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Pablo Guest House

12 reviews
Guest House

Reviews

3.5/ 5

Based on 12 reviews

Good
Cleanliness
3.3
Location
3.8
Value for money
3.3
Service
3.5
Safety
3.6
Michelle T
Short stay ⋅ On business
2.8
Jan 2024

Not bad but not great. The room was decent but not everything worked - side lamps. There was no hot water in the morning as the geyser is shared and the hot water was depleted. There was no fan or air conditioning. The room was only prepared for 1 person, but there were 2 of us. It was loud due to adjacent customers and food preparation in the kitchen early in the morning down the hall. The staff was friendly and the breakfast was good. Parking is an issue, as customers sometimes need to double park. More photos should be displayed for better insight into the accommodation. Information regarding WiFi connectivity should be provided in the room. It was busy on arrival and only 1 staff member was present to provide information.

Cleanliness
3.0
Service
4.0
Location
2.0
Safety
2.0
Value for money
3.0
Room stayed in
Family Room
Roy
Pablo Guest House

Dear Michelle, I understand you had a poor experience at our guesthouse during your stay on 22 January. We at Pablo Guesthouse pride ourselves on our customer service and strive to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay due to excessive noise during the check-in of other guests as it was a busy Monday, and the following morning when preparing breakfast. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused. We will do our best to correct the situation regarding the shared geyser, the parking issue, the maintenance of the plugs for the side lamps, and the shortage of staff in the evening as soon as possible to ensure that this does not happen again.

Liewe Michelle, Ek verstaan jy het 'n swak ervaring by ons gastehuis gehad tydens jou verblyf op 22 Januarie. Ons by Pablo Gastehuis is trots op ons kliëntediens en streef daarna om 'n premium kliënt-ervaring te bied. Ons is opreg jammer om te hoor dat hierdie negatiewe ervaring jou verblyf ontwrig het as gevolg van oormatige geraas tydens die inklok van ander gaste aangesien dit 'n besige Maandag was, en die volgende oggend met die voorbereiding van ontbyt. Jou gemak en tevredenheid is ons topprioriteite, en ons betreur die ongerief wat veroorsaak word. Ons sal ons bes doen om die situasie met betrekking tot die gedeelde geiser, die parkeerkwessie, die instandhouding van die proppe vir die syligte, en die tekort aan personeel in die aand so gou moontlik reg te stel om te verseker dat dit nie weer gebeur nie.

This review has been automatically translated using Google.
Danie L
1 night stay ⋅ Family with young children
3.8
Mar 2023

Safe, fast overnight. Safe place to sleep, safe parking, bathroom facilities unfortunately need some work.

Veilige, vinnige oornag. Veilige slaapplek, veilige parkering, badkamergeriewe kort ongelukkig bietjie werk.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
4.0
Location
4.0
Safety
4.0
Value for money
3.0
Room stayed in
Family Room
Roy
Pablo Guest House

Hi Danie, thank you for your review. We will attend to your concern on the bathroom. Regards.

Hallo Danie, dankie vir jou resensie. Ons sal aandag gee aan u besorgdheid oor die badkamer. Groete.

This review has been automatically translated using Google.
Boyd S
1 night stay ⋅ With friends
2.8
Feb 2022

Not worth the price of accommodation. Ndumiso, the receptionist, was friendly and helpful. The room was clean, but unfortunately it ends there. The guesthouse needs serious work to bring it up to the expected standard. We were in room 4 where we could not use the WiFi signal at all. We had to enjoy at kitchen area or outside it. The walls were halfway done with renovations, bathroom towel racks broken. Mirror is not in place, lying on sink. Toilet seat was completely loose. Curtains draw loose. Photos of room were taken to verify. Standard does not come at the asking price.

Nie die prys van verblyf werd nie. Ndumiso, die ontvangspersoon, was vriendelik en behulpsaam. Die kamer was skoon, maar ongelukkig eindig dit daar. Die gastehuis het erenstig werk nodig om dit op die verwagte standaard te kry. Ons was in kamer 4 waar ons glad nie sein van die WiFi kon benut nie. Ons moes by kombuis area of buite dit geniet. Die mure was halfpad met opknappingswerk gedoen, badkamerhanddoekrakke stukkend. Spieël is nie op sy plek nie, lê op wasbak. Toiletsitplek was heeltemal los. Gordyne trek los. Foto's van kamer is geneem om te staaf. Standaard kom nie by die prys wat gevra word nie.

This review has been automatically translated using Google.
Cleanliness
2.0
Service
3.0
Location
4.0
Safety
3.0
Value for money
2.0
Room stayed in
Twin Room
Annelie V
1 night stay ⋅ With partner
4.8
Apr 2021

Neat, hospitable accommodation. Owner and staff made us feel very welcome. We had the most delicious dinner and breakfast prepared and served by the owner and staff themselves. With all kinds of extras on the table, it was truly a treat. Even though the person at reception had only been working there for a week, he made our time there very pleasant.

Netjiese, gasvrye verblyf. Eienaar en personeel het ons baie welkom laat voel. Ons het die heerlikste aandete en ontbyt gehad wat deur die eienaar en personeel self voorberei en bedien is. Met allerhande ekstras op die tafel, was dit waarlik 'n groot bederf. Al was die persoon by ontvangs slegs 'n week daar werksaam, het hy ons tydjie daar baie aangenaam gemaak.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
5.0
Room stayed in
Luxury Suites
Wim E
1 night stay ⋅ With partner
2.6
Nov 2020

Not home from home, maybe reason why they focus on contractors during the week. The receptionist (Siabonga) went out of his way to get everything right and was very friendly. Place short maintenance.

