Licorna Beach Vakansie Woonstel 10

Licorna Beach Vakansie Woonstel 10 's response

Hi Gerhard

Thank you for the great review, I appreciate it. (I will convey this to the staff)
It was an absolute pleasure to host you and your friends.
We are looking forward to hosting you again in the future.
Stay safe.
Kind regards,
Enna

Licorna Beach Vakansie Woonstel 10 's response

More Marie,

Baie Dankie.

Ons neem kennis.

Groete

Marie

Licorna Beach Vakansie Woonstel 10 's response

Good day Buyi,

Thank you for your feedback, and suggestion about the mops. We surely will look into getting mops and buckets for all our apartments.

I will convey your request for wi fi in the units through to the owner.

Thank you

Licorna Beach Vakansie Woonstel 10 's response

Good Day Thale

Refer to your review! I was on duty the day you booked in, and I was the person you spoke to when you asked for an early arrival. As I explained we were fully booked and when people depart from a unit the whole unit needs to be cleaned properly and therefore, we don't allow any early arrivals when a unit is a departure and arrival on the same day. Upon your arrival you were checked in by me and I explained the House Rules to you I brought it to your attention no parties or loud music will be allowed and that nobody can be in the swimming pool after 23H00 as this is the time that we put our chemicals in. You were not happy about it. On the microwave there was an Inventory of the crockery and cutlery of the unit. You were supposed to check it and report any shortages and breakages the same day or the next day. Thank you for the acknowledgement about the parking bays. Nowhere a staff member of any establishment walks with a guest and do a check of the inventory it is the guests responsibility. The reason why you were asked to depart at 09H30 is that there was a guest scheduled to book in the same day. We are working at a very strict schedule and don't have time to come back to units. At 10H00 we had to ask you to please vacate the unit, I was informed by you that one of the ladies are waiting for her Uber that will only be arriving at 12H00. I said that she can't wait in the unit as there are new guests booking in the same day. I suggested that she waits at reception for her Uber.
Sorry that you are taking this as a bad experience of our service to our guests, but we are trying to accommodate everybody booking at Licona.
Kind Regards
Enna Nel
Manager Housekeeping

Licorna Beach Vakansie Woonstel 10 's response

Middag Lorraine,

Dankie vir jou terugvoering.

Ons verwelkom jou graag weer terug.

Dankie,

Marie

Licorna Beach Vakansie Woonstel 10 's response

Good day Chantell, thank you for your feedback. We here at Licorna are glad that we could make your stay a comfortable and happy one. Thanks. Marie