Neon Moon Guesthouse
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3.5/5
Amore Verified
Properties 1
Reviews 30
On LekkeSlaap 2 years
Review Summary
Gary W - Mar 2024
Overall rating
Vriendelijke gasvrou. Baie aangename verblyf.
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Friendly hostess. Very pleasant stay.
Very nice boycott, thank you!
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Marlene F - Nov 2023
Overall rating
Vyfster verblyf.
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Five star accommodation.
Very neat and clean and peaceful environment, owner very friendly and helpful.
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Elanda V - May 2023
Overall rating
Baie stil en rustig.
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Very quiet and peaceful.
Nice stay, thank you very much, will stay here again.
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Teboho M - Apr 2024
Overall rating
The place is safe to stay at and facilities are clean and of a high standard.
Jan D - Feb 2024
Overall rating
Lekker geslaap.
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Slept well.
Amore was very friendly and helpful. Good location. Nice big spacious room (no 1). Neon Moon is a guest house with a lot of potential if everything that is broken is just fixed and more attention is paid to small things, e.g. a shower mat, mattress base covers, curtain hooks, tea/coffee. We were 3 guests, but only one towel was provided. The toilet paper was also scarce. We will definitely stay there again.
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Anonymous Guest - Jun 2024
Overall rating
Nice.
Thank you, it was ok for us. Short little attention, but otherwise we had a nice stay, thank you.
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Jonathan L - Jul 2024
Overall rating
Vlugtig.
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Quickly.
The place is okay for one night's quick sleepover.
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Anonymous Guest - Mar 2024
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Ronel P - May 2024
Overall rating
Too small for two people.
Joanita L - May 2024
Overall rating
Onaangenaam.
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Unpleasant.
Unfortunately there were no carpets. The bathroom was not safe either. There were no bathroom rugs, and wall paint was all over the place and didn't have a pleasant smell. There was also a shortage of spoons and coffee, and the television did not work. Fortunately the beds were clean.
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Heinrich A - Apr 2023
Overall rating
Die kamer is baie skoon en personeel is baie vriendelik en hulpvaardig.
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The room is very clean and the staff is very friendly and helpful.
It is excellent value for money.
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Annamarie F - Oct 2023
Overall rating
Gerieflik, netjies, waarde vir geld.
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Comfortable, tidy, value for money.
Amoré was very helpful and was always available. Assistance, power and water were a big plus for us.
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Johan V - Jul 2023
Overall rating
Lekker geslaap. Lekker bed.
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Slept well. Nice bed.
Very comfortable and neat. Value for money.
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Peet B - Jul 2023
Overall rating
Skoon, gerieflik, netjies.
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Clean, comfortable, tidy.
Will go again when I go there.
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Anonymous Guest - Aug 2023
Overall rating
Very nice and quiet.
The unit, Room No5 needs a lot of attention, although very comfortable there, bedding (linen) very clean and tidy, but no cleaning service. Don't know exactly where reception was, had to leave key in door when we checked out. Security can become a problem as anyone can walk around the premises as the security gate does not work. Will be able to use Noen Moon again in the future.
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Anonymous Guest - Mar 2023
Overall rating
Deon B - Oct 2023
Overall rating
Teleurstellend.
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Disappointing.
Sorry, but the experience was unpleasant. Guest rooms need attention. Unsafe, gate is opened and closed during the day, room not up to standard, aircon not working, no heater, carpets dirty, hallway door keeps slamming, wind blows under room door, no bathroom door. Bedding was clean and bed comfortable. Moved to smaller room where aircon works. Unfortunately the rooms are not up to standard.
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Ilse S - Jul 2023
Overall rating
Teleurstellend.
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Disappointing.
Window is broken, icy wind comes through. No towels during our stay. Room not cleaned, carpets are dirty. Gate doesn't lock.
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Anel L - Jul 2023
Overall rating
Ons het huistoe gery nog dieselfde aand.
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We drove home the same evening.
Guesthouse's gate is not electronic. Had to open and close it myself. We felt unsafe for our vehicle. Our door handle was loose, so any person could easily break into the room. When I called that evening and said we were going to drive back home instead, the drivers didn't even ask why. Guesthouse's location is not ideal. Room just needs a little TLC. There wasn't even milk/powdered milk for coffee. And I'm still waiting for the wifi password.
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Neon Moon Guesthouse 's response
Goeiedag.
