Phoenix Lodge and Waterside Accommodation

68 reviews

Guest House

Reviews

4.8/ 5

Based on 68 reviews

Excellent

Cleanliness

4.9

Location

4.7

Value for money

4.7

Service

4.8

Safety

4.7

Christo E

1 night stay ⋅ With partner

5.0

Sep 2024

Fantastic place. Fantastic place and value for money.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Delmarie H

1 night stay ⋅ On business

5.0

Aug 2024

Very nice stay! Good value for money.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Beulah P

1 night stay ⋅ With partner

5.0

Jun 2024

Only stayed one night but enjoyed our stay. Would definitely stay again. Hosts were very friendly and welcoming. Room was clean and well equipped.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Michael B

1 night stay ⋅ Individual traveller

5.0

May 2024

Awesome. Fantastic nice place with a special view of the Knysna lake.

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Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Pat L

Short stay ⋅ With friends

5.0

Mar 2024

Fantastic. Definitely, beautiful view.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Dewald F

Short stay ⋅ Family with young children

5.0

Mar 2024

Awesome view, clean and tidy, very reasonable prices. For sure back next year. Was an awesome place to stay. We will definitely be back next time to stay there.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Petrus F

1 night stay ⋅ With partner

5.0

Mar 2024

Prenyjie beautiful view - neat and friendly service. Absolutely beautiful place with beautiful view.

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Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

John W

1 night stay ⋅ With partner

5.0

Feb 2024

Love it. Will definitely return.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Marius V

Short stay ⋅ With partner

5.0

Jan 2024

As above. Fantastic, would recommend to anyone. Service was fantastic and no need to make any additional requests. Braai facilities excellent and everything immediately available.

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Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Vanessa T

1 night stay ⋅ With partner

4.8

Mar 2024

Excellent location, friendly staff and owners. Gillian accommodated me as I arrived a day earlier, there was a bigger room available as the next night's stay was already arranged. I was disappointed with an unexpected charge of R440 that was not explained.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

4.0

View host response

Craig

Phoenix Lodge and Waterside Accommodation

Good morning, We were happy to be able to accommodate you and your husband for the extra night. You were shown the room that you had booked for the next night and you requested an upgrade from a standard room to a luxury room. The increase in rate was discussed with you and your husband and the rate also included breakfast. We had made it perfectly clear that there are different rates for different room types, some with breakfast, some without, so we can only apologise if you did not understand this. The invoice also stated this clearly. Kind regards, Gillian

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