Good day, Mr. Eloff, thank you very much for the feedback. The information as well as location and keys were passed on to you ahead of time, with which you were then aware of everything that was not included. Also the front door keys that were attached. The large screen TV has a fault on it and we have replaced it with a smaller TV screen. We also do not provide towels, as you have already accepted when booking online, guests abuse the towels and therefore we do not provide them, I am sure you will understand. As for the complimentary soap and dish soap, I'm sure every guest already takes care of it. The choice was communicated to you well in advance, should you be interested in connecting to WiFi, but there was no communication from your end. We are sorry if the delay came from our side, but I am sure we have already passed everything on to you long before the check-in date. Thank you very much and greetings. Management.