Nie home from home, miskien rede waarom hulle fokus op kontrakteurs deur die week. Die ontvangspersoon (Siabonga) het uit sy pad gegaan om alles reg te kry en was baie vriendelik. Plek kort onderhoud.

This review has been automatically translated using Google.
Cleanliness
2.0
Service
2.0
Location
4.0
Safety
3.0
Value for money
2.0
Room stayed in
Luxury Suites
Roy
Pablo Guest House

Thank you for the review and wish to convey our apology for not meeting your expectations.

Dankie vir die resensie en wil ons verskoning oordra dat ons nie aan u verwagtinge voldoen het nie.

This review has been automatically translated using Google.
Anonymous Guest
1 night stay ⋅ With friends
2.6
Oct 2018

Cleanliness
2.0
Service
1.0
Location
4.0
Safety
4.0
Value for money
2.0
Room stayed in
Family Room
Kobus G
1 night stay ⋅ On business
1.4
Aug 2018

The staff do not understand hospitality or tourism at all, poor service, no property maintenance and definitely not safe. Not much more to expand on really. I will please just don't want to use them again.

Die personeel verstaan glad nie gasvryheid of toerisme nie, swak diens, geen onderhoud aan eiendom en definitief nie veilig nie. Regtig nie veel meer om oor uit te brei nie. Ek sal asb. net nie weer van hulle wil gebruik maak nie.

This review has been automatically translated using Google.
Cleanliness
1.0
Service
1.0
Location
3.0
Safety
1.0
Value for money
1.0
Room stayed in
Double Rooms
Roy
Pablo Guest House

Thank you for your review and we are suprised of what you are saying on your review which is contradictory to what you wrote on your customer feedback form upon you checking out of the guesthouse the morning after. We will share such with TravelGround as we believe your review is incorrect, misleading and was done with malicious intentions to tarnish our business. Regards, Roy

Dankie vir jou resensie en ons is verbaas oor wat jy sê op jou resensie wat teenstrydig is met wat jy op jou kliënteterugvoervorm geskryf het toe jy die oggend daarna uit die gastehuis uitklok. Ons sal dit met LekkeSlaap deel aangesien ons glo dat jou resensie verkeerd, misleidend is en met kwaadwillige bedoelings gedoen is om ons besigheid te skend. Groete, Roy

This review has been automatically translated using Google.
Mias S
1 night stay ⋅ With friends
4.8
Aug 2017

Staff were friendly and helpful. We only stayed one night but were satisfied with the service. However, as with most other places of accommodation, more attention can be paid to facilities for the disabled.

Personeel was vriendelik en hulpvaardig. Ons het net een aand oorgebly, maar was tevrede met die diens. Daar kan egter soos by meeste ander verblyfplekke meer aandag aan geriewe vir gestremdes gegee word.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
4.0
Value for money
5.0
Room stayed in
Luxury Suites
Fanie W
1 night stay ⋅ Family with teenagers
4.6
Aug 2017

Very tidy with friendly staff and good food. We had a very nice stay. Staff are very friendly and helpful. Breakfast was more than adequate. Will visit Pablo again when we come to Ermelo.

Baie netjies met vriendelike personeel en lekker kos. Ons het baie lekker gebly. Personeel is baie vriendelik en behulpsaam. Ontbyt was meer as voldoende. Sal weer Pablo besoek as ons in Ermelo kom.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
4.0
Room stayed in
Family Room
Ingrid Van Weezep V
1 night stay ⋅ Family with teenagers
3.4
Aug 2017

Great place to stay overnight if you are passing through. The bedroom was fine with one mega-sized bed and flatscreen TV. Also the dinner was very good. Furthermore, there is nothing to do in or around the house (the swimming pool was dirty and the garden littered). The staff did their best to please our boys. They were even allowed to borrow cross bikes.

Prima overnachtingsplek als je op doorreis bent. De slaapkamer was prima met een megagroot bed en flatscreen tv. Ook het avondeten was erg goed. Verder is er niets te doen in of om het huis (het zwembad was vies en de tuin een rommel). Het personeel deed wel erg zijn best om het onze jongens naar de zin te maken. Ze mochten zelfs crossfietsjes lenen.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
4.0
Location
3.0
Safety
3.0
Value for money
4.0
Room stayed in
Family Room
Room stayed in
Luxury Suites

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3.5/5

Roy Verified

Properties 1

Reviews 12

On LekkeSlaap 9 years

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From R800
per night (sleeps 2)
12 reviews
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From
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per night (sleeps 2)
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  • Free cancellation up to 1 week before your stay!
  • Capacity: 20 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 2 Carolus-Reinecke Street, Ermelo, 2350, Mpumalanga
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGY1ZGU5MDg3LWJkNjMtNDM5Zi1hZjJmLTRjYzM0MjBkYmMyNg?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R800 per night (sleeps 2) 12 5 1 4 2 Carolus-Reinecke Street Ermelo 2350 Mpumalanga 021 201 8901 14:00-19:00 10:00 -26.528418000965 29.974181224537

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