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Premier Hotel Cape Town

30 reviews
Hotel

Reviews

4.3/ 5

Based on 30 reviews

Very Good
Cleanliness
4.3
Location
4.6
Value for money
4.0
Service
4.3
Safety
4.4
Anonymous Guest
1 night stay ⋅ With friends
5.0
Jan 2025

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Standard Twin Room
Jolene K
Short stay ⋅ With partner
4.8
Nov 2024

Lovely, staff were very attentive and helpful. Staff were helpful and lovely. The hotel itself is beautiful and in a fantastic location. The only downside of my room was that it had no mini-fridge and the bathroom was quite small and uncomfortable at times. Other than that, the hotel was 10/10.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Room stayed in
Standard Sea View
Anonymous Guest
1 night stay ⋅ Family with teenagers
4.4
Jun 2024

Cleanliness
4.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
4.0
Room stayed in
Family Twin
Will H
Short stay ⋅ With partner
4.4
Apr 2024

Quiet and very nice stay! Had a great night's sleep and would stay there again.

Rustig en baie lekker bly! Lekker geslaap en sal weer daar gaan bly.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
5.0
Safety
4.0
Value for money
4.0
Room stayed in
Standard Twin Room
Reservations
Premier Hotel Cape Town

Thank you very much for your feedback. Glad to hear you enjoyed your time with us. Regards, Joanne

Baie dankie vir u terugvoering. Bly om te hoor julle het julle tyd by ons geniet. Groete, Joanne

This review has been automatically translated using Google.
Anonymous Guest
Short stay ⋅ With friends
4.2
Jan 2025

Cleanliness
4.0
Service
4.0
Location
5.0
Safety
4.0
Value for money
4.0
Room stayed in
Deluxe King
Lilanie D
Short stay ⋅ With partner
3.8
Jan 2025

Good location but disappointing service and room quality. The hotel is in an excellent location. We were a group of friends who made individual bookings. The room we were allocated was not of the same standard as the room our friends were given. The quality of finishes, furniture and cleanliness was considerably better in their room. Our room also overlooked an unsightly abandoned building where a flock of noisy seagulls made noise day and night. The air conditioner is an antique device that is very noisy and we did not get a good night's sleep. The hotel did not respond at all to any enquiries prior to our check-in date. Staff at reception were not eager to help. Staff at the restaurant and concierge were very friendly and helpful.

Goeie ligging maar teleurstellende diens en kwaliteit kamer. Die hotel het uitstekende ligging. Ons het 'n groep vriende individuele besprekings gedoen. Die kamer aangewys aan ons was nie op dieselfde standaard as die kamer wat ons vriende gekry het nie. Die kwaliteit afwerkings, meubels en netheid was aansienlik beter in hulle kamer. Ons kamer het ook uitgekyk op 'n onooglike verlate gebou waar 'n groep raserige seemeeue dag en nag geraas het. Die lugversorger is 'n antieke toestel wat baie raas en 'n goeie nagrus was ons nie beskore nie. Die hotel het glad nie gereageer op enige navrae voor ons inklokdatum nie. Personeel by ontvangs was nie gretig om te help nie. Personeel by die restaurant en portier was baie vriendelik en hulpvaardig.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
3.0
Location
5.0
Safety
4.0
Value for money
3.0
Room stayed in
Executive Sea View
Dirk K
Short stay ⋅ With partner
3.6
Mar 2024

Clean, old fashioned, sea view. Nice old-fashioned type of hotel with friendly staff. Nice view of the sea. The rooms are a bit small and do not have a fridge. It makes a difference if you want to stay a little longer.