Die hek was nie gesluit nie omdat ons 'n funksie gehad het, ek sluit die ek in die aand. Ons sal verseker kyk om die kamers op te knap en die deur se hand vatsel reg te maak. Ek het nie gevra waarom julle ry nie, het nie geweet of dit privaat was nie, het gedink indien daar enige iets is wat pla julle sou vra. Vriendelike groete Amore
Tanya F - Oct 2023
Overall rating
Nie gelukkig
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Not happy
We are not happy at all with Neon Moon Guesthouse. 1. On arrival we were given room 1 and not room 5 as booked. 2. There was still balls in the toilet and no toilet paper. 3. The quality of toilet paper was the cheap, brown toilet paper and had to ask for a roll again on Saturday. 4. There was no sugar, had to ask for it. 5. No toilet brush. 6. No soap. 7. TV broken. 8. Electronic gate not working, have to move it open and close. 9. Lamp's on/off switch button's wiring open. 10. Don't even lift a cover.
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Sarel V - Jun 2022
Overall rating
Netjies, skoon en ruim.
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Neat, clean and spacious.
Will definitely stay there again if I have to be in Welkom.
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Karlien C - Sep 2022
Overall rating
Fantasties!
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Fantastic!
People are very friendly and helpful. Will definitely spend the night there again, should we go to Welkom again!
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Matseliso R - Jul 2022
Overall rating
I had a very good stay there. What humbled me is the fact that the management went an extra mile to ensure that all my needs where met when I requested a service they not offering currently. I'd come back with my family at any time. Keep it up guys.
Neon Moon Guesthouse 's response
Thank you for staying with us. I hope you will come to visit us again soon.
George A - Sep 2022
Overall rating
Gemaklik, netjies en goed geleë.
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Comfortable, neat and well located.
Rooms are neat and clean. Parking safe and feel safe to sleep over there. Easily accessible and good environment.
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Jacqueline W - Apr 2022
Overall rating
Gerieflike oornag.
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Comfortable overnight stay.
Nice overnight stay, couldn't find remote for aircon. But convenient for overnight. Will use again.
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Susan N - Jul 2022
Overall rating
Slegs die normale kamers nie die moeite werd vir die ekstra R200pn vir die honeymoon-suite.
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Only the normal rooms not worth the extra R200pn for the honeymoon suite.
Our room was booked in error. After calling and confirming we are on our way and will check in after the usual check in time. It was very disappointing that the room was not ready at all, and we were only at the premises after about 5 hours. We specially paid the extra fee per night which is the honeymoon suite. Unfortunately there was no microwave in the room; we should have used the common kitchen. The bedside light did not have a globe, the main light was also out of order. I felt they could have accommodated us, and charged normal fee as it was not a honeymoon suite.
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Anonymous Guest - Mar 2022
Overall rating
Very satisfying. Too bad privacy isn't that important to them.
It was my first weekend off in 6 months. Wanted to rest undisturbed.
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Carien A - May 2022
Overall rating
Netjies maar kort bietjie herstelwerk.
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Neat but in need of some repairs.
No mirror in room to blow dry your hair. One teal is down in shower. Curtain hooks are not all hooked in and hang sloppily. Curtain hook falls out of the wall. For this price, I have slept in nicer places. Hanging cupboard shelves have grease spots on them.
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Neon Moon Guesthouse 's response
Goeie dag Carien
Dankie vir die terugvoer. Ons sal virseker werk aan die netheid van ons kamers.
Dankie
Mamokete M - Nov 2022
Overall rating
Our stay was okay, the host was friendly, but had to be seeked out because there wasn't any form of communicating with them whilst in the same yard.
Read moreNeon Moon Guesthouse 's response
Good day Mamokete, thank you so much for your honest review. I really do appreciate honesty as that allows us to continuously improve our service. We take note of your concerns, and trust me, it will immediately be addressed. We apologise for the water and electricity problems, we are in the process of putting measures in place, to provide alternative power and water supplies at our premises. Our guests are our family, and we always want family to come back again and stay with us. Neon Moon Guesthouse
Anonymous Guest - May 2022
Overall rating
- Free cancellation up to 1 week before your stay!
- Capacity: 9 people
- All ages welcome
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Check-in: 14:00 to 23:00
Check-out: 10:00 - Address: 40 Jason's Way, Riebeeckstad, Welkom, 9469, Free State
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