The sofa is spotlessly clean, there is a very faint permanent small stain on one backrest that could not be completely removed after several attempts by dry cleaners. It is barely visible. The entire floor is spotlessly clean, also behind the sofa, where the curtain rod for a new curtain is stored completely out of the way. The kitchenette has only two cupboards - one for the cutlery and the other cupboard has two doors. Behind one door are the vacuum cleaner, dish soap, window cleaner and handy Andy as well as a dish with the floor cloth and scrub brush. Behind the other door are saucepans, a slow cooker and a frying pan. There are no other cupboards in the very small kitchenette and it would certainly not be appropriate to leave cleaning supplies and the vacuum cleaner lying around on the floor in the living area. The fridge is spotlessly clean and fully for the use of the guests. The freezer did have freshly frozen apricots in it as our storage space for our frozen fruit was limited. However, it only occupied one shelf in the freezer and was freshly frozen - definitely not old. There is more than enough space in the Fridge and Extra freezer shelf for our guests to use. There are no 'Rags', but a floor cloth in the dish. Since the apartment is completely separate, isolated and almost 1km from the house, it is completely impractical to store the cleaning products of the apartment in the house and transport them back and forth every time. The apartment's cleaning products are therefore - also for the convenience of our guests, kept in the apartment itself. Many of our guests stay for a few weeks at a time and prefer to keep the apartment clean themselves, so we keep the cleaning products and a Vacuum Cleaner in the apartment itself. The apartment is 100% clean, I washed the floors and windows with my own hands the day before this guest arrived. I suspect they did not like the type of accommodation and so excuses are being made to get their money back. If they are looking for five star accommodation on a wine farm, they cannot expect to pay such a fair price. For what we offer our guests, this accommodation is extremely fair, as several of our guests have already testified.