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Ramsgate Dunes 25

3 reviews
Self Catering

Reviews

3.6/ 5

Based on 3 reviews

Good
Cleanliness
3.0
Location
4.7
Value for money
3.3
Service
3.0
Safety
4.0
Ilse F
Short stay ⋅ Family with young children
4.0
Jan 2024

Lovely area. Great location. Enjoyed the holiday.

Cleanliness
4.0
Service
4.0
Location
4.0
Safety
4.0
Value for money
4.0
Zama M
Short stay ⋅ With friends
4.6
May 2022

We had to ask the neighbours how to open the water from the Jojo-tank. The water was the problem.

Cleanliness
4.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
5.0
Annalie E
Short stay ⋅ With friends
2.2
Jan 2020

The unit is probably not non-smoking. Smelled strongly of smoke. The unit was not clean at all and the electrical appliances do not work at all. We left earlier than planned due to the conditions in the unit.

Die eenheid is seker nie rokersvry nie. Het sterk na rook geruik. Die eenheid was glad nie skoon nie en die elektriese toestelle werk glad nie. Ons het vroeër vertrek as beplan as gevolg van die omstandighede in die eenheid.

This review has been automatically translated using Google.
Cleanliness
1.0
Service
1.0
Location
5.0
Safety
3.0
Value for money
1.0
Mandy
Ramsgate Dunes 25

Good day Annalie, We thank you for your valued feedback and apologize for your inconvenience. The guests may not smoke in the unit and we advise this on all of our communication. However, it could be unfortunate that one of the previous guests did not abide by the rules so we will steam clean the carpets and wash the curtains. We are aware of the problem with the TV which you reported on, which we collected for repairs, as well as the issue you had with the power tripping, which was resolved. I am not aware of any of the other appliances not working. All air conditioners have been checked and are working and will be serviced soon, including fridge and dishwasher. If you can please confirm which appliances are not working then we can look into it? As to the cleanliness of the unit, I apologize once again, but you chose not to accept the assistance after we sent a cleaner with the housekeeper the following morning after the complaint you made. I assumed you left a day earlier because it was raining here for 3 days so I am really sorry if this made you leave earlier, but I can assure you that we will continue to strive to maintain standards and customer satisfaction. Regards, Mandy.

Goeie dag Annalie, Ons bedank jou vir jou gewaardeerde terugvoer en vra om verskoning vir jou ongerief. Die gaste mag nie in die eenheid rook nie en ons adviseer dit oor al ons kommunikasie. Dit kan egter jammer wees dat een van die vorige gaste nie by die reëls gehou het nie so ons sal die matte stoomskoonmaak en die gordyne was. Ons is bewus van die probleem met die TV waaroor jy berig het, wat ons vir herstelwerk ingesamel het, asook die probleem wat jy gehad het met die kraguitskakeling, wat opgelos is. Ek is nie bewus van enige van die ander toestelle wat nie werk nie. Alle lugversorgers is nagegaan en werk en sal binnekort gediens word, insluitend yskas en skottelgoedwasser. As jy asseblief kan bevestig watter toestelle nie werk nie, dan kan ons daarna kyk? Wat die netheid van die eenheid betref, vra ek weereens om verskoning, maar jy het gekies om nie die bystand te aanvaar nie nadat ons die volgende oggend 'n skoonmaker saam met die huishoudster gestuur het na die klagte wat jy gemaak het. Ek het aangeneem dat jy 'n dag vroeër vertrek het, want dit het vir 3 dae hier gereën, so ek is regtig jammer as dit jou vroeër laat vertrek het, maar ek kan jou verseker dat ons sal voortgaan om te streef om standaarde en klanttevredenheid te handhaaf. Groete, Mandy.

This review has been automatically translated using Google.

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4.6/5

Mandy Verified

Properties 90

Reviews 402

On LekkeSlaap 10 years

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From R 1 400
per night (sleeps 7)
3 reviews
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SECURE PAYMENT VIA
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From
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per night (sleeps 7)
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  • Capacity: 7 people
  • All ages welcome
  • Check-in: 15:00 to 23:00
    Check-out: 09:00
  • Address: Marine Drive, Ramsgate Dunes 25, Ramsgate South, 4285, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAf459a4d4042a97ad8e05d4ffd0c84064e21039478c421ca3d3deff6974ac8f2f724decc43ab007c74eddc0ac7fb8454cb355?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 from R1 400 per night (sleeps 7) 3 5 1 4 Marine Drive Ramsgate Dunes 25 4285 KwaZulu-Natal 021 201 8901 15:00-23:00 09:00 -30.905799 30.334831

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