Skoon, outyds, see uitsig. Lekker outydse tipe hotel met vriendelike personeel. Mooi uitsig oor die see. Die kamers is effens klein en het nie 'n yskas nie. Dit maak 'n verskil as mens bietjie langer wil bly.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
4.0
Location
3.0
Safety
3.0
Value for money
3.0
Room stayed in
Standard Sea View
Reservations
Premier Hotel Cape Town

Thank you very much for your feedback, Dirk. I am glad you enjoyed your time with us with the beautiful sea view. regards Joanne

Baie dankie vir jou terugvoering, Dirk. Ek is bly julle het jul tyd by ons geniet met die mooi see-uitsig. Groete Joanne

This review has been automatically translated using Google.
Nadeem S
Short stay ⋅ With partner
2.0
Apr 2024

Nothing Premium about this hotel except the price. Booked for my anniversary, did not even receive a complimentary drink (you guys need to learn from the industry leaders in the business). Was asked to pay the difference (the discount that was received) upon arrival. Stated that the amount was paid in full prior to arrival. Room was small, furniture dated. Did not have an adaptor to plug in the cellphone charger. Had to risk charging the phones in the bathroom. First morning we left the room at 10:00, returned at 22:30 to the room in the exact same condition that I left it in, despite displaying the "make up room" tag. The room was not serviced at all. The housekeeping attendant even stated that they would replace the towels and come to service the room in the morning. I requested another room and an hour later was put into another room. No apologies received, and no managers' communication about the incident as promised the evening prior. Put into the second room, and the bathtub does not function. What a spoiler! Rooms are small, bathrooms even smaller, and not like what was portrayed. Don't expect any amenities either, I did not bring polish and a shoe brush, and the hotel did not even have a shoe kit (again, learn from the hospitality experts). Could get much better at the same or lower rates. Extremely disappointed.

Cleanliness
1.0
Service
1.0
Location
4.0
Safety
3.0
Value for money
1.0
Room stayed in
Standard Sea View
Reservations
Premier Hotel Cape Town

Dear Nadeem, Thank you so much for your feedback, albeit a rather disappointing read. Please accept my apologies that you did not receive any feedback or contact from management. I will look into where the communication gap occurred in this matter. We do have adaptors available from reception for various plugs and charging purposes. However, I am also pleased to advise that while we are undergoing refurbishments this winter, we will also be installing additional plug points which include USB charging points into the rooms. It would seem there were several areas where we dropped the ball, and please rest assured that these will all be addressed with the relevant departments and corrective measures will be taken. Kind regards, Joanne Duffin General Manager

Beste Nadeem, Baie dankie vir jou terugvoer, al is dit 'n nogal teleurstellende lees. Aanvaar asseblief my verskoning dat jy geen terugvoer of kontak van die bestuur ontvang het nie. Ek sal kyk waar die kommunikasiegaping in hierdie saak ontstaan het. Ons het wel adapters beskikbaar by ontvangs vir verskeie proppe en laaidoeleindes. Ek is egter ook bly om te vertel dat terwyl ons hierdie winter opknappings ondergaan, ons ook bykomende proppunte wat USB-laaipunte insluit in die kamers sal installeer. Dit wil voorkom of daar verskeie areas was waar ons die bal laat val het, en wees asseblief verseker dat dit alles met die betrokke departemente aangespreek sal word en regstellende maatreëls getref sal word. Vriendelike groete, Joanne Duffin Algemene bestuurder

This review has been automatically translated using Google.
Shingirai M
Short stay ⋅ With partner
1.8
Oct 2024

It's an ordinary stay, nothing special. The rooms are too basic for my expectations.

Cleanliness
3.0
Service
1.0
Location
3.0
Safety
1.0
Value for money
1.0
Room stayed in
Standard Sea View Tw...
Elsa B
1 night stay ⋅ Family with teenagers
5.0
Sep 2022

See below. Amazing location and the friendliest and most helpfull staff.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Standard Twin Room

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Reviews 187

On LekkeSlaap 14 years

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From R 1 740
per night, for 2 ppl
30 reviews
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  • Free cancellation up to 24 hours before your stay!
  • Capacity: 292 people
  • All ages welcome
  • Check-in: 14:00 to 23:00
    Check-out: 11:00
  • Address: 1 Marais Road, Sea Point, Cape Town, 8000, Western Cape
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA3cf6df0308be2236ad0d417e1c95213e34cc17f895cd0f36ed84f2d0f19996f8c8feb9ab495c7f0254f53194a7b9dfc0b974?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 740 per night, for 2 ppl 30 5 1 5 1 Marais Road Sea Point 8000 Western Cape 021 201 8901 14:00-23:00 11:00 -33.912611640194 18.389379382097

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