Pezula 15 Maritime

2 reviews

Self Catering

Reviews

3.2/ 5

Based on 2 reviews

Cleanliness

2.0

Location

5.0

Value for money

1.5

Service

2.5

Safety

5.0

Liezl W

Short stay ⋅ With friends

3.8

Jan 2023

Stunning property but overpriced. Stunning house and great layout. Perfect for families or spending time with friends. Does need some maintenance and for the price we paid, can probably invest in some nicer bedding and towels. Bushes in front of house were overgrown and we couldn't see the ocean view as posted online. Loadshedding broke fridge but they repaired it right away. Outside furniture and bbq were broken. If you are not a golfer, rather stay in town. A bit far from amenities.

Cleanliness

3.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

2.0

Alida G

Short stay ⋅ Family with teenagers

2.6

Apr 2023

Not satisfied at all. The house is in bad shape. For R5500 per night I was extremely disappointed. There are too many appliances in the house that either do not work or are in very bad condition. The place was dirty. Our fridge and freezer did not work. Had to put our things in a small fridge in the garage. Bedside lights don't work. Toilets do not flush thoroughly. Water in sinks drains slowly. There were too few towels. The power points in the lower rooms "trip" the leakage breaker which makes some of the appliances not work - something is wrong there! Hanging chairs from the roof are not properly secured, children fall on their bottoms! No decent braai facilities - everything is broken and old - no grill, should have bought one. I was very disappointed. I feel like I got what I paid for. The house is not up to standard and the owners will have to renovate the place if they want to rent out their house for R5500 per day.

This review has been automatically translated using Google.

Cleanliness

1.0

Service

1.0

Location

5.0

Safety

5.0

Value for money

1.0

View host response

Barnedene

Pezula 15 Maritime

Good day Alida, I would like to start with the comment of the place is filthy. I can assure you it is and was and always is cleaned thoroughly. The design of the home is a rustic look and therefore it can be miss-looked that it is filthy. The other issue is check-in time is 16h00. The time you were allowed to drop off your luggage our cleaning staff was still busy cleaning. (Totally against management policy) Regarding the fridge due to all the load shedding, the fridge started to have a mind of its own. We stored a spare fridge in the garage prepared for when the fridge doesn't reset after load shedding it is available. A new PC board has been ordered by the owner but the time frame of arrival did not happen as promised. Hence the smaller fridge in the garage. mater of interest, it is a 200lt fridge. (Standard size for homes) Extra towels are stored in basin cupboards as well as our store room. Extra is available on request if needed. Regarding the electrical issue, thank you for informing us now. An electrician has been summoned to repair the issue. Toilet flushing and tap water is due to a lower water pressure in which the local municipality is involved. Out of our hands. The hanging chairs have been installed for a number of years and were in good condition, we apologise for the incident and will have them reinstalled. (We would have appreciated it if the matter was reported to us whilst you were still occupying the property). Yes regarding the braai facility, the owner has been informed to have it all replaced. The owner has received a copy of your complaints. We will be reaching out to you soonest the owner has improved the property as it needs to be, and invite you to come to stay again, trust you would have an impressive experience. I am unable to stipulate a date or time period when, but we have been pressing the owner to have the property upgraded and refreshed. Thank you for your feedback Kind regards

Goeie dag Alida, Ek wil graag begin met die kommentaar van die plek is vieslik. Ek kan jou verseker dit is en was en word altyd deeglik skoongemaak. Die ontwerp van die huis is 'n rustieke voorkoms en daarom kan dit misgekyk word dat dit vuil is. Die ander kwessie is inkloktyd is 16h00. Die tyd wat jy toegelaat is om jou bagasie af te laai, was ons skoonmaakpersoneel nog besig om skoon te maak. (Heelmal teen bestuursbeleid) Met betrekking tot die yskas as gevolg van al die beurtkrag, het die yskas 'n gedagte van sy eie begin kry. Ons het 'n ekstra yskas in die motorhuis gebêre wat voorberei is vir wanneer die yskas nie herstel nadat beurtkrag dit beskikbaar is nie. 'n Nuwe rekenaarbord is deur die eienaar bestel, maar die tydraamwerk van aankoms het nie gebeur soos belowe nie. Vandaar die kleiner yskas in die motorhuis. wat van belang is, dit is 'n 200lt yskas. (Standaard grootte vir huise) Ekstra handdoeke word in wasbakkaste sowel as ons stoorkamer gebêre. Ekstra is beskikbaar op versoek indien nodig. Met betrekking tot die elektriese kwessie, dankie dat jy ons nou in kennis gestel het. ’n Elektrisiën is ontbied om die probleem te herstel. Toiletspoeling en kraanwater is as gevolg van 'n laer waterdruk waarby die plaaslike munisipaliteit betrokke is. Uit ons hande. Die hangstoele is al vir 'n aantal jare geïnstalleer en was in 'n goeie toestand, ons vra om verskoning vir die voorval en sal dit weer laat installeer. (Ons sou dit waardeer het as die saak aan ons gerapporteer is terwyl jy nog die eiendom bewoon het). Ja met betrekking tot die braai fasiliteit, die eienaar is ingelig om dit alles te laat vervang. Die eienaar het 'n afskrif van jou klagtes ontvang. Ons sal so gou moontlik na jou uitreik as die eienaar die eiendom verbeter het soos dit moet wees, en nooi jou uit om weer te kom bly, vertrou jy sal 'n indrukwekkende ervaring hê. Ek kan nie 'n datum of tydperk wanneer bepaal nie, maar ons het die eienaar gedruk om die eiendom op te gradeer en te verfris. Dankie vir jou terugvoering Vriendelike groete

This review has been automatically translated using Google.