Musina Hotel

4 reviews

Hotel

Reviews

3.2/ 5

Based on 4 reviews

Cleanliness

2.5

Location

3.8

Value for money

2.5

Service

3.5

Safety

3.8

Kf V

1 night stay ⋅ With friends

3.2

Feb 2017

Rooms poorly equipped with bare essentials, poor craftsmanship on tile work, bathroom pathetic, no hot water for shower or basin. If you only need a bed, no problem - just don't expect anything more.

This review has been automatically translated using Google.

Cleanliness

2.0

Service

2.0

Location

5.0

Safety

5.0

Value for money

2.0

View host response

Sarita

Musina Hotel

Dear guest We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that your experience during your stay did not meet your expectations. Please note that we have different types of accommodation available, from Deluxe to Budget. Our budget rooms have not been upgraded yet, but we invite you to come and experience more than the basics in one of our luxury rooms. We would also like to mention that we experienced a municipal strike over that specific time, which caused the “no water” problem. We do hope you give us another chance as you will definitely feel the difference.

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Martjie K

1 night stay ⋅ Family with young children

2.8

Sep 2017

A bit disappointed. Booked a three bed but got a two bed. There were no teaspoons. It wasn't all bad, but expected more. I was also not on the reservation list, they had trouble locating my reservation.

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Cleanliness

2.0

Service

2.0

Location

4.0

Safety

4.0

Value for money

2.0

View host response

Sarita

Musina Hotel

Tomorrow, Sorry to hear that you were not satisfied with Musina Hotel. Thanks for pointing these points out so I can investigate why we don't have our standards in place. You can feel free to contact me on your next visit so that I can make sure that you get the service that we promise to you, as our client.

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Nancy V

Short stay ⋅ With friends

2.0

Jul 2017

Pictures on the internet do not represent what we got. When you walk into the reception area it looks like a beautiful place til you get to the rooms and the bathroom is just another story, they were disgusting to the point that we were afraid to use them without wearing flip flops as we thought there was a possibility of getting athlete's foot or some sort of fungal infection.

Cleanliness

1.0

Service

5.0

Location

1.0

Safety

1.0

Value for money

2.0

View host response

Sarita

Musina Hotel

Dear guest, I am extremely disappointed to hear that you found our service to be below your standards. We would like to know more, like which room was allocated to you, in order for me to do a thorough investigation. Please email me with a phone number or email address so I can discuss your issues personally.

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Andries C

Short stay ⋅ On business

4.8

Mar 2016

Very helpful staff and neat rooms with lovely air conditioning. The staff were helpful and very friendly. The room was clean and tidy. The hotel is centrally located and close to all the important shops. Felt safe throughout our stay.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

4.0

View host response

Sarita

Musina Hotel

Thank you very much for the positive feedback. Quality, service and quality are a high priority for us. Looking forward to welcoming you again at Musina Hotel.

This review has been automatically translated using Google.