adéle

Le Touessrok 35

Dear Krishni, It was a pleasure to host you and your family. Thank you for respecting our special unit and for taking the time to share your feedback. We're delighted you found our property amazing, stunning, and clean. We appreciate your kind words about the friendliness of our team and the breathtaking view. Regarding your concerns about load shedding and the prepaid electricity, we sincerely apologise for any inconvenience caused. Load shedding is unfortunately beyond our control, and we understand the frustration it can cause. Regarding the prepaid electricity, we strive to provide transparency. However, this is mentioned in our house rules on the booking platform and the information booklet that we shared with you. All units at Le Touessrok are fitted with pre-paid electricity meters. This makes it difficult to ensure that electricity is always available as it cannot be monitored remotely, and some guests use more electricity than others. We have had issues where guests needed additional power to be loaded at odd hours of the day. This caused unnecessary frustration for them. Our daily rates are already discounted, compared to other units in Le Touessrok with a similar sea view and location in the complex, to compensate our guests for the inconvenience of loading electricity when it is needed. We understand that different accommodations have varying policies, and we aim to be clear about ours to ensure a smooth experience for our guests. Despite these challenges, we hope you had an enjoyable stay. Thank you for choosing to stay with us, and we hope to welcome you again in the future.

This review has been automatically translated using Google.