Had a great time in St Francis.
Very nice stay. Clean and fresh. Thank you for upgrading us at no extra cost to a sea view room on the balcony. Good quality coffee with the sunrise enjoyed on the veranda. You are a hostess thousand.
Heerlik in St Francis gekuier.
Baie lekker gebly. Skoon en vars. Dankie vir ons opgradering teen geen ekstra kostes na 'n see uitsig kamer op die balkon. Goeie kwaliteit koffie met die sonopkoms geniet op die stoep. Jy is 'n gasvrou duisend.
This review has been automatically translated using Google.
A delightful location in Cape St Francis.
A delightful room with a balcony and a view. It had all the comforts of home. The only downside was the steep external steps up to the apartment, which made taking up luggage difficult, especially in our case when it was raining.
Fantastic customer service and perfectly located.
Many thanks to Owen and Babie for the warm welcome even though we arrived much later than originally planned. The facilities are excellent and very nice and clean, we really had a good time and will definitely stay again in the future.
Fantastiese kliëntediens en perfek geleë.
Baie dankie aan Owen en Babie vir die hartlike ontvangs al het ons heelwat later gearriveer as oorspronklik beplan. Die fasiliteite is uitstekend en baie mooi skoon, ons het regtig lekker gekuier en sal definitief weer in die toekoms kom oorslaap.
This review has been automatically translated using Google.
Excellent place to take a break from everything.
It was an excellent experience for us. We wanted to have a good break from work and also at home, with a nice quiet place. Thank you. It was wonderful to be there.
Lovely view and the bed was comfortable.
The toilet was broken even though they said that they had fixed it. The unit was not clean. There was a bad smell coming from the bathroom. The blinds in the bathroom were dirty and broken. The walls were not clean and had dust on them. The water runs from the basin directly into the shower, which is not hygienic. The sealing at the bottom of the shower was done badly. The carpet was dirty. The curtain comes off the railing when you open it. We won't be going there again. This is definitely not value for money.
Angela, I must really compliment you on being the first person to have found any fault with this room. For most of December, up until the day you arrived, the room was fully occupied and all guests gave 10/10 ratings. I did mention to you before you booked in that we had a problem with the toilet, which was brought to our attention that day. Although I assumed that it had been repaired, unfortunately this was not the case, thereby leading to the problem that occurred that night when you used it, also unfortunately, during load shedding. Consequently, I was unable to attend to the problem properly. However, I did let you have the key to the room next door so you could use that toilet. Although not the ideal situation, it would have provided some relief. As for the rest of the complaints, there is not much that I can say except that after a busy holiday season, the carpets at the room entrances may have shown some degree of dirt, but not to the extent that you may have made it seem. I believe this would be normal and fair wear on most light carpets. As for the water from the wash basin draining through the shower, well, that has been there from the beginning and has never been an issue with any guest before your comment. Moreover, it is not unhygienic, as it is cleaned regularly.
You were very happy with the room on your arrival and despite me requesting you to bring any problems to my attention so that we could attend to them as best we could, you never mentioned any of them except for the toilet.
Under the circumstances, I am extremely disappointed in your review as I thought that you were very understanding of our predicament, but apparently you were not. I can merely once again offer my sincere apologies for the inconvenience. And since you have stated that you will not support us again, the discount that I promised you for a future stay with us is now irrelevant.
Regards,
Owen
Angela, ek moet jou regtig komplimenteer dat jy die eerste persoon is wat enige fout met hierdie kamer gevind het. Vir die grootste deel van Desember, tot die dag wat jy aangekom het, was die kamer ten volle beset en alle gaste het 10/10-graderings gegee. Ek het wel aan jou genoem voor jy ingeboek het dat ons 'n probleem met die toilet gehad het, wat daardie dag onder ons aandag gebring is. Alhoewel ek aangeneem het dat dit herstel is, was dit ongelukkig nie die geval nie, en het daardeur gelei tot die probleem wat daardie aand voorgekom het toe jy dit, ook ongelukkig, tydens beurtkrag gebruik het. Gevolglik kon ek nie behoorlik aandag gee aan die probleem nie. Ek het jou egter die sleutel van die kamer langsaan laat kry sodat jy daardie toilet kon gebruik. Alhoewel dit nie die ideale situasie is nie, sou dit 'n mate van verligting verskaf het. Wat die res van die klagtes betref, is daar nie veel wat ek kan sê nie, behalwe dat na 'n besige vakansieseisoen, die matte by die kameringange dalk 'n mate van vuilheid getoon het, maar nie in die mate dat jy dit dalk laat lyk het nie . Ek glo dit sal normale en regverdige dra op die meeste ligte matte wees. Wat betref die water uit die wasbak wat deur die stort dreineer, wel, dit was van die begin af daar en was nog nooit 'n probleem met enige gas voor jou kommentaar nie. Boonop is dit nie onhigiënies nie, aangesien dit gereeld skoongemaak word.
Jy was baie tevrede met die kamer met jou aankoms en al het ek jou versoek om enige probleme onder my aandag te bring sodat ons dit so goed moontlik kon versorg, het jy nooit enige van hulle genoem behalwe die toilet nie.
Onder die omstandighede is ek uiters teleurgesteld in jou resensie aangesien ek gedink het dat jy baie begrip het vir ons penarie, maar jy was blykbaar nie. Ek kan net weereens my opregte verskoning aanbied vir die ongerief. En aangesien jy verklaar het dat jy ons nie weer sal ondersteun nie, is die afslag wat ek jou belowe het vir 'n toekomstige verblyf by ons nou irrelevant.
Groete,
Owen
This review has been automatically translated using Google.
Cathy M
Short stay ⋅ On business
5.0
Apr 2023
Had a great stay!
See stars.
Het baie lekker gebly!
Sien sterre.
This review has been automatically translated using Google.
Lovely stay, would have liked to stay longer.
Owen and Babie received us very kindly. They are very pleasant and helpful and explained everything to us. The place was clean and tidy and we felt safe. Our room was beautiful had everything we needed. We had a great stay and would recommend them anytime and stay there again.
Heerlik gebly, sou graag wou langer bly.
Owen en Babie het ons baie vriendelik ontvang. Hulle is baie aangenaam en behulpsaam en het aan ons alles verduidelik. Die plek was skoon en netjies en ons het veilig gevoel. Ons kamer was pragtig het alles in gehad wat ons nodig gehad het. Ons het heerlik gebly en sal hulle enige tyd aanbeveel en weer daar oorbly.
This review has been automatically translated using Google.
Address: 6 Periwinkle Street, St Francis Bay, 6312, Eastern Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAhKMMLTfrECo3RcFZxt9c4Gx0FvcgaCwmmXxoj3SnGHURnLbtyC?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80
From R650 per night (sleeps 2)
235156 Periwinkle StreetSt Francis Bay6312Eastern Cape021 201 890115:00-19:0010:00-34.18529096911224.847349690807
