Luxe on Thibault

Luxe on Thibault 's response

Hi Ashley, thank you for taking the time to leave us a review, we do apologise again for the inconvenience this caused you and glad we could brighten your day in the end. I do hope that we would be able to welcome you back again. Kind regards, Jessica CTHA Team

Luxe on Thibault 's response

Hi Sindiswa. We are really happy to hear you loved the apartment and enjoyed your stay. Wishing you a great 2023. Regards, CTHA Team.

Luxe on Thibault 's response

Hi Nestley

Thank you for taking the time to write a review, feedback of any kind is always appreciated, it helps grow as a business and learn how we can better the experience for all our guests.

I understand that you have suggested that housekeeping should be provided for a longer stay, this is always an options for our guests it is at an additional cost to the guest as we manage fully self-catering apartments and are not based at the buildings. We do however always have this as an option. It is compulsory for any stay longer that 14 nights, anything less is upon the request from the guest.

May I ask why you rated us a 1 for Cleanliness? I need to take this up with management immediately if the apartment was not clean upon your arrival. If you rated us 1 because you would have liked Housekeeping during your stay then that would not be the correct place to rate as the Cleanliness rating is for how you received the apartment upon check-in.

Thank you and I hope that we will see you again soon.

Kind regards,
Jessica
CTHA